Aaron Johnstone Email & Phone Number

Temple

- Responsible for help desk (front line, customer facing) and network operations (back-end maintenance/monitoring/automation) of the company.- Accountable for customer satisfaction on a per-ticket basis as well as overall customer engagement- Accountable for team efficiency on a cost vs. recurring revenue basis- Responsible for team development, mentoring and coaching.- Manage team performance using industry standard processes and metricsLighthouse IT is a premier IT management solution for Texas businesses looking for responsive technical expertise, professional IT management, and strategic guidance for the future. The Lighthouse team has been working together to provide IT solutions to Central Texas since 1999, and launched Lighthouse IT with the acquisition of Gold Key Technology Solutions in 2017.

Killeen/Temple, Texas Area

McLane Intelligent Solutions is an IT Managed Services Provider for Small & Medium Businesses in Texas.- Lead a team of 15 on help desk (front line, customer facing) and network operations (back-end, maintenance/monitoring/automation- Accountable for customer satisfaction on a per-ticket basis as well as overall customer engagement- Achieved and maintained 97% customer satisfaction rating average over a 12-month period on a per-ticket basis- Accountable for team efficiency on a cost vs. recurring revenue basis- Responsible for team development, mentoring and coaching.- Manage team performance using industry standard processes and metrics- Develop goals for each team member and hold them accountable to performance

Killeen/Temple, Texas Area

- Leader of the Network Operations team- Used automation to drive efficiency of the technical services team- Responsible for team development, mentoring and coaching- Developed goals for each team member and held them accountable to performance- Standardized backup monitoring and resolution processes, taking average number of concurrent backup issues from 70 down to 5 over a period of 6 months- Responsible for internal IT infrastructure, including all software and hardware used in running our business

Killeen/Temple, Texas Area

The commercial division of MAT became McLane Intelligent Solutions- Tier 3 technician - escalation resource responsible for complex network and Windows system issues.- Project manager and implementation engineer on various and complex server and network migration projects.- Assisted with conversion from Kaseya to LabTech for RMM tool.- Primary technician responsible for integration of RMM tool and additional client servers/workstations upon acquisition of another IT managed services provider, Agnitek.

Killeen/Temple, Texas Area

McLane Advanced Technologies commercial division - IT Managed Services Provider for Small & Medium Businesses in Texas.- Tier 3 technician - escalation resource responsible for complex network and Windows system issues.- Project manager and implementation engineer on various and complex server and network migration projects.- Led deployment of Kaseya remote management & monitoring (RMM) tool to take our business from a break/fix service model to managed service provider model.- Implemented VMware vSphere 4 in an HP blade server environment with attached SAN storage for a large network in Houston to begin their conversion from physical to virtual server infrastructure.

Killeen/Temple, Texas Area

Break/Fix and IT managed services provider (acquired by Drayton McLane, Jr. in September 2004)- Remote and onsite resolution of issues for clients in various industries (dental, medical, construction, professional services, etc.)

As, Computer Networking

Aerospace Engineering