Aaron Swartz Email & Phone Number

Performing technical transitions for system modifications and report enhancements. Strategic liaison between management, business partners and technology teams for achieving business goals with efficiency.* Developed bot learning processes for automating key reporting to increase quality and the time for deeper analytics.* Administered a host of automated cloud-based databases that brought alignment with corporate goals to obtain greater visibility on productivity.* Published our departments first websites for housing all operation procedures, a report request queue and coverage scheduling for all employees.

Rancho Cordova, California

Provide consultative information around KPI’s, processes and workflows impacting reporting and strategic business outcomes.* Increased visibility on critical production results for new marketing programs through high level dashboard reporting and key metrics drill downs.* Built quality control procedures for trust approvals, resulting in 95% deficiency decrease.* Assembled regulatory compliance calculators to reduce TRID deficiencies on rate locks,hazard coverage policies, payoffs, and APR re-disclosures.

Produced procedures to improve processes for the entire student loan division by developing applications that gathered and reported on key data for business model enhancements.* Programmed macros that allowed loans to be prepared 400% faster, while at the same time increasing quality ratings.* Developed KPI reporting on our $6B annual loan volume that became a monthly meeting review I conducted with the WF President of our Education Financing division.* Managed business tracking and reporting solutions utilizing SQL Server, Dashboard and MS Office technology.

Lancaster, California

Identify gaps in call handling and create processes to streamline answer rate. Assist management with protocols and quality control initiatives.* Designed upgraded dashboard monitoring systems for statewide calls and agent activities resulting in greater visibility of call handling to ensure thresholds were met.* Improved service levels 31% by increasing handled in-bound calls, decreased average wait time by 40%, and customer satisfaction increased by 15%.* Researched and provided analysis on escalated customer issues as to how procedures and processes were executed.

Lancaster, California

Collecting and analyzing data to ultimately lead to the location of the financial institution's customer and/or their collateral.* Administered third party solutions to utilize automated bulk tracking abilities that resulted in a 300% increase in production turn times.* Improved production level by 50% by implementing new software platform.* Implemented new procedure that increased production of workload that ensuredaccurate supporting documents to underwriting for loan restructuring.

Hurst, Texas

Process payments, payoffs, various escrow transactions, loan disbursements and transfers for customers. Track loan documentation and archived documents for various requests.* Maintained top 20 performance ranking score out of 300 coworkers at the facility.* Consistently doubled site selling standards within my personal portfolio.* Awarded top performer within the initial training class.

Fort Worth, Texas

Handle all tech support communications to assist programmers in debugging scripting issues. Primary liaison between customer requests and programmers.* Constructed a call activity tracking database for all tech support inquiries.* Assisted in writing scripts for company website to query troubleshooting tips.* Developed new communication lines with programmers on escalated support requests.