Director Of Digital, Operations (Dev + Pm)
New York, Ny, Us
Clients: Intel.com, Visa.com, Adobe, Barclays, AllstateAs member of the core management group, led the establishment of new digital practice and agency operations in Portland, Oregon for one of the world’s largest digital marketing services agencies. Responsibilities included overall client engagement, day-to-day agency services management, general staffing, vendor management, IT oversight, internal process development, North American inter-office resource management, and driving digital new business development with the Portland and San Francisco offices. Actively worked to cultivate new client relationships and advise agency teams working on client business.• Played a key role in growing revenue by over 30% year-over-year, improving EBIT margins and exceeding projections for the multi-million dollar digital services practice• Core member of agency RFP response and pitch teams that won major new business assignments including Adobe, Visa.com, Allstate Foundation and Barclays Global Investors• Led the development and documentation of a streamlined agency production process including internal procedure and client-facing engagement process