Aaron Johnstone

Aaron Johnstone Email and Phone Number

Help Desk Manager at Lighthouse IT @ Lighthouse IT
temple, texas, united states
Aaron Johnstone's Location
Temple, Texas, United States, United States
Aaron Johnstone's Contact Details
About Aaron Johnstone

An effective IT leader equipped to increase productivity, reduce risk and reduce cost within an organization by leveraging 13 years of experience designing, implementing, and maintaining hundreds of networks for small & medium businesses across Texas.

Aaron Johnstone's Current Company Details
Lighthouse IT

Lighthouse It

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Help Desk Manager at Lighthouse IT
temple, texas, united states
Website:
lighthouseit.us
Employees:
14
Aaron Johnstone Work Experience Details
  • Lighthouse It
    Director Of Operations
    Lighthouse It Mar 2017 - Present
    Temple
    - Responsible for help desk (front line, customer facing) and network operations (back-end maintenance/monitoring/automation) of the company.- Accountable for customer satisfaction on a per-ticket basis as well as overall customer engagement- Accountable for team efficiency on a cost vs. recurring revenue basis- Responsible for team development, mentoring and coaching.- Manage team performance using industry standard processes and metricsLighthouse IT is a premier IT management solution for Texas businesses looking for responsive technical expertise, professional IT management, and strategic guidance for the future. The Lighthouse team has been working together to provide IT solutions to Central Texas since 1999, and launched Lighthouse IT with the acquisition of Gold Key Technology Solutions in 2017.
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  • Mclane Intelligent Solutions
    Director Of Managed Services
    Mclane Intelligent Solutions Sep 2014 - Mar 2017
    Killeen/Temple, Texas Area
    McLane Intelligent Solutions is an IT Managed Services Provider for Small & Medium Businesses in Texas.- Lead a team of 15 on help desk (front line, customer facing) and network operations (back-end, maintenance/monitoring/automation- Accountable for customer satisfaction on a per-ticket basis as well as overall customer engagement- Achieved and maintained 97% customer satisfaction rating average over a 12-month period on a per-ticket basis- Accountable for team efficiency on a cost vs. recurring revenue basis- Responsible for team development, mentoring and coaching.- Manage team performance using industry standard processes and metrics- Develop goals for each team member and hold them accountable to performance
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  • Mclane Intelligent Solutions
    Noc/Internal It Manager
    Mclane Intelligent Solutions Jun 2013 - Sep 2014
    Killeen/Temple, Texas Area
    - Leader of the Network Operations team- Used automation to drive efficiency of the technical services team- Responsible for team development, mentoring and coaching- Developed goals for each team member and held them accountable to performance- Standardized backup monitoring and resolution processes, taking average number of concurrent backup issues from 70 down to 5 over a period of 6 months- Responsible for internal IT infrastructure, including all software and hardware used in running our business
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  • Mclane Intelligent Solutions
    Senior Network Engineer
    Mclane Intelligent Solutions Jul 2010 - Jun 2013
    Killeen/Temple, Texas Area
    The commercial division of MAT became McLane Intelligent Solutions- Tier 3 technician - escalation resource responsible for complex network and Windows system issues.- Project manager and implementation engineer on various and complex server and network migration projects.- Assisted with conversion from Kaseya to LabTech for RMM tool.- Primary technician responsible for integration of RMM tool and additional client servers/workstations upon acquisition of another IT managed services provider, Agnitek.
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  • Mclane Advanced Technologies
    Senior Network Engineer
    Mclane Advanced Technologies Sep 2004 - Jul 2010
    Killeen/Temple, Texas Area
    McLane Advanced Technologies commercial division - IT Managed Services Provider for Small & Medium Businesses in Texas.- Tier 3 technician - escalation resource responsible for complex network and Windows system issues.- Project manager and implementation engineer on various and complex server and network migration projects.- Led deployment of Kaseya remote management & monitoring (RMM) tool to take our business from a break/fix service model to managed service provider model.- Implemented VMware vSphere 4 in an HP blade server environment with attached SAN storage for a large network in Houston to begin their conversion from physical to virtual server infrastructure.
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  • Jc Technology Group
    Network Engineer
    Jc Technology Group Jan 2004 - Sep 2004
    Killeen/Temple, Texas Area
    Break/Fix and IT managed services provider (acquired by Drayton McLane, Jr. in September 2004)- Remote and onsite resolution of issues for clients in various industries (dental, medical, construction, professional services, etc.)

Aaron Johnstone Skills

Microsoft Exchange Active Directory Troubleshooting Networking Windows Server Network Administration Firewalls Security Ccna Help Desk Support Switches Computer Hardware Windows 7 Technical Support Team Building Business Process Improvement Windows Microsoft Certified Professional Storage Area Networks Cisco Routers Vmware Vsphere Leadership Domain Name System Vsphere Routing Storage Area Network Team Leadership Technical Leadership Network Engineering Information Technology It Operations Infrastructure Information Security Hyper V Storage Virtual Private Network

Aaron Johnstone Education Details

Frequently Asked Questions about Aaron Johnstone

What company does Aaron Johnstone work for?

Aaron Johnstone works for Lighthouse It

What is Aaron Johnstone's role at the current company?

Aaron Johnstone's current role is Help Desk Manager at Lighthouse IT.

What is Aaron Johnstone's email address?

Aaron Johnstone's email address is aa****@****eat.com

What is Aaron Johnstone's direct phone number?

Aaron Johnstone's direct phone number is +125471*****

What schools did Aaron Johnstone attend?

Aaron Johnstone attended Texas State Technical College, Texas A&m University.

What are some of Aaron Johnstone's interests?

Aaron Johnstone has interest in Running, Riding My Motorcycle.

What skills is Aaron Johnstone known for?

Aaron Johnstone has skills like Microsoft Exchange, Active Directory, Troubleshooting, Networking, Windows Server, Network Administration, Firewalls, Security, Ccna, Help Desk Support, Switches, Computer Hardware.

Who are Aaron Johnstone's colleagues?

Aaron Johnstone's colleagues are Adam Kolls, Brodie Cutts, Jeremy Grenell, Jenn Monaghan, Julian O'donnell, Joseph Trevino, Danrai Garcia.

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