Aaron Macias Email and Phone Number
Aaron Macias work email
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Aaron Macias personal email
SUMMARY: EXPERIENCE• 6 years SaaS experience• 6 years Customer Success experience• 8 years Operations experience• 10 years Leadership experience SYSTEMS• Gainsight (Certified Gainsight NXT Admin)• Salesforce• ChurnZero• OracleTOOLS• Matik • Monday.com• Smartsheet• Confluence• Jira• MiroDedicated, results-oriented leader with proven successes in Operations, Systems, Process and Workflow Optimization, Project Management, Communication, and Relationship Management. Especially successful in roles that demand a high level of leadership, innovation, drive, and execution. Outstanding experience in building and guiding enterprise-level program initiatives, embracing the challenge to manage relationships with counterparts at different levels of the business. Data driven with a well-balanced analytical mindset and high emotional intelligence.Additional Skills: Organizational Leadership | Operations Management | Strategic Planning | Data Analysis | Budgeting / Cost Controls | Workflow Optimization | Training & Enablement | Program Management | Performance Improvement | New Process Implementation | Marketing Management | Documentation | Reporting
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Customer Success Operations ManagerFlock Safety Dec 2024 - PresentAtlanta, Georgia, Us
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Cs Systems Analyst-Gainsight AdminBazaarvoice Oct 2022 - Dec 2024Austin, Texas, Us -
Customer Operations ManagerDreambox Learning Sep 2021 - Sep 2022Charlotte, North Carolina, UsCustomer Success Operations Leader creating positive impact by focusing on Strategy, Systems, Data, and People (Training and Enablement). Leveraging system automation, digitally-led customer engagements, and efficient workflows to boost internal capacity, create scalable processes, and increase client retention/expansion. -
Client Experience Operations AnalystDreambox Learning Apr 2021 - Sep 2021Charlotte, North Carolina, UsStrategic operations partner to the Client Experience Leadership Team. Optimized workflows to increase efficiencies and improve client experiences. Consulted with cross-functional teams: Sales, Professional Development, Customer Support, Marketing, Product, and other departments to align processes, collaborate on shared goals, improve communication channels, and create a unified customer experience that led to an increase in ARR.
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Head Of Operations | Chief Of StaffNational University System Feb 2020 - Jul 2020San Diego, California, UsDirected and managed the operations department, customer success team, and office of the Sr. Vice President. • Developed and managed strategic plan for $20 MM annual operating budget• Led Operations and Customer Success teams through digital transition of 20,000+ schools nationwide• Earned #1 school and district satisfaction ratings in the nation• Created, implemented, and oversaw organizational communication plan -
Program Manager, Sanford HarmonyNational University System Aug 2018 - Feb 2020San Diego, California, UsDeveloped and managed strategic programs while providing support to school, district, non-profit, foundation, and university partnerships. Created and managed content, presentations, and marketing collateral and assets for business development, expansion, outreach, and events. • Grew Harmony Program by 8 million students in 18 months• Secured over 10,000 new sites in 12 months
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Program DirectorCommunities In Schools Of Nevada Feb 2017 - Aug 2018Responsible for overseeing the Communities In Schools program in 9 CCSD High Schools. Lead, managed, trained, coached, and developed a team of 18 Site Coordinators. Established interpersonal relationships with students, parents, community partners, and CCSD staff and administration. Our team did whatever it took to eliminate obstacles and barriers for students to be successful in school and life. • Served 20,000+ students • Managed a team that provided intense case management for over 1,000+ at-risk students • Oversaw data, reporting, and budgets• Developed strategic plans for 9 High Schools
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Site Coordinator IiCommunities In Schools Of Nevada Aug 2014 - Feb 2017Planned and organized school wide events and initiatives. Case managed over 80 high school students, providing ample resources and intense case management support. Created and maintained interpersonal relationships with CCSD staff and community partners. Maintained accurate data collection on a daily basis, emphasizing progress and pertinent information.
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Personal Banker IiUs Bank Dec 2011 - Jan 2014Minneapolis, Mn, Us -
Csn Serves Program CoordinatorCollege Of Southern Nevada Oct 2009 - Aug 2011Nv, Us
Aaron Macias Skills
Aaron Macias Education Details
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University Of Nevada-Las VegasCommunication Studies -
College Of Southern NevadaGeneral
Frequently Asked Questions about Aaron Macias
What company does Aaron Macias work for?
Aaron Macias works for Flock Safety
What is Aaron Macias's role at the current company?
Aaron Macias's current role is Customer Success Operations | Certified Gainsight NXT Admin | CS Systems Analyst.
What is Aaron Macias's email address?
Aaron Macias's email address is aa****@****box.com
What schools did Aaron Macias attend?
Aaron Macias attended University Of Nevada-Las Vegas, College Of Southern Nevada.
What are some of Aaron Macias's interests?
Aaron Macias has interest in Education.
What skills is Aaron Macias known for?
Aaron Macias has skills like Event Planning, Public Speaking, Nonprofits, Microsoft Office, Research, Customer Service, Community Outreach, Team Building, Youth Development, Volunteer Management, Case Management, Project Coordination.
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