- First response to service requests from business partners- Document procedures to increase efficiency and response time- Communicate daily with business partners through various means- Perform proactive maintenance services on customer systems such as domain controllers, application servers and virtual hosts.-Manage active directory and group policies to create an efficient and secure domainenvironments.- Enforce and follow policies and security procedures to comply… Show more - First response to service requests from business partners- Document procedures to increase efficiency and response time- Communicate daily with business partners through various means- Perform proactive maintenance services on customer systems such as domain controllers, application servers and virtual hosts.-Manage active directory and group policies to create an efficient and secure domainenvironments.- Enforce and follow policies and security procedures to comply with HIPAA, ISO, PCI, and other standards. Show less

- Worked at the store front in Swanton and Napoleon location- Provided technical expertise to residential and small business customers- Checked-in, diagnosed, and repaired computers in-house and on-site- Sold new and refurbished computer systems. Configured each system specifically for the customer- Purchased computers and refurbished for resell -Tracked inventory and submit order requests to maintain supply of goods

-Helping customers find entertainment through video games, collectibles and other media-Helped management achieve store objectives-Used corporate training tools to update knowledge on processes and products-Maintained a clean and organized store front-Worked the holiday season

-Assist customers in new mobile technology such as mobile phones and tablets.-Troubleshoot errors in service network or device hardware-Take responsibility of department when mobile manager is away.-Train and coach employees in new mobile selling tactics to succeed in department goals.

-Assist customers in computer related questions and establishing perfect solutions to aid the need of the customer.-Work closely with department manager to succeed in department goals.-Coach employees on new computer technology information.-Work alongside Geek Squad to help with customer satisfactions.