Aaron Rapp

Aaron Rapp Email and Phone Number

Information Technology Support Manager and Special Projects Manager @ AECOM
Orlando, FL, US
Aaron Rapp's Location
Greater Orlando, United States
About Aaron Rapp

I deliver results even in situations where success is not expected. I push the limits of my team's expectations and the business' hopes to ensure that information technology impacts never remain stale.I currently manage a team of 13 professionals and interns, handling a multi-million dollar work-program budget to ensure operational efficiency and high uptime percentages for critical IT services. My ability to collaborate with senior management and external stakeholders allows me to align technology goals with the needs of the environment, driving innovation and strategic solutions.Some of my career highlights include managing an $8 million work program budget to replace the entire backbone Intelligent Transportation System (ITS) network architecture, completing the project in under 18 months and under budget. I also developed a 5-year strategic plan for Florida DOT's District 4 TSM&O program, implementing innovative solutions like fiber-less roadside cameras and a secondary datacenter.At Florida’s Turnpike Enterprise, I led an 11-member team overseeing IT infrastructure, SharePoint, and AV systems, providing strategic guidance to executive stakeholders. I spearheaded the design of network and IT infrastructure for the $146 million Suntrax test track facility, emphasizing security and VMWARE solutions. My leadership is distinguished by strong vendor relationships, adherence to industry standards, and the delivery of strategic IT solutions driving business growth.Recognized for my thorough knowledge of the IT industry landscape and its alignment with business needs, I blend technical expertise with strong business acumen. My careful attention to detail ensures accuracy and minimizes errors across all facets of IT operations.My career has focused on leading teams and achieving impactful results. Whether managing budgets, leading teams, or implementing strategic roadmaps, my goal is to drive innovation and improve the IT environment for both enterprise users and consumers.

Aaron Rapp's Current Company Details
AECOM

Aecom

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Information Technology Support Manager and Special Projects Manager
Orlando, FL, US
Website:
aecom.com
Employees:
66678
Aaron Rapp Work Experience Details
  • Aecom
    Information Technology Support Manager And Special Projects Manager
    Aecom
    Orlando, Fl, Us
  • Aecom
    Information Technology Support Manager / Special Projects Manager
    Aecom Nov 2019 - Present
    Fort Lauderdale, Florida, United States
    • Manage a team of 10 administrators, and 3 interns, each with their own areas of expertise, to improve and maintain the state of the administrative IT infrastructure, workstation support, and network security.• Manage budget for $8 million dollar work-program schedule. Navigate State of Florida purchasing requirements and procedures while meeting the needs of the environment. • Provide IT services, in all aspects, for a 24/7 traffic operations center ensuring that availability is at… Show more • Manage a team of 10 administrators, and 3 interns, each with their own areas of expertise, to improve and maintain the state of the administrative IT infrastructure, workstation support, and network security.• Manage budget for $8 million dollar work-program schedule. Navigate State of Florida purchasing requirements and procedures while meeting the needs of the environment. • Provide IT services, in all aspects, for a 24/7 traffic operations center ensuring that availability is at the highest possible percentage. • Maintain complete and accurate run books for the purpose of incident response and quick, efficient response times.• Participate in Inspector General IT audits of the IT network environment. Take performance results and develop action plans for resolving any deficiencies. • Create budgets, timelines, and scopes for $3 million + projects including hardware replacements, application rollouts, and remediation needs.• Manage project lists, task lists, and overall workload to ensure each member of the team has a proper number of deliverables needed to complete the mission.• Designed, developed, and maintained a change control process. Ensured that changes did not impact production systems and availability percentages. • Participate in the technical discussions with team members to ensure the project is on-track and following best practices.• Interact and partner with various vendors for installations, remediation, and improvements. Vet all quotes, negotiate prices, and ensure procurement rules are followed.• Maintain a constant 24/7 team readiness and availability via on-call schedules and procedures for outages and support needs. Show less
  • Project Management Institute
    Pmi Member
    Project Management Institute Jul 2024 - Present
  • Ieee
    Ieee Member
    Ieee Jul 2024 - Present
  • Florida Department Of Transportation
    Infrastructure Solutions Manager
    Florida Department Of Transportation Jul 2015 - Nov 2019
    Orlando, Florida Area
    • Manage a team of 11 administrators, each with their own areas of expertise, to improve and maintain the state of the administrative IT infrastructure, SharePoint, and Audio/Visual. • Led the Infrastructure Team in designing the overall administrative and functional IT topology for the SunTrax Test Track facility for both Phase 1 and Phase 2. • Requests budget and oversees procurement requests for the AV, Infrastructure, and SharePoint areas. • Research and analyze the performance… Show more • Manage a team of 11 administrators, each with their own areas of expertise, to improve and maintain the state of the administrative IT infrastructure, SharePoint, and Audio/Visual. • Led the Infrastructure Team in designing the overall administrative and functional IT topology for the SunTrax Test Track facility for both Phase 1 and Phase 2. • Requests budget and oversees procurement requests for the AV, Infrastructure, and SharePoint areas. • Research and analyze the performance of every aspect of IT infrastructure, including storage usage, network performance, server status, creating baselines for future justifications for replacements and predictive failures• Create budgets, timelines, and scopes for $1 million + projects including hardware replacements, application rollouts, and remediation needs.• Manage project lists, task lists, and overall workload to ensure each member of the team has a proper number of deliverables needed to complete the mission.• Designed, developed, and maintained a change control process. Ensured that changes did not impact production systems and availability percentages. • Meet with executive customers and various departments to go over upcoming needs and projects that require IT assistance.• Provide expert advice and direction to higher management on best practices, standards, and available products offered in the industry to meet the needs of the business.• Participate in the technical discussions with team members to ensure the project is on-track and following best practices.• Interact and partner with various vendors for installations, remediation, and improvements. Vet all quotes, negotiate prices, and ensure procurement rules are followed.• Formulate 5-year plans for hardware replacements and budgets needs• Perform regular performance reviews and improvement plans, as well as training plans, to ensure human resources are at their best performance. Show less
  • Ellucian
    System Administrator
    Ellucian Aug 2014 - Jul 2015
    College Of Southern Nevada, Las Vegas
    - Manage all incoming Server Support tickets, to include AD account changes, Exchange/Unified Messaging issues, and various server application issues requiring escalated assistance- Create, configure, and prepare all new servers, through VSphere Web Client, for proper roles and features needed for web servers, DNS, Domain Controllers, and File/Print issues, Web IIS. - Manage a 85% virtual environment with over 250 servers in VSphere, including hosts, datastores, virtual… Show more - Manage all incoming Server Support tickets, to include AD account changes, Exchange/Unified Messaging issues, and various server application issues requiring escalated assistance- Create, configure, and prepare all new servers, through VSphere Web Client, for proper roles and features needed for web servers, DNS, Domain Controllers, and File/Print issues, Web IIS. - Manage a 85% virtual environment with over 250 servers in VSphere, including hosts, datastores, virtual networking, and load balancing.- Manage various applications for configuration changes and in-depth troubleshooting. Fix application and server configurations for better performance for the end user- Ensure security configurations for AD, Server, and application environments are set according to company standards- Create and delete LUN’s connected to various data stores and re-create with proper size and pool location in an EMC environment- Build Solarwinds environment from scratch, adding all 250 servers, 300 switches, and creating rules and alerts for all nodes and applications. - Perform exchange mailbox cleanups on all mailbox databases, as well as manage the entire Exchange 2010 environment.- Create, configure, and maintain application environments for Server 2003, 2008, 2012 R2, as well has environments supporting SQL failover cluster configurations- Build and configure the Solarwinds environment to allow for better performance data tracking and outage notifications.- Investigate and document all outage incidents while look for root cause to prohibit the incident from happening again. This can include logs, user info, and Solarwinds info. Show less
  • St. Joseph Health
    Data Center Technician Ii
    St. Joseph Health Mar 2014 - Aug 2014
    Las Vegas, Nevada Area
    1. Provides creative solutions to technical problems.2. Handles multiple incoming priorities effectively.3. Meets or exceeds current required Service Level Agreements for issue resolution.4. Participates in problem resolution, data entry, data tracking and issue follow-up.5. Escalates problems that can't be resolved to the appropriate teams in a timely manner.6. Completes ongoing documentation of new processes and procedures.7. Assists department… Show more 1. Provides creative solutions to technical problems.2. Handles multiple incoming priorities effectively.3. Meets or exceeds current required Service Level Agreements for issue resolution.4. Participates in problem resolution, data entry, data tracking and issue follow-up.5. Escalates problems that can't be resolved to the appropriate teams in a timely manner.6. Completes ongoing documentation of new processes and procedures.7. Assists department with identifying the impact of new version/system upgrades.8. Communicates downtimes, upgrades, and essential information to appropriate leadership.9. Keeps Supervisor or Manager apprised of workflow problems, project status and suggestions for process improvements.10. Encourages, maintains and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service at all times.Additional Responsibilities: 1. May be a resource for other technical teams or end users.2. Participate in the development of end user training materials. 3. Provides after-hours support as required.4. Other duties as requested or required. Show less
  • Prg
    System Administrator Ii
    Prg May 2011 - Mar 2014
    Las Vegas, Nv
    -Analyzing system logs and identifying potential issues with computer systems.-Introducing and integrating new technologies into existing data center environments.-Performing routine audits of systems and software.-Performing backups.-Applying operating system updates, patches, and configuration changes.-Installing and configuring new hardware and software.-Adding, removing, or updating user account information, resetting passwords, etc.-Answering technical queries… Show more -Analyzing system logs and identifying potential issues with computer systems.-Introducing and integrating new technologies into existing data center environments.-Performing routine audits of systems and software.-Performing backups.-Applying operating system updates, patches, and configuration changes.-Installing and configuring new hardware and software.-Adding, removing, or updating user account information, resetting passwords, etc.-Answering technical queries and dealing with often frustrated users.-Responsibility for security.-Responsibility for documenting the configuration of the system.-Troubleshooting any reported problems.-System performance tuning. Show less
  • Army National Guard
    Specialist - 88M Motor Transport Operator
    Army National Guard Jun 2010 - Jun 2012
    Operates all wheel vehicles and equipment over varied terrain and roadways for support of combat operations. Manages entrucking and detrucking of personnel being transported. Oversees and checks proper loading and unloading of cargo on vehicles and trailers. Secures cargo against inclement weather, pilferage, and damage. Operates vehicle component material handling equipment (MHE), as required. Employs land navigation techniques. Must be knowledgeable with the operation of radios and weapons… Show more Operates all wheel vehicles and equipment over varied terrain and roadways for support of combat operations. Manages entrucking and detrucking of personnel being transported. Oversees and checks proper loading and unloading of cargo on vehicles and trailers. Secures cargo against inclement weather, pilferage, and damage. Operates vehicle component material handling equipment (MHE), as required. Employs land navigation techniques. Must be knowledgeable with the operation of radios and weapons when they are mounted on the vehicle. Performs vehicle self-recovery and field expedients to include towing vehicles. Corrects or reports all vehicle deficiencies; supports mechanics where necessary. Prepares vehicles for movement/shipment by air, rail, or vessel.Provides guidance to subordinates in accomplishing their duties. Organizes and participates in convoys. Dispatches vehicles; verifies vehicle logbooks. Receives and fills requests from authorized persons for motor transport. Compiles time, mileage and load data. Operates the Heavy Expanded Mobility Tactical Transport (HEMETT), Heavy Equipment Transporter (HET), and Palletized Loading System (PLS) vehicles to include performing self-recovery operations. Show less
  • Iz3D Inc.
    Marketing Manager
    Iz3D Inc. Jun 2010 - Jan 2011
    Brand development, web site traffic growth, web site UI and advertising. Manage ad projects, ad creation, web analytics, R&D projects. Ensure R&D development matches marketing efforts. Monitor and review copy used for Press Releases and instructional information guides.
  • Iz3D Inc.
    Vp Of Marketing
    Iz3D Inc. Aug 2009 - May 2010
    -Developing iZ3D Inc.'s business plan and cohesive overall strategy that drives growth, profitability and market leadership. -Defining marketing and sales methods and distribution channels, including brand and product positioning in strategy, product introductions, advertising, public relations and corporate marketing communications to attain leadership in the 3D market. -Planning and directing marketing and sales departments, including sales forecasting, product and service pricing… Show more -Developing iZ3D Inc.'s business plan and cohesive overall strategy that drives growth, profitability and market leadership. -Defining marketing and sales methods and distribution channels, including brand and product positioning in strategy, product introductions, advertising, public relations and corporate marketing communications to attain leadership in the 3D market. -Planning and directing marketing and sales departments, including sales forecasting, product and service pricing, logistics, product improvement plans and organizational efficiency improvements. -Resources planning and assessing of staffing requirements, including recruiting and outsourcing and training and evaluating human resources. -Developing marketing budgets and reporting performance to budget including plan revisions to correct for below goal performance-Participate in fund raising efforts to the investment community-Developing business relationships and other activities to ascertain that Goals and Objectives are met and exceeded. Show less
  • Iz3D Inc.
    Marketing Manager
    Iz3D Inc. Aug 2006 - Aug 2009
    Brand development, web site traffic growth, web site UI and advertising. Manage ad projects, ad creation, web analytics, R&D projects. Ensure R&D development matches marketing efforts. Monitor and review copy used for Press Releases and instructional information guides.
  • Fearedgamers.Net
    Co-Owner
    Fearedgamers.Net Jan 2007 - Jan 2011
    FearedGamers.net is an online community of gamers that play a variety of different online games. Anything ranging from Counterstrike:Source, Team Fortress 2, and mods such as Multi-Theft Auto and Synergy. The community has been together for over 3 years and currently holds two sponsors. We also own a dedicated server in which we host the group's online game servers. These servers are some of the most popular servers in their respective games.
  • United States Marine Corps
    Corporal - Bandsman - Bugler
    United States Marine Corps Sep 2002 - Jul 2006
    Perform as needed duties in support of the Recruit Training program. Included, but not limited to, weekly ceremonies for The Emblem Ceremony and Recruit Graduation. Also, provide support to the Recruiting effort. Including, but not limited to, high school concert tours, service connected public ceremonies, and local San Diego public relation ceremonies. As a Bugler, provided support for active duty and retired funeral honors and ceremonies.

Aaron Rapp Skills

Marketing Strategy Management Leadership Project Management Seo Advertising Sales Web Analytics Marketing Strategy Product Development Training Marketing Communications Product Management Budgets It Management It Strategy Vendor Management Integration Microsoft Office Veterans Networking Network Security Information Technology

Aaron Rapp Education Details

Frequently Asked Questions about Aaron Rapp

What company does Aaron Rapp work for?

Aaron Rapp works for Aecom

What is Aaron Rapp's role at the current company?

Aaron Rapp's current role is Information Technology Support Manager and Special Projects Manager.

What is Aaron Rapp's email address?

Aaron Rapp's email address is aa****@****e.fl.us

What is Aaron Rapp's direct phone number?

Aaron Rapp's direct phone number is +170227*****

What schools did Aaron Rapp attend?

Aaron Rapp attended Kaplan University, College Of Southern Nevada, Sans Technology Institute, New Horizons Regional Education Centers.

What are some of Aaron Rapp's interests?

Aaron Rapp has interest in Networking, Children, Economic Empowerment, Civil Rights And Social Action, Education, Community Building, Computer Games, New Technologies, Science And Technology, Disaster And Humanitarian Relief.

What skills is Aaron Rapp known for?

Aaron Rapp has skills like Marketing, Strategy, Management, Leadership, Project Management, Seo, Advertising, Sales, Web Analytics, Marketing Strategy, Product Development, Training.

Who are Aaron Rapp's colleagues?

Aaron Rapp's colleagues are Waleed Tamer, سعاد محمد عيسى, Ayo Rebecca, Mark Breaux, Amanda Rollins, Mohammed Zeezo Mohammed Zeezo, Omar Gazah.

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