Experienced IT professional with a robust background in technology services and project management, seeking to transition into a leadership role within municipal or provincial government. Currently serving as a Desktop Services Technician at Northern Gateway School Division, I have effectively managed the installation, repair, and maintenance of computing devices for staff and students, provided exceptional helpdesk support, and mentored work experience students. My expertise in structured cabling and networking equipment has been instrumental in maintaining seamless IT operations.I created a new inventory management system at Onoway Jr. Sr. High School, leading to a 300% decrease in lost and stolen devices. At Gahlway Technical Solutions, I installed a comprehensive audio/video suite with automation for the Sawridge Hotel Group. I have demonstrated my leadership abilities by managing device inventory across multiple schools and have held management roles at TELUS and Cadenza Telecommunications & Technology.Proficient in HTML5, CSS3, JavaScript, SQL, SAP, Google Suite, and MS Office, I am certified by Google as a Project Manager and IT Support Professional. I bring expertise in SMART, Agile, Scrum, and Kanban methodologies, and am familiar with ITIL Foundations and networking. Committed to continuous learning, I have earned credentials in IT support, business analysis, project management, and sustainability. My career goal is to become a digital services director within a provincial or municipal government organization, where I can leverage my skills to drive digital transformation and enhance public services.