Manage a solution development team in the planning, design, development and deployment of new Big Data solutions or projects.--Work to clearly understand client business requirements that drive a product or solution--Engage with customer stakeholders and communicate effectively across technology and business--Mentor a team of software developers and staff level employees--Champion engineering, operational, and project management excellence--Drive resolution of issues and solve problems throughout project life cycle--Work creatively and analytically in a problem-solving environment--Perform project-level estimates and track project budget, timelines, and resource utilization--Exemplify the delivery culture of Think Big; provide advice to engineering and product teams on process, style, and technique--Assist with customer proposals--Assist in designing and deploying change management activities to accelerate uptake of big data analytics and engineering capabilities--Track and report project milestones, provide status reports

Manage complex software implementation projects for Navitaire (an Accenture company providing software solutions for the airline and travel industry). -- Manage implementation projects from inception to delivery.-- Create project artifacts including Statements of Work and Work Orders to define and capture requirements for implementation projects.-- Conduct on-site customer meetings for project initiation and strategic business review.-- Coordinate with cross-functional and cross-company teams including development, executive C-level leadership, and operations/support staff.

Program Manager for Wealth Management Group at SunGard Financial Systems. Manage projects and initiatives to achieve strategic company goals for Wealth Management group at SunGard Financial Services.Responsible for interacting directly with clients in support of the planning, implementation and ongoing support of financial services web application software and hardware environment. -- Develop and maintain project plans detailing deliverables, milestones, deadlines and resource utilization. Manage project scope, budget and client expectations. -- Identify, track, manage, and resolve project issues. -- Provide ongoing relationship management including management of enhancement and maintenance requests, including feasibility assessment of requests. -- Ensure resolution of production support issues, coordinating with global IT and operations/support staff as needed.-- Train new and existing clients on specific planning modules or complex topics as requested.

Managed daily Benefit Administration activities of cross-functional team members to ensure delivery of optimal service, client satisfaction, retention, and profitability.