Aaron Melton Email & Phone Number

Atlanta, Ga, Us

With nearly 20 years of experience in Network and Security Engineering and a strong software development background, I specialize in creating custom internal tools, process automation, and data integration solutions. My focus is on enhancing the efficiency of engineering and operations teams, driving productivity through innovative technology solutions.

Sydney, Au

• Operationalized the Vulnerability Management program, implementing dashboards, reporting mechanisms, and conducting regular meetings with Engineering Managers to drive remediation efforts based on findings.• Automated the creation of Jira tickets from vulnerability scans, resulting in a time savings of 3-5 minutes per ticket. Used to create thousands of tickets, improving overall workflow efficiency.• Streamlined board reporting by automating the collection of security metrics from 8 data sources, resulting in a significant time reduction of 2-3 hours per report.• Developed a versatile Python library for interacting with APIs from multiple security tools, enhancing operational efficiency by providing a unified interface for data retrieval and analysis.• Designed and implemented Python Cookiecutter templates, significantly expediting the initiation of new Python projects and facilitating seamless Terraform deployment to Azure.

Milwaukee, Wisconsin, Us

• Enhanced stability of essential security tools through bug fixes and feature implementation.• Developed a self-service web portal with custom tools, automation and scripts for Security and Network Operations teams.• Developed a system for the management and storage of External Dynamic Lists for Palo Alto firewalls, saving users 10+ minutes per object added.• Developed a tool to search for firewall objects and policies across hundreds of firewalls, saving users 5+ minutes per search.• Created an Ansible Playbook to automatically push policies to hundreds of multi-vendor firewalls.• Implemented shell scripts for event-triggered actions and self-service tasks, such as restarting firewall services, retrieving configuration files, resetting passwords and critical event alerting.• Automated daily backups, file rotation, and storage management for multi-vendor firewalls with alerting and reporting capabilities.• Mentored fellow engineers in workflow automation, contributing to skill development.• Established a multi-appliance, multi-rack lab for realistic testing of script development, deployment, and execution.

Milwaukee, Wisconsin, Us

Amsterdam, Noord-Holland, Nl

• Trained Operations Team in security best practices, daily work habits, and device configurations, enhancing response to security events.• Led Firewall Cleanup Project, integrating FireMon Security Manager, and removed 7,000+ unnecessary firewall rules.• Maintained accurate records for 300 devices, managing vulnerability and patching for 140 network devices.• Acted as Network Security subject matter expert in Architecture Planning, Change Advisory Board, and Security Awareness Group.• Ensured retention of log data for security investigations and compliance; conducted weekly vulnerability scans.• Led transition to Amazon Web Services, applying security standards and resolving CloudCheckr issues.• Utilized Athena and AWS-CLI for CloudTrail log queries, creating a weekly baseline of the AWS environment.• Developed shell and Python scripts to expedite the collection of data for use in security investigation and response.

Amsterdam, Noord-Holland, Nl

• Managed escalations from Tier 2, resolving VPN and routing issues through firewall changes and IP provisioning.• Troubleshoot routing and VPN problems, collaborating with vendors for support on outstanding issues.• Led Network Performance Monitoring project, integrating VSS Monitoring Network Packet Broker in the primary data center.• Integrated Fluke TruView hardware, created automated network performance reports, and maintained performance hardware/software.• Led Intrusion Detection System project, configuring and integrating AlienVault SIEM and established alert policies.• Developed and implemented security response procedures, responding to events and triaging alarms based on risk.• Developed Python scripts for Tier 2 and Tier 3 engineers to use to quickly troubleshoot and collect information from Cisco routers and switches.• Developed Python scripts to manage router configurations and make configuration changes to thousands of routers.

Amsterdam, Noord-Holland, Nl

• Responsible for maintaining VPN connectivity to 80,000+ medical devices in 14,000+ Hospitals worldwide. • Remotely manage 20 Cisco 7200 series routers in 2 international data centers and 4,600+ Cisco 1700/870/880 series routers worldwide. • Personally configured and shipped 400+ Cisco routers customized for Customer environments (DMVPN configuration). • Applied firewall changes to allow or restrict access to servers and services within our data centers.• Actively identify, remediate and report security events within the network.• Direct Field Service Engineers in installation and troubleshooting of routers installed on Customer networks. • Work with Customer IT to create and maintain IPSEC VPN connectivity, troubleshoot and resolve networking problems. • Created knowledge-base “how-to” documents describing resolution to common and complex Customer issues. • Created ad-hoc BASH scripts and programs in Python to automate time-consuming tasks thereby improving team workflow and time management. • Created training materials used to train new Tier 1 Helpdesk and Tier 2 Network Engineers.• Created documentation describing the entire router provisioning process from start (configuring the router) to finish (installing in Customer’s facility).• Train Helpdesk and Field Service Engineers on networking fundamentals and troubleshooting procedures. • Created the process and documentation Network Engineering staff uses to report their productivity to management.• Accurately document service notes to maintain change-request and troubleshooting history. • Appointed to work with exclusive Customers to develop custom solutions to time-sensitive problems, such as: U.S. ARMY, U.S. Department of Defense, U.S. Department of Veteran Affairs and HCA Healthcare.• Responsible for interviewing, selecting and training new Network Engineers.• Highest performing team member (ticket resolution) 2006 – 2011, 2013.

Amsterdam, Noord-Holland, Nl

• Directed 2,000+ support personnel in the use of the Remove Services Network (RSN) for North America. • Served as the liaison between multiple company divisions to improve available remote access tools and resources thereby improving remote resolution rates. • Improved connectivity and availability of medical devices on RSN by 20%. • Doubled the number of medical devices available for remote support reducing number of support calls dispatched to the field for on-site visits saving (a minimum of) $160/hour per service dispatch avoided.• Defined new processes, operational documents and training material.• Created the methods and metrics used to track program progress where none previously existed. (Previously no methodology or reporting to gauge progress.)• Designed, created and executed a national training program improving the knowledge-base of support personnel thereby reducing the number of troubleshooting teleconferences required saving the company €100 per call avoided. • Applied new processes and tools reducing the time to establish new network connectivity to Hospitals by more than 50%. • Embraced the “One Philips” commitment by engaging all business lines in the utilization of RSN.

Amsterdam, Noord-Holland, Nl

• Improved Customer satisfaction using superior customer service and technical knowledge to resolve complex problems in a timely manner. • Escalated unresolved issues to the appropriate personnel. • Accurately recorded all Customer calls with detail. • Maintained open communication with Customers regarding unresolved issues and work in progress. • Assisted Customers by identifying repair parts and processed part orders. • Collaborated with Nursing staff and Patients to resolve problems with their home monitoring medical devices.• Demonstrated leadership within the team providing support for new cardiograph products. • Discovered and documented functionality in the new Philips Pagewriter product(s) not documented in product manual.• Excelled at improving call center metrics (SLA): Received an award for winning the “Save the SLA” contest, twice. Highest performing team member in 2004.• Mentored new teammates on company processes, customer service and technical training. • Appointed primary technical contact for important Customer accounts, such as: Pfizer, Kootenai Medical Center, Covenant Medical Center, Vanderbilt University and Creighton University.• Knowledgebase administrator: Authored knowledge-base “how-to” documents describing troubleshooting and operating procedures where service instruction manuals were lacking.