At NEXA Mortgage I have control of the process start to finish and direct communication with my underwriting teams. I don’t have a huge database of inbound and outbound leads I’m required to spend my time calling. Instead my work is rewarded by referrals from those who had good experiences with me. This in return allows me to give the attention to each of my clients they deserve with one of the most important financial transactions of their lives. I have access to over 160+ lenders and a large array of loan products. I am able search for the best pricing available and loans that have less restrictions and overlays based on what the client needs. I've helped multiple families that were told NO by other lenders secure a mortgage on a home. I have taken multiple sales contracts from realtors in the middle of the transaction when other banks couldn't close AND still met the closing date. On both purchase and refinance transactions I have averaged 15 days or less to clear to close. This also gives my clients an edge on their purchase offers to be able to close quicker than the competition.We beat out retail bank offers every day. How is that possible? We acquire loans at raw wholesale rates from over 160+ investors. We don't have to pay salaries to multiple layers of sales managers, VPs, and operations teams. We don't have shareholders to create a return on investment for. We don't have retail locations to pay for and we don't need a budget for super bowl commercials. Less cost passed on to you, the borrower.If you are in the market for a mortgage please reach out to me. I take pride in guiding you in the right direction to fit your specific financing needs. Every client is different and deserves options that fit their unique scenario.To those loan officers that are looking for a company that treats you as a business partner and provides you with a platform to do right by your clients please reach out to me. I'll help you make the transition to mortgage broker.

● Originated and funded first loan for new branch location Sept '20● Recruited, trained, and coached team of 35+ loan officers● Held weekly branch sales training for 100+ loan officers● Held regional sales/encompass technology training ● Sales team funded $355,417,458 Sept '20 thru Sept '21● Personal sales $18,537,808 funded

● Obtained Missouri Loan Originator License in December 2019.● 100% Self-generated leads ● Created KC Home Buyers Facebook Group● Trained by 2 LO’s that each have 20+ years’ experience in industry● Worked for mortgage brokerage that negotiated with a variety of wholesale lenders including Home Point Financial, Caliber Home Loans, and First Community Mortgage● Gained familiarity with Calyx point and lender website portals● Great customer responses and multiple recommendations

● Top sales producer within 2 months of employment. Sold 11.5 new and preowned units in June and 13.5 in July.● Achieved highest PRU for dealership in October 2019 and held highest PRU for New Car department for 3 consecutive months prior.● Responsible for providing an excellent new BMW car buying experience● Completed all required group 1 training and BMW product knowledge training● Proficient at CDK CRM, Eleads CRM, and Automotive Mastermind● Great customer responses and CSI for car buying experience● Experience provided me with great insight to the variable side of the automotive business

● Hired by former employer executives to help form a new auto group based in Los Angeles, CA area● Responsible for staffing of service department during acquisition of new dealership● Created policies and procedures manual for the fixed-operations business of auto- group● Revamped service pricing to be competitive and transparent. Created both in store and electronic service menus. Set up x-time scheduler to mimic menus for online service appointment requests.● Increased monthly service labor gross from $88,000 to $115,000 over a 2-month period● Provided training and motivation to service consultants and implemented new compensation plans and spiffs to reward performance● Responsible for implementing and maintaining service processes at store level● Assisted with and/or handled resolution of elevated customer complaints● Reported daily/monthly sales and profitability to store level and corporate level.● Analyzed service department financial reports to provide direction on improving store performance.

● Promoted within auto group to Corporate Director position to oversee operations at 2 stores● Responsible for staffing of service departments through a buy/sell transition at both locations● Legends Location - Trained a service manager to take on previous role including warranty administration, payroll, hiring process, and leadership tactics● Tiffany Springs Location - Worked alongside and trained existing Parts Manager to assume Parts and Service Director Role● Tiffany Springs Location - Organized 12 technicians into 4 teams to promote shop efficiency, equal distribution of workflow, and communication● Responsible for implementing and maintaining service processes for both locations● Assisted with and/or handled resolution of elevated customer complaints● Reported daily/monthly sales and profitability for both locations to store level and upper management.● Analyzed service department financial reports to provide direction on improving store performance.

● Promoted within Fenton Motor Group after 4 months to direct new state of the art facility in Kansas City, Kansas that is less than 2 years old. ● Hired and trained sales Corporate/Fleet Advisor to pursue relationships with surrounding area companies. In less than a month have signed up over 10 large companies that have made commitments to send fleet and employee vehicles to us for service. Companies include Nebraska Furniture Mart, Dairy Farmers of America, Cabela’s, Bass Pro, Target, JC Penney’s, Frontier Justice, and companies from Legends Shopping Mall. ● Implemented concierge service for Corporate and Fleet Accounts and created electronic service writeup sheets with e-signatures to track and pickup vehicles for requested services. ● Hired 1 technician and provided training to increase shop efficiency● Created service maintenance menus and trained consultants on sales processes to increase maintenance sales● Trained service consultants on presentation of multipoint vehicle inspection results and bundling repairs and maintenance for higher sale closing ratios ● Implemented processes to ensure warranty policies and procedures were abided by● Adjusted employee scheduling and implemented streamline flag hour pay process for detail department to incentivize employees and control labor costs

● Managed an automotive service department team of over 20; staffed with 13 technicians and 5 advisors plus support.● Handled 1,300 - 1,400 Repair orders per month ● Hired and trained 3 new service consultants and 1 express consultant from the ground up with backgrounds in other industries. ● Hired 4 technicians and provided training to increase shop efficiency● Created service maintenance menus and trained consultants on sales processes to increase maintenance sales● Trained service consultants on presentation of multipoint vehicle inspection results and bundling repairs and maintenance for higher sale closing ratios ● Implemented processes to ensure warranty policies and procedures were abided by● Improved KPI (CSI) through setting score expectations with consultants, adjustment of pay plans/incentives, training proper presentation and request of surveys, and requiring advisor to customer follow up calls ● Increased monthly service lane parts and labor sales from to $255,252 in April 2018 to $374,047 in July 2018● Grew monthly labor gross profit from $96,568 in April 2018 to $135,257 in July 2018

What is Acromotive?Acromotive is the automotive language shorthand. It is based on a very simple concept that has been used in automotive industry for decades. Why write more when you can abbreviate? For years consultants and technicians alike have abbreviated, used acronyms, or shortened their repair order descriptions to save time. The real solution is finally here. Save time by drastically shortening your typing input and at the same time provide your customer with detailed repair information that can be understood! The Acromotive Desktop Application is compatible with all Windows PC's and integrates with all DMS platforms. As service consultants or technicians type any of the thousand+ automotive acronyms or shorthand language into the computer the program instantly expands the typed text into the corresponding word or phrase and auto-corrects common misspellings. This provides unmatched input/typing speed into repair orders and multipoint vehicle inspections freeing up time for what is truly important, customer interaction and sales presentation.

● Increased total service lane sales from 4.1 million in 2015 to 4.6 million in 2016. Current pacing for 2017 is 4.9 million as of the end of June.● Improved and consistently maintained CSI scores above zone, region, and US.● Hired and trained a service consultant that had no prior experience to become a consistent top performer within 6 months.● Implemented service BDC and trained a specialist to answer incoming calls, schedule services, follow up with internet appointment leads, and contact missed appointments.● Worked with existing service consultants to improve customer reception experience, sales techniques, and setting expectations for service visits.● Led service sales team by example and maintained highest average hours per repair order, gross profit percentage, and sales per repair order for dealership

● Maintained excellent CSI standings● Demonstrated ability to quickly adapt to new processes and procedures● Generated sales comparable to senior consultants within first few months of employment● Attended service lane sales training courses at Toyota training center in Irvine, CA● Responsible for a team of 5 technicians to disburse high volume work flow

● Maintained highest average hours per repair order, gross profit percentage, and sales per repair order for dealership● Consistent perfect survey returns generating CSI scores higher than dealership, zone, and region averages● Proficient using Reynolds & Reynolds DMS software and GM Consultant Workbench● Developed many strong customer relationships and return customers● Dealership located in Johnson County which has the highest median household income and highest per-capita income in the state of Kansas

● Maintained highest CSI scores for service department with a 3.97 rating or above for service consultant satisfaction score since employment according to GM CSI reports.● Working as part of a 3 advisor team increased total labor gross in service department from $630,083 in 2009 to $1,011,766 in 2011.● Received numerous awards for outstanding performance in honesty, work ethic, team work, and the golden rule.● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.● Handled daily heavy flow of paperwork and cooperated with the accounting department to resolve problems.● Expertise with Arkona DMS software and GM Consultant Dashboard and can quickly adapt to other platforms● Pilot Dealership for integration of DMS with consultant dashboard for multi-point inspections and maintenance menus.● Experience with wide variety of extended warranty companies● Experience handling used car inspection process and generating internal profit from used car department

● Coordinated the movement of service vehicles from their arrival to delivery● Trained and directed a team of 3 service porters● Assisted service writers with information on repair status, availability of technicians, and conflicts between promise times● Assisted service manager with daily reports of shop hours and reported information to general management● Checked in service customers for service writers when necessary● Worked as an assistant service writer on Saturday● Helped with the movement of dealership to new location● Received several awards for outstanding performance