Foster meaningful relationships with the resort’s VIP guest demographic to increase trip revenue and bolster future travel volume. Assist VIP guests with pre-arrival requests. Secure and maintain confidentiality of high profile guests. Inspect suites/villas and offer personalized suggestions to effectively augment guest comfort and satisfaction. Greet limos upon arrival curbside and facilitate in-suite check-in and escort throughout property. Provide extraordinary service consistent with Bellagio’s core standards and AAA Five Diamond service. Closely monitor billing activities, create posting master accounts and oversee proper execution of comps. Manage daily operations of Luxury Experience Coordinators.

Served as acting liaison between multiple departments including Casino Marketing, Convention Sales/Services, Facilities, Security, Housekeeping, Front Services, Pool, Spa, Front Office, F&B and Executive Offices to execute elaborate Chairman's Club guest requests, room set gatherings and special occasion set ups. Remained knowledgeable on all dining and entertainment venues in the Las Vegas area including casino marketing events, restaurants, golf courses, spas, nightclubs and tours to effectively personalize recommendations for my guests.

Facilitated daily check-in and check-out experiences for various VIP, casino, chairman's and executive guests. Booked and confirmed restaurant, nightclub, show ticket, tour, recreational and transportation reservations. Sold suites, ran daily reports, managed M Life status changes for casino guests, conducted meet & greets for select guests. Assisted in coordinating guest-butler and guest-babysitter relations.

Facilitated daily check-in and check-out experiences for resort guests, fulfilled guest requests, sold suites and engaged in shadow-mentoring program to facilitate training and assessment of new hire desk agents over a period of 2,000+ working hours.

Assisted customers in an open sales environment. Helped to problem solve and troubleshoot various devices, aided with set up and instillation of phones and accessories, built appropriate phone plans and helped to foster an exceptional retail experience.

Trained, supervised, and monitored daily operations of front desk staff. Directed daily front office meetings, corrected billing errors, re-balanced hotel room/suite inventory daily and amended guest obstacles.