Aaron Wall Email & Phone Number

Chicago, IL, US

Chicago, IL, US

• Define roadmaps, project plans, and strategies for objectives, goals, and success metrics, while ensuring cross-functional alignment and balancing business needs versus technical constraints
• Manage, prioritize, and execute new initiatives, processes improvements, and customer experience enhancements from ideation to delivery which impact the customer contact center, internal tools, and customer-facing.
• Analyze post-release metrics to ensure successful change management and implementation, and create reporting for internal control process conformance expectations
• Examine and investigate common errors or internal/customer insights and provide strategic recommendations to solve

Chicago, IL, US

• Analyze data to discover insights from a strategic and analytical perspective that help identify and prioritize improvement opportunities and growth that align with business objectives
• Create and run ad hoc projects that require data-intensive SQL query creation to make decisions
• Present data, project summaries, and new process roll-outs clearly, concisely, and accurately to necessary stakeholders
• Engage with cross-functional teams to understand and define customer and internal needs, pain points, and opportunities
• Collaborate with internal tech development teams to ensure that projects meet business requirements

Chicago, IL, US

• This project involved moving the operations side of the company to an entirely new tool that 550+ internal employees and external clients utilized to improve their client deliverable experiences. I personally:
• Identifed in-scope clients, maintained statuses of client team adoption, and addressed internal and external client team concerns to facilitate the adoption of the tool
• Led the Subject Matter Experts in addressing ad-hoc issues, questions, enhancement suggestions, and concerns
• Reviewed and prioritized all suggested enhancements and bug resolutions for each tool update, and supported writing documentation for qualified enhancements
• Provided metric updates, compliance reporting, and any pertinent updates weekly to senior leadership as well as a summary of new enhancements, issues, and metrics once a month
• Met with 32% of internal client teams and external clients as to their individual desires to provide direct solutions to their issues or determine what kind of enhancement needed to be added

Chicago, IL, US

• Managed all aspects of monthly CPG item summary deliverables, which required leading meetings and determining issue resolutions, providing database and industry expertise, process improvement initiatives, providing.
• Became the first individual in my role to attempt a large scale logic creation responsibility of another role; presented my experience and conclusions to senior leadership which resulted in an operations-wide shift in.
• Analyzed the logic framework for client deliverable value inputs and provide improvement insights; I applied my learnings and knowledge to a project on a troubled client and increased the logic accuracy by almost 300%
• Created role-specific and informational Standard Operation Procedure guides that were shared and utilized among the company
• Provided guidance to off-shore colleagues on tasks relating to client deliverables, as well as serving as a Subject Matter Expert in multiple areas
• Analyzed, problem-solved, and accounted for timing constraints regarding ad-hoc issues, restatements, and quality checks on data to ensure accurate client deliverables

London, GB

• Identifed process improvements by creating an automated data summary process in Excel, saving 163 hours a year, and developed new Standard Operating Procedures related to health care benefit administration practices
• Managed 11 current projects, and ad-hoc projects, of critical data through collaboration with offshore and technology teams
• Discovered and resolveed 500+ internal database data issues to improve and maintain accuracy of information
• Responded directly to client concerns with 100% on time replies within 24 hours, and led two large-scale projects for the client
• Analyzed high-level query results from an internal database, including a report of 11 million dollars, to be submitted to team and the client
• Verified 1000+ literature communication notices for accuracy, and created detailed summary documents for the client

Indianapolis, Indiana, US

• Created chair position descriptions with measurable goals through the year, and a group calendar to increase communication
• Established rent payment procedure, ordered in-house goods, and created a chores list, in preparation for our first house
• Completed the process to become officially recognized as a Fraternity on campus, including a presentation to voting committee
• Created sustainable planning and action documents to meet and exceed campus and Sigma Tau Gamma National expectations
• Managed social media pages (Facebook, Twitter) and signed off on a monthly letter to be sent to all chapter Alumni
• Composed award-winning submission for Executive Board of the Year to the Fraternity and Sorority Affairs governing body

Deerfield, IL, US

• Learned and undertook management capabilities in all areas of operation: photo, cosmetics, front register, and pharmacy
• Received and submitted claims from vendors, submitted interstore transfers of goods, scanned for out items
• Set up displays, analyzed the item selling reports, and made necessary adjustments to displays
• Planned, created literature for marketing efforts, and executed a "Manage Your Medications" community event

Wayzata, Minnesota, US

• Learned the operations and duties of the plant, and completed projects to make the grain elevator more efficient
• Utilized Six Sigma ideology, to plan a 5S project of the workshop, including teaching crew members about 5S, implementing deadlines, ordering materials, and supervising all efforts in the shop; also suggested a plan to.
• Researched efficiency options for an outbound-printer and wrote a capital approval request, estimated to save $53,050/year

St Paul, MN, US

• Teamed up with each part of the business from operations to sales and learned how each section synced with the other
• Gathered raw call volume data and graphed trends in Excel for directors to understand when staffing was needed
• Contacted 600+ businesses by phone on updated versions of software and suggested new products to improve efficiency

• Created website that enables high school aged individuals to keep track of their activities for college application use
• Coded 3,500+ lines with continually increasing number of webpages which included utilizing MySQL
• Analyzed Google Analytics to see how users moved about and used the website, and hosted Google Adwords