· Monitor health dashboards and respond to and resolve incidents within service-level agreements.· Provide L1 technical support for client hardware, web services, and adjacent technologies like Apache, MySQL, and PHP running on FreeBSD & RHEL systems.· Manage and maintain DNS servers (Bind and Tiny DNS), create and modify records for client services, sustain availability, and perform operational tasks such as upgrades and incident resolution.· Manage and maintain a complex MySQL database infrastructure and support clients of our shared RDMBS solution.· Administration of client email services, performing account setup, mailbox, and quota management, aliasing, forwarding, and relaying for common services such as Sendmail, Postfix, and Squirrel Mail.· Travel to data centers for server stacking, racking, configuration, hardware replacements, and attaching consoles for troubleshooting.· Manage and maintain internal services and hardware, perform software upgrades, and configuration updates.

· Provide Windows service desk support for remote and onsite staff.· Installed, configured, and maintained Nagios and Netsaint to ensure applications and critical systems were proactively monitored.· Manage and maintain server room hardware.· Stack, rack, and configure new Dell PowerEdge servers· Manage and maintain Tape Drives, NAS, and UPS systems.· Took the lead on installing and configuring VMware ESX and leveraging virtualization to host low-priority services. · Deployed disaster recovery site on virtualized infrastructure· Took the lead on leveraging Linux and open-source software for hosting low-priority services and migrated file-sharing services to Samba.· Visit data centers for server stacking, racking, and configuration.· Managed and maintained Backup Exec & Microsoft Double Take, configured backup and retention policies, and monitored and performed media rotations and data archiving.· Manage and maintain Active Directory and Exchange Servers, administer user and group accounts, file system permissions, and group policies.· Set up and maintained conference room hardware.· Activate and configure staff Blackberry & VOIP phones.