Currently lead the Enterprise Business Intelligence efforts responsible for the oversight, standardization and utilization of our Enterprise & Executive dashboards & reports. Our goal is to deliver data & information solutions that are easy to use, consume and drive action. As a part of our journey, our goal is standardize, automate, integrate and digitize the tactical, operational, and strategic data through the delivery of systems, tools and solutions that deliver time-saving efficiency to decision makers across the organization.Our portfolio of over 100 data products and solutions reaches every business unit across the Enterprise and has delivered record setting achievements in both ROI and time savings in efficiency. I serve as the data, system and process liaison (business & technical translator) for our critical Technology partners who support the SMART Areas. This includes the prioritization, integration and utilization of data points, video and optical gas imaging that originates from commercial drones, wireless sensors across our connected worker platforms.*Honored to be selected as the 2023 Delek Tech Employee of the Year

Led a team of Analysts under the Sr. Human Resource Business Partners who supported the President of the Property and Casual Company. With a focus on innovation, digital transformation, quality, and prioritization, the team developed, deployed and maintained a portfolio of nearly two dozen digital solutions which had a direct positive impact across the entire enterprise.

HR Operational Excellence*Developed analytical models to highlight & manage process performance which provided leaders the critical information needed to drive timely decision making. *Developed a headcount scenario model that mapped positions to process taxonomy which allowed executive leaders to view the department performance impacts of restructuring efforts. *Led dozens of process improvement efforts across HR that impacted the enterprise.*Led an effort to standardize, digitize and improve the critical process within the Employee Relations department - which led to the development of a first in class operations, risk & board reporting dashboard *Authored several operational dashboards in various HR departments (Vendor Management, Talent Acquisition, Talent Management, PMO) that increased efficiency, and productivity through process visibility. *Lead the program for HR Prioritization and Program/Project management.*Assisted in developing departmental process Taxonomy and creating a scaled-agile work environment.*Recognized for driving Innovation in HR Town Hall by CHRO.

IT Process Excellence*Managed an Enterprise wide SDLC program from concept through adoption, that impacted +5000 IT personnel. *Leveraged various PM methodologies (Agile, Waterfall) and Lean Six Sigma tools (A3, DMAIC, DMADV, VOC, SIPOC) to lead process improvement projects across the IT department.

•Manage and lead 20+ employees with the operational functions of: technical development, payroll, work management, and operational excellence. Led high ranked teams in the region for the last 8 years while consistently exceeding organizational goals and expectations.•Led a Rework Initiative that reduced Rework by 50% over the first days which helped propel the STX Division to the top place in the Enterprise. This initiative is estimated to provide an annual operational savings of over $1.2M.•Authored a multi-source, regional Operations Dashboard that displayed detailed performance statistics for over 1,000 Technicians within the South Texas region. Immediate results were experienced in every Texas market including a decrease in Rework of 20%, & an increase of 25% in Customer Services scores, which led to a savings of over $6.5M per year.•Managed cross-functional projects that were all completed under budget (savings of $200k) & with early release implementation through the use of in-house and contract personnel, and covered 20,000 – 50,000 residential homes within our service area. •Contributed to the development of the Technical Operations Department through delivery of a wide range of automated analytical tools and dashboards. These systems utilized current and historical data specifically identified to optimize our KPIs and continue to be a proven decision-support system within the organization.•Used advanced Lean Six Sigma models to design, implement and manage a Rework initiative that targeted our critical to quality KPIs that achieved 98% customer satisfaction, reduced service call requests by 20,000 per year, reduced rework by 25%, and resulted in a savings of over $1M.•Inspired, coached and trained over 150 employees from various functions in the organization. Certified over 500 Technical progressions, and developed over dozen leaders in the organization.