Patching and vulnerability management. Security policies. Group Policy, Intune configuration profiles, and Defender for Endpoint & Cloud. BitLocker encryption & storage blocking policies. Endpoint deployment models using Intune & Autopilot configurations. Application management. PowerShell scripting. Hybrid identity with Active Directory and Entra Connect (AD Connect) for Entra ID. IT user account lifecycle processes, scripted automations, and procedures. Extensive technical documentation and knowledgebase repository. Full featured mobile device management for iOS and Android. Conditional access and multi-factor authentication policies. Windows Hello for Business. LAPS & Remote Assist. Deploy, managed, and configure Active Directory Domain Controllers, DNS, DHCP, print servers, file-shares, Entra Connect, and other Windows Servers, on-prem and in Azure. Move services to cloud. Enforce OneDrive backup and migrate off of legacy file shares to SharePoint. Administer, implement, manage Office 365 application suite including Exchange Online, SharePoint, Teams, etc. Coach & support desktop support personnel and serve as L3. Implement solutions that have the business' best interests at heart.

Extensive work with Okta IAM and workflows, Active Directory and Office 365. Improve application integrations which impact IT user experience, such as user account lifecycle, and applications access. Introduce new features for adding value to collaboration, to Google Workspace and collaboration platforms; Vendor management; Work M&A collaboration system migrations; Automation and process improvement; Cross-platform support of Mac, Windows, and Linux endpoints. Scripting. Application deployment. Testing, documentation, and training.

Provided exclusive onsite Windows hardware, OS & application support to the Aptiv factory complex. Traveled between facilities. Provided remote support to non-local locations. Served as onsite ‘smart hands’ for server and network maintenance and troubleshooting.

Manage a team of 18 technicians across differing product categories -furniture repair, appliance repair, electronics repair, and laptop, desktop,mobile refurbishment (with some level of IT support to the stores);High-production environment where performance was crucial; Revisedprocesses (overhaul) and removed roadblocks while coaching techniciansindividually to bring up performance and enable them to do better; Upontaking the promotion (I was a ’ Technician II’ until 2016), I was able to bringus from 22/22 to 2nd out of 22 regional service centers judged globally in acompetitive KPI, through utilizing positive management practices whilealso ensuring individual accountability at the same time; Incident and performance management. Customer service. Coaching, training, hiring, conflict management, etc.

Repair, refurbish, and support Windows and Mac OS, laptops, tablets, and smartphone devices in a fast paced performance-driven environment

Troubleshoot and repair consumer electronics to the component level utilizing schematic diagrams and test equipment Troubleshoot and repair computers Maintain the network and user workstations in the shop Here I was primarily an electronics technician working on the bench on televisions, audio equipment, etc. but I also assisted with appliance repair occasionally as well as went on house calls for both; I designed and built new computer workstations as well as upgraded the network in use, migrating files as well as the server-based service tracking software in use at the time.