Aaron M. Zudick Email & Phone Number

Philadelphia, Pa, Us

Greater Philadelphia

Manage Customer Accounts in Support of the Infinite Blue software solution at Everbridge

Audubon, Pennsylvania, United States

Engage with customers to ensure their success with BC in the Cloud (BCIC), Infinite Blue’s SaaS Business Continuity, Risk Management and Disaster Recovery Platform Solution

Audubon, Pennsylvania, United States

Manage the front end implantation and configuration of BC in the Cloud (BCIC), Infinite Blue’s SaaS Business Continuity, Risk Management and Disaster Recovery Platform Solution

Greater Boston Area

Worked with Epic enhancement vendor Huron Consulting to design and implement an Ambulatory Services capacity management provider scheduling change request process for the Cardiology, Gastrointestinal, and Neurosurgery departments in order to centralize Epic provider scheduling templates to ensure their compliance with Ambulatory Services scheduling logic

Greater Boston Area

Coordinated the requirements gathering and documentation for the Member Portal Plan Optimization initiative to enhance the user experience and improve the user interface of the Member Portal.

Greater Boston Area

Managed the implementation and go-live of Adobe’s Analytics; Audience Manager; Campaign; Experience Manager and Target Solutions within clients’ digital infrastructure

Greater Boston Area

Managed an initiative to improve internal communications between MMIS Enrollment policy implementation specialists and the software coding teams responsible for writing code to enable auto-enrollment workflow processes

Greater Boston Area

Managed the deployment of 16,000+ workstations and 6,000+ printers throughout the hospital’s main campus and satellite locations to support Epic’s hardware compatibility requirements prior to go-live

Greater Boston Area

Supported an initiative to implement All Patients Refined – Diagnosis Related Groups (APR-DRG) hospital claims payment pricing methodology within Tufts’ hospital claims payment software

Providence, Rhode Island, United States

Coordinated the response to a request from the US Department of Health - Centers for Medicare and Medicaid Services (CMS) to audit 2000+ medical records from Medicare Plan members

Cambridge, Ma

Supported the Campus Project Controls management team with a capitol projects ($5 million+) reporting improvement initiative. Developed an enhanced PDF report template for the monthly project expenditure data of $5.million+ campus construction projects. Documented the data collection and report template population process within a user guide

Southbourough, Ma

Audited platform logic to ensure its adherence to Medicare enrollment guidelines. Investigated auto-enrollment failures to determine if the root cause was due to platform logic or user error. Reviewed platform user guides to verify the compliance of the Medicare related text with Medicare guidelines

Greater Los Angeles Area

Served as a liaison between the US Department of Health – Centers for Medicare & Medicaid Services (CMS) and Blue Shield’s Medicare Product and Marketing departments. Reviewed all member-facing Medicare & Medicaid plan materials, and marketing collateral against CMS guidance to ensure its adherence to the applicable regulations. Participated in an audit by working with impacted departments to collect records and perform an intake review in order to categorize within the audit’s SharePoint site

Greater Philadelphia Area

Served as a Medicare & Medicaid Managed Care Plans enrollment and benefits administration product knowledge expert. Researched escalated member grievances and determined the appropriate resolution path. Provided call center representatives with Medicare & Medicaid Plans Product knowledge training

Bachelor'S Degree, Communication And Media Studies

Graduate Certificate,Business Communications