Head of Product for the Lending and Credit Business UnitHead of Product for Bluevine mobile app (native iOS and Android applications) since February, 2024Built and now manage and mentor high performing team of Senior, Product, and Associate Product ManagersBuilt, launched, and now scaling the Bluevine Business Cashback Mastercard - Bluevine's first credit card offering. Scaling the Bluevine Line of Credit, and its partner channels. Driving cross product adoption between Bluevine Lending, Credit, and Banking products

Head of Product for the Lending and Credit Business Unit from December, 2022Built the Credit Card product team, and led cross-functional business group focused on 0-1 for Bluevine's first Credit Card product

Built a team of PMs focused on internal products, Risk Product Management, and Platform0-1 on proprietary internal tools to help Bluevine scale alongside product and platform growthBuilt and Managed the Product Operations Team

Leading product strategy and development for the onboarding experience across all product lines at BlueVine.

Led product strategy and partnerships for Xero Canada.Led product strategy for Xero US SMB and self employed marketsLed product strategy for multiple confidential M&A product initiatives.

Led product strategy and development for the U.K. payroll product.

Oversaw daily operations and technical projects for DevOpsLed planning for and migration of payroll platform from Rackspace to AWSResponsible for project management, and roadmap execution of three product teamsUK Product Manager from September to November to lead product stabilization efforts

• Responsible for 24/7 operations of SIte Reliability, InfoSec, and beginning 10/2015 DevOps• Ensure high availability, reliability, and security of 100+ million clinically critical patient records• Incident manager responsible for technical incident investigation, remediation, and problem management. • End to end project management of all initiatives across SRE, DevOps, and InfoSec• SRE - Responsible for 24/7 availability and support of EHR application. Dramatically improved incident response, communication, and remediation time. • DevOps - project manage cost saving, efficiency initiatives to automate moving critical infrastructure to AWS, and upgrades of business critical technologies. • InfoSec - project manage IT and application security initiatives

• Oversaw all cross functional initiatives and process building between Customer Success and Legal, InfoSec, Business Development, Marketing, and Product teams• Lead product search, contracting, and deployment of new tools and services to support Customer Success• Business lead and Incident Manager for preventative and reactivate business continuity efforts• Key stakeholder and business lead for deployment of Identity Verification service and related initiatives

• Led operational and strategic planning for Customer Service, Technical Support, and user training teams. • Embedded with product management teams as a customer and business advocate with a focus in improving product workflows to increase user acquisition, engagement, and retention.• Led product search, contracting, onboarding and deployment of WalkMe into the Practice Fusion platform.• Partnered with legal, security, and platform teams to manage, build, and improve processes to better manage risk generated from new product features and day to day customer operations.

• Provide phenomenal technical support on the Practice Fusion EHR to over 175,000 users• Drive process development and improvement for Trust & Safety initiatives• Develop and Teach PF Academy – a premium training option for Practice Fusion users, and an internal training tool used to help new employees develop understanding of the Practice Fusion product.

• Conducted 24/7 remote oversight of technical systems for more than 140 sites worldwide in a fast paced control center with a high intensity atmosphere.• Maintained situational awareness of global events, political affairs, and factors associated with social and economic stability through internet research, maintaining contact with local personnel, use of company databases, and use of paid intelligence software and services.• Coordinated with business continuity to ensure no disruption to business regardless of the situation.• As a senior specialist, was responsible for mentoring new and veteran specialists to improve the department’s overall quality of product, and to ensure continued improvements in the department.

• Provided clinical support for Emergency Department physicians, and nurses.• Provided assistance and a calm atmosphere for patients and patient families in high emotion situations.• Verbally deescalated violent or mentally-altered patients.

• Provided patient care and transport in emergency and routine situations.• Provided management, logistics, and operations support for organizations in planning, logistics and execution of events and drills. • Assisted patients and patients family members who were under extreme duress to provide quality care.