Aaron Pass Email & Phone Number

Boston, Massachusetts, Us

• Manage the production Salesforce systems, design scalable solutions to support the Sales and Customer support teams.• Work with stakeholders across the company to plan and roadmap projects for near and long term company and team goals.• Manage an internal team of Salesforce developers and a third party contracting company consisting of on-shore and off-shore team members.• Design architecture for integrating Salesforce with internal systems and third-party applications.• Design and implement security and data protection measures within Salesforce.• Conduct requirements gathering, solution design, and user training sessions.• Communicate and present technical solutions to both technical and non-technical stakeholders.

Seattle, Wa, Us

• Manage Salesforce instance which has over 35,000 internal users and over one million community users.• Responsible for production Salesforce systems, release schedules, processes and deployments, development standards, version control, repository and org management, and quality assurance.• Responsible for the uptime and integrity of production Salesforce systems.• Maintain a wide range of projects and merge them into a single production pipeline.• Work with a variety of stakeholders across the Student Programs org to gather requirements.• Manage a team of contractors for development, product testing, releases, and enhancements.

Seattle, Wa, Us

• Lead TPM on all Amazon Care Salesforce products which include Service Cloud, Sales Cloud, Health Cloud, Vlocity, Pardot, Marketing Cloud, and more.• Lead TPM for Mulesoft and the API connection between Athena and Salesforce.• Work closely with C-Suite and VP level stakeholders.• Meet with stakeholders across the business to gather requirements and roadmap projects, enhancements, and bug fixes.• Grow Salesforce user base from initial implementation to over 1000 users.• Handle all administration and development within Salesforce. Including, but not limited to, approval processes, flows, process builder, custom objects, user management, security and PHI compliance, third party tool implementation, and more.• Create, develop and manage design architecture and security documentation.• Lead UAT testing and bug resolution.• Manage Amazon contractors and vendors for project implementation and development. Including contracting, legal and security review/negotiation, onboarding, training, and daily management.• Manage a team of two direct reports and 18 contractors.

Redmond, Washington, Us

• Lead TPM for the Sales, Marketing, and Quality Assurance teams.• Sales Operations process creation and improvement, business intelligence reporting, and company board reporting.• Manage eight direct reports which consist of Salesforce Administrators, Developers, Data Analysts, and Quality Assurance Engineers.• Work with Executive and Management teams to prioritize and define new technical projects.• Implementation and management of third-party tools Marketo, Sendoso, DemandBase, Engagio, Vidyard, Bizible, LeanData, MapAnything, Fuze, Five9, and Talkdesk systems.• Create detailed roadmaps and work requests that establish and organize work needed to successfully deliver projects.• Conduct analysis and requirement review sessions and to ensure projects are scoped thoroughly and without gaps.• Manage stakeholder expectations throughout the duration of projects and address any areas of risk throughout the lifecycle of a project.

Seattle, Wa, Us

• Support the Sales and Operations teams with driving new process, initiatives, and tooling to improve on-boarding and photoshoot processes.• Manage Salesforce and third party tooling projects for the Sales and Operations teams.• Work closely with Salesforce developers and administrators to deliver Salesforce solutions to support the image team.• Consistently ensure program budgets and finance aligns with business goals by setting up contracts and overseeing cost, schedule, and purchase orders for contractors and vendors. • Manage and train over 280 global freelance photographers and 12 direct reports.• Manage entire photography program to drive process improvement which resulted in over 8000 photoshoots and increased customer click rates by 35%.

Seattle, Wa, Us

• Manage stock photography relationships, edit and prepare consumer images, design and update digital marketing assets.• Develop and enhance imaging protocols to improve compatibility and quality of images used in different types of marketing materials.• Build and lead teams to produce efficient, high-quality photo retouching.• Maintain high-level of productivity while serving as main point of contact for Amazon Local Sales Team for high priority projects. • Monitor production, manage performance, and ensure quality of work performs to customer satisfaction.

Seattle, Wa, Us

• Lead production and QA role for regional, national, and international clients.• Developed a quality assurance process which resulted in a 25% reduction in high impact print and digital marketing errors for international clients.• Researched and implemented effective brand exposure techniques for print and web solutions.• Enhanced process and workflow for quality control across business to ensure requirements are met.

Redmond, Washington, Us

• Content coordination team lead for all research, car sourcing, content management, and photography.• Created and delivered over 650 reference packets to international vendors for 3D model creation.• Located, coordinated and photographed more than 350 exotic and rare cars.• Edited and processed 500,000+ images.• Re-created 250+ race car sponsor logos in vector format for 3D recreation.• Interviewed and trained new team members for the content coordination team.