As an experienced instructional design consultant with a rich background in leading training programs and managing compliance processes, I have consistently demonstrated my ability to drive program efficiency and support organizational goals through innovative learning solutions. With over two decades at Verizon, I have honed my skills in project management, stakeholder relationship management, and e-learning, particularly excelling in creating engaging system simulations.Throughout my career, I have collaborated with cross-functional teams to deliver impactful training solutions. At Verizon, I led numerous large-scale curriculum design projects, developed training for technical support tools, and maintained strong stakeholder relationships. My efforts have resulted in significant improvements in learner satisfaction scores and overall program effectiveness.I am proficient in industry-leading tools such as Skyllful, Articulate Rise 360, and Articulate Storyline 360. My expertise extends to virtual instructor-led training (VILT), data analysis, reporting, and managing training readiness processes. Additionally, I bring creativity to my role, having developed original content and managed live broadcasts for regional events.My career journey at Verizon began in customer service and evolved through various roles, including senior trainer and instructional design consultant. This progression has equipped me with a deep understanding of customer service dynamics, training delivery, and curriculum development.In my current role, I continue to innovate and improve training programs, ensuring they meet the evolving needs of the organization and its employees. I am passionate about leveraging my skills to create learning experiences that empower individuals and drive business success.Let's connect and explore opportunities to collaborate on enhancing learning and development initiatives!