I build cross-functional teams and employ data-driven strategies to grow, retain, and expand the customer base to record levels. Living in Eastern Europe for 2+ years and teaching with Teach for America in inner city Philadelphia have taught me to work effectively with people from diverse backgrounds, listen for understanding, and be open-minded. As I have been given greater responsibility throughout my career, I have increased my emotional intelligence and developed a skillset of data analysis, negotiation, and strategic thinking and action that have generated record year-over-year revenue, new customer acquisitions and returning customer retention rates. My leadership, strategic insight, analytical skills, and interpersonal strengths drive results and create opportunity for business and value for customers, making me an indispensable addition to any team looking to grow, retain, and expand customer accounts.LEADERSHIPStructured and implemented new customer communication cadence designed to increase customer support in sales process while reducing customer churn. This effort contributed to record sales revenue and record customer acquisition while surpassing annual sales quota.STRATEGIC INSIGHT AND ANALYTICAL SKILLSWorked with massive data sets to create predictive model to identify customers who would benefit from support interventions and engaged cross-disciplinary support throughout organization to provide targeted support for customers. The result was unprecedented growth at more than three times the national rate of improvement in industry.INTERPERSONAL STRENGTHSCreated new department for customer success with stewardship over customer retention across organization. Built relationships of trust throughout organization and aligned various departments’ efforts with organization’s objectives to improve customer retention rates. Resulted in 40% increase in customer base and 10% improvement in retention rates.CAREER GOALSAs I pivot out of the university setting, my objective is to use these transferable skills in customer facing roles to help you grow your customer base. With a proven track record of success and an excellent education, I am confident I can contribute in a meaningful way to the growth of your organization. My proven ability to build relationships, collaborate, and craft strategy using data-driven insights has empowered me to lead effective cross-functional teams that generate record revenue and consistently grow and expand customer accounts. If you are looking to grow your business, let’s connect!