❑ Supervise a team of housekeeping (HK) staffs, including assigning tasks, scheduling, setting goals and providing guidance and support.❑ Conduct performance evaluations and provide feedback to augmented HK team members.❑ Oversee the day-to-day operations of the IT Department, ensuring systems and networks are functioning effectively and efficiently.❑ Generates and analyzes recurring incidents and root-cause analysis to provide service improvement.❑ Responds to the ticket requests assigned to our team in a timely manner.❑ Monitor and maintain hardware, software and network infrastructure to ensure reliability, security, and optimal performance.❑ Collaborate with other departments to understand their technology needs and provide effective solutions.❑ Assess the organization’s technology needs and make recommendations for hardware, software, and system upgrades or enhancements.❑ Coordinate with vendors and suppliers to evaluate and procure IT equipment and services.❑ Escalate critical issues and roadblocks to the next tier of Support.❑ Perform special projects such as late-night application deployment, systems upgrades and installation of new hardware.❑ Asset monitoring and management weekly generation and sending of reports requested by clients.

❑ Monitor and maintain computer systems and networks.❑ Installing and configuring computer hardware, software, systems, networks, printers, and scanners.❑ Research and identify solutions to software and hardware issues.❑ Responding in a timely manner to service issues and requests❑ Provide phone, email and chat support.❑ Provide troubleshooting and debugging of production application and general network troubleshooting.❑ Trains and orients staff on use of hardware and software.❑ Transition application issues to the engineering team and open and follow up with support tickets for ITVendors we work with.❑ Escalate critical issues and roadblocks to the next tier of Support.❑ Assists in maintaining LAN/WAN and telecom systems.❑ Configure POS system for client using Linux CLI.KEY ACHIEVEMENT/S:❑ Manage and Administer Google Workspace

❑ Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.❑ Virtual desktop troubleshooting for remote staff.❑ Perform laptop, desktop, printer and hardware setup and configurations.❑ Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.❑ Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems receivedfrom clients.❑ Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktopcomputers interconnect seamlessly with diverse systems including associated validation systems, file servers,email servers, computer conferencing systems, application servers, and administrative systems.❑ Trains and orients staff on use of hardware and software.❑ Recommends and / or performs upgrades on systems to ensure longevity.❑ Works with procurement staff to purchase hardware and software.❑ Assesses functional needs to determine specifications for purchases.❑ Orders computer supplies.❑ Assists in maintaining LAN/WAN and telecom systems.❑ Manages IT Asset Inventory both hardware and software.

 Supervises and administer projects and activities with regard to the implementation, maintenance and support for the company’s system and network infrastructure. Ensuring security of data, network access and backup systems. Analyses the infrastructure performance, and make recommendations for new hardware, software or upgrade if necessary.Identify the need for upgrades, configurations or new systems and report to upper management. Supervise and document all important events and incident that will require changes in system and infrastructure. Monitor all existing IT assets and ensures that it’s being utilize to increase functionality or efficiency. Recommend administrative policies and procedures and ensures adherence to established corporate policies, procedures and objectives, and safety standards. Administer all group policy implementation and installation that will make huge impact to all users. Maintains 100% Confidentiality of Files by ensuring that proper permission is given to those who access the file server. Vendor Management. Administration of Active Directory user accounts and maintenance of other AD objects such as gpo, etc.KEY ACHIEVEMENT/S:❑ Spear headed the setting up of company's Data Center (Systems, Network and Telephony).

• Overall Administration of IT Infrastructure including Servers, Active Directory, PaBX, Firewall, network and ensures the consistent operation and maintenance.• Assists IT Manager and/or IT Associate in providing work station, computer application, telephone and other IT related account, access and privileges to all designated users.

(Assigned in International Organization for Migration)• Issue ticket ownership – open, update, and close tickets assigned, meeting or exceeding Service Level Agreements (SLA)• Take ownership of user problems and be proactive when dealing with user issues.• Provide Tier 2 level support, immediate diagnosis and workarounds for reported incidents.• Assist in determining root causes and resolution for problems raised by reported incidents.• Escalate to Tier 3 supervisor and/or specialists in areas of network, systems and applications, according to identified priority levels when necessary.• Coordinate cases and required actions in monitoring systems, network, and applications resulting from routine control of automated tracking system (Footprints), servers and data on assigned shifts.• In coordination with IT services in Geneva and Panama and Resource Management Unit (RMU) in Manila Center (MAC), participate in the adequate planning and provision of IT resources in Manila. Suggest best technical solutions to achieve ICT objectives.• Perform agreed tasks and collaborate with relevant units, when assigned, for joint development and delivery of systems, network and new and existing applications. • Provide support, and/or assume lead role when required, for planned technology upgrades. Perform implementation and administration of system, application and infrastructure components. Provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.

• Provide remote support via VNC, Net meeting and remote desktop to resolve basic application issues.• Built, maintained, repair, assess and recommend upgrades for Microsoft computers to improve its speed, reliability, and efficiency of operation.• Set up equipment for employee use, performing or ensuring proper installation of cables & operating systems.• Engaged in a conference-call if there an issue/s regarding the accounts.• Provide assistance for Level 3 specialists in troubleshooting, network, systems, and voice related issues.

- Incident Management Level 3- Server, Desktop and Application Administration and Documentation- Change Administration