As the General Manager and Accounts Manager at Brevo, I am responsible for overseeing the overall operations of the company and managing key client relationships. With a focus on delivering exceptional customer service and driving business growth, I have played a vital role in the success of the organization.Key Responsibilities and Achievements:Lead a team of professionals in various departments, including sales, marketing, operations, and customer service, ensuring seamless coordination and collaboration.Develop and implement strategic plans to drive revenue growth, expand market share, and achieve financial targets.Cultivate strong relationships with existing clients and proactively identify opportunities for upselling and cross-selling.Successfully onboarded several high-profile clients, resulting in a significant increase in company revenue.Streamlined internal processes and implemented new technologies, resulting in improved operational efficiency and cost savings.Conduct regular performance evaluations and provide coaching and mentorship to team members to foster their professional development.Collaborate with the marketing team to create and execute effective marketing campaigns and initiatives to generate leads and increase brand visibility.

As an Account Manager at Brevo, I was responsible for managing key client relationships and ensuring their satisfaction with our products and services. Key achievements include:Built and maintained strong relationships with existing clients, serving as their primary point of contact for all inquiries and concerns.Identified opportunities for account growth and upselling, resulting in increased revenue and client retention.Developed account management strategies and implemented best practices to ensure high levels of customer satisfaction.Collaborated with cross-functional teams to address client needs and resolve any issues in a timely manner.Prepared and delivered regular reports and presentations to clients, providing insights and recommendations for improvement.Conducted business reviews with clients to assess their satisfaction, gather feedback, and identify opportunities for improvement.Worked closely with the sales team to support the acquisition of new clients and the expansion of existing accounts.

As the Assistant General Manager at Brevo, I played a key role in supporting the overall management and operations of the company. Key achievements include:Assisted the CEO in strategic decision-making and operational planning, contributing to the company's growth and success.Collaborated with department heads to ensure effective communication and coordination across various functions.Conducted market research and analysis to identify opportunities for business expansion and improvement.Assisted in implementing process improvements to enhance operational efficiency and customer service.Supported the recruitment and training of new team members, ensuring a high-performing and cohesive workforce.Assisted in the development and execution of marketing strategies to increase brand visibility and attract new customers.Acted as a liaison between different teams and departments, promoting effective cross-functional collaboration.

As a Producer at Southside Studio, I was responsible for overseeing the production of various projects and ensuring the smooth execution of each production. Key achievements include:Managed the end-to-end production process, from conceptualization and planning to execution and delivery, ensuring adherence to timelines and budgets.Collaborated with clients to understand their vision and objectives, translating them into actionable production plans.Led a team of creative professionals, including directors, editors, and technicians, ensuring effective communication and collaboration throughout the production process.Successfully delivered high-quality projects, meeting or exceeding client expectations and receiving positive feedback.Implemented process improvements to enhance efficiency and productivity, resulting in streamlined workflows and cost savings.

As an OLTP Engineer at Kalibrr, I played a crucial role in developing and maintaining the Online Transaction Processing (OLTP) systems. Key achievements include:Collaborated with cross-functional teams to design, develop, and optimize OLTP systems, ensuring high performance and reliability.Conducted thorough testing and troubleshooting to identify and resolve any system issues, ensuring smooth operations and minimal downtime.Implemented enhancements and upgrades to improve system functionality and efficiency, resulting in improved user experience.Collaborated with the database team to optimize data storage and retrieval processes, increasing system speed and performance.Assisted in developing documentation and training materials to facilitate knowledge transfer and ensure effective system usage.

As a Market Development Specialist at Kalibrr, I played a key role in driving market growth and expanding the company's presence. Key achievements include:Conducted market research and analysis to identify potential business opportunities and target markets.Developed and executed strategic marketing initiatives to increase brand awareness and attract new customers.Collaborated with the sales team to generate leads, nurture client relationships, and close deals.Conducted product demonstrations and presentations to educate potential clients about the benefits of Kalibrr's services.Gathered customer feedback and market insights to inform product development and enhancements.Tracked and reported on key performance metrics, providing valuable insights to drive decision-making and strategy.

As a Content Writer at SEO Hacker, I was responsible for creating engaging and SEO-optimized content for various clients. Key achievements include:Conducted in-depth research on assigned topics and keywords to develop informative and compelling content.Wrote blog articles, website content, and marketing materials that adhered to SEO best practices and client requirements.Produced high-quality content within tight deadlines, consistently meeting or exceeding client expectations.Collaborated with the SEO team to incorporate targeted keywords and optimize content for search engine visibility.Edited and proofread content to ensure accuracy, clarity, and adherence to brand guidelines.Communicated and coordinated with clients to understand their content needs and deliver tailored solutions.

As a Retail Supervisor in Training at Lagardere Travel Retail, specifically for their chocolate stores in Changi Airport, I gained valuable experience in retail operations and customer service. Key responsibilities and achievements include:Assisted in managing day-to-day operations of the chocolate stores, ensuring smooth and efficient workflows.Trained and supervised retail staff, providing guidance and support to ensure exceptional customer service.Assisted in visual merchandising and inventory management to optimize product displays and availability.Handled customer inquiries, resolved complaints, and ensured customer satisfaction.Supported sales initiatives and promotions to drive store revenue and meet sales targets.Collaborated with the management team to implement operational improvements and achieve business objectives.

Responsible for the management of the membership status of current members. Also manages the application of new members and renewal of current members. Managing the health of the club roster by ensuring attendance of members and visitors.

Manage Club executive committee, plan and conduct executive and chapter meeting, encourage members to enhance communication and leadership skills, support committee members on their duties, manage and supervise club operations