Aaron Q. Email & Phone Number

Durham, NC, US

Durham, North Carolina, US

• Technical writer and editor in the development and production of robotic surgery documentation: User manuals/IFUs, translation orders, 510(k) and CE submission support, H/W and S/W content updates, field-service.
• Project manager for a sizable catalogue of E-labeling documentation including multifold translation editing of document inventory.
• Experience researching products and services, working with global SMEs, and developing instructional documentation and communications for US/EU and global community. Present focus has been on implementing Redline.
• Expertise within MS Office 365, Adobe CC Suite, Adobe FrameMaker/InDesign, BarTender S/W, GIMP editor, and SaaS platforms (Arena Solutions PLM, SAP Purchase Requisitioning, and Google Workspace).
• Competent time-management and organizational skills built through my Senior Technical Writer, Project Management, and IT Team Lead positions, as well as the collaborative efforts between global teams to meet publishing.
• Results-focused communicator dedicated to my local RTP departments, international Asensus SMEs, cross-country vendors, and during my Central American study-abroad as ESL.

Durham, North Carolina, US

Supervised and trained a service team for this upscale Hudson Valley bistro

Consulted with a major pharma client to develop nomenclature of two new pharmaceuticals going to market, through which we outlined 180+ novel drug names leading the company to trademark a select group from the proposal project

Elmwood Park, NJ, US

Revised the raw architectural layout of technical white papers for a medical orthopedics/machinery company alongside existing team of advertisers and designers to develop fresher, more appealing content to the client offering updated services

Managed full daily operations of multiple holistic pet wellness centers (Sales Administrator, vendor invoices – sales analysis – product marketing/ordering – advertising purchases – customer retention programs; Customer Relationship Manager, client contact and consultation – customer reports – advertising campaigns)

As an outside consultant, assisted with whitepapers to incorporate company-wide handling of new federal government requirements

Mahwah, NJ, US

Returned to university for the pursuit of writing and editing. The studies granted me a baccalaureate focused in literature, research, language development, college lecturing, and teaching English in Guatemala.

Armonk, New York, NY, US

Deskside support manager, oversaw trouble ticket activity for major wealth management client – 2nd Level onsite resolution for S/W and H/W issues – managed Helpdesk queue and escalations for SLA compliance – compiled ‘success/failure’ directory – IMACs – technical author for training and support manuals and documentationLed asset tracking project of.

B.A., Literature | Creative Writing | Spanish

Diploma, Computer Technical Support

Transfer, Computer And Information Sciences, General

Diploma, Yoga Teacher Training/Yoga Therapy