Aaron Liess Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

St Louis, Missouri, United States

After Microtek was sold (our hardworking owner/President deserved to retire), I helped to ensure a seamless acquisition.Also freelanced as "Chief Business Accelerator" for other organizations and individuals - ensured a consistent, seamless online customer experience to minimize confusion and revenue leaks, identified and addressed minor but impactful issues like spelling/grammar errors that negatively impact brand perception, and leveraged my expertise in broader business and sales-related functions to drive growth and profitability. Volunteer work mixed in with a local school.

St Louis, Missouri, United States

Partnered with customers to understand their challenges and goals, served as main point of contact to support customer base from initial contact to onboarding/training/deployment to project completion/renewal/upsell, communicated with customers regularly - answering questions, delivering training, providing updates, resolving concerns, etc.Achieved the pivotal role as the owner/President's right hand and trusted advisor through a demonstrated track record of delivering exceptional results, fostering open communication, and consistently providing valuable insights and strategic guidance.Grew and maintained Google My Business, Yelp, and Facebook customer ratings to 5.0 stars overall from starting with no stars with collaborative team effort.Successfully helped turn Microtek into a much more profitable, efficient operation - more than doubled average gross profit on digital transformation and SaaS projects (from 25% to over 50+%).

St Louis, Missouri, United States

Drove business development, revenue growth, value, and customer success for key national strategic accounts Walmart and 7-Eleven (my territory was all 50 states - started with 2 states, then 11, then 25, then all 50 states).Sold to the first 2 Walmart's I ever talked with the first time we talked, helped increase the number of Walmart's carrying Rico products from 100's of stores to 1,000's of stores, more than doubled the number of 7-Eleven's carrying Rico products (officially licensed; manufactured and distributed for NFL, MLB, NBA, NHL, & NCAA).

St Louis, Missouri, United States

Managed client relationships as the liaison and subject matter expert between TR and its clients, demonstrated, trained, and coached clients on TR software (SaaS), took ownership of client issues and resolved them in a timely manner, followed up to ensure complete satisfaction, partnered with Specialists in different departments in Bangalore, London, Philippines, and New York to resolve complex issues, performed in depth research for accurate and fast resolutions.Named #1 in 2008 – “Best Of The Best” – in the entire company for quality and satisfaction based on KPI scores from random client phone surveys performed by an outside third party (all Specialists: 3-4 surveys a month taken from their own 200+ client calls/contacts that same month).Maintained perfect 100% client quality and satisfaction KPI scores for 19 months in a row; overall tenure was approximately 96%.