✦ Summary ✦As a customer support and service specialist with over 12 years of experience, I’ve achieved my success by delivering premier experiences to customers in the experiences and information, data, and market measurement industries. I specialize in partnering with clients to develop solutions to elaborate problems, leading customer product training, and troubleshooting technical issues. I am also experienced in creating and publishing content for user guides and social media channels, providing outstanding service to clients in fast-paced environments, and facilitating product improvements.✦ Areas of Expertise ✦Customer Support • Customer Service • Customer Success • Customer Training & Upskilling • Customer Needs Analysis • Issue Resolution • Content Strategy • Content Creation • Project Management • Technical Writing • Relationship Management • Client Communication • Salesforce • TapScan • PPM Analysis Tool • AdIntel • Zoom • GoToAssist • Google Workspace • Microsoft 365 • X • Facebook • TikTok • YouTube✦ Key Achievements ✦▸ Earned numerous 5-star quality reviews and Simply Excellent Awards for providing clients with superior services and experiences that contributed to increased client retention and loyalty.▸ Wrote user guides and conducted customer training sessions that boosted product adoption. ▸ Enhanced audience reach across multiple platforms with multifaceted viewers by strategizing, designing, and publishing social media, digital, and written content.Please feel free to contact me at AaronOCMcIntyre@gmail.com.