Aaron Swartz Email & Phone Number

Performing technical transitions for system modifications and report enhancements. Strategic liaison between management, business partners and technology teams for achieving business goals with efficiency.* Developed bot learning processes for automating key reporting to increase quality and the time for deeper analytics.* Administered a host of automated.

Rancho Cordova, California

Provide consultative information around KPI’s, processes and workflows impacting reporting and strategic business outcomes.* Increased visibility on critical production results for new marketing programs through high level dashboard reporting and key metrics drill downs.* Built quality control procedures for trust approvals, resulting in 95% deficiency.

Produced procedures to improve processes for the entire student loan division by developing applications that gathered and reported on key data for business model enhancements.* Programmed macros that allowed loans to be prepared 400% faster, while at the same time increasing quality ratings.* Developed KPI reporting on our $6B annual loan volume that.

Lancaster, California

Identify gaps in call handling and create processes to streamline answer rate. Assist management with protocols and quality control initiatives.* Designed upgraded dashboard monitoring systems for statewide calls and agent activities resulting in greater visibility of call handling to ensure thresholds were met.* Improved service levels 31% by increasing.

Lancaster, California

Collecting and analyzing data to ultimately lead to the location of the financial institution's customer and/or their collateral.* Administered third party solutions to utilize automated bulk tracking abilities that resulted in a 300% increase in production turn times.* Improved production level by 50% by implementing new software platform.* Implemented.

Hurst, Texas

Process payments, payoffs, various escrow transactions, loan disbursements and transfers for customers. Track loan documentation and archived documents for various requests.* Maintained top 20 performance ranking score out of 300 coworkers at the facility.* Consistently doubled site selling standards within my personal portfolio.* Awarded top performer.

Fort Worth, Texas

Handle all tech support communications to assist programmers in debugging scripting issues. Primary liaison between customer requests and programmers.* Constructed a call activity tracking database for all tech support inquiries.* Assisted in writing scripts for company website to query troubleshooting tips.* Developed new communication lines with.