Aaron Rochon Email & Phone Number

Chandler, Arizona, US

At NEXA Mortgage I have control of the process start to finish and direct communication with my underwriting teams. I don’t have a huge database of inbound and outbound leads I’m required to spend my time calling. Instead my work is rewarded by referrals from those who had good experiences with me. This in return allows me to give the attention to each of.

Melville, New York, US

• Originated and funded first loan for new branch location Sept '20
• Recruited, trained, and coached team of 35+ loan officers
• Held weekly branch sales training for 100+ loan officers
• Held regional sales/encompass technology training
• Sales team funded $355,417,458 Sept '20 thru Sept '21
• Personal sales $18,537,808 funded

Lee's Summit, MO, US

• Obtained Missouri Loan Originator License in December 2019.
• 100% Self-generated leads
• Created KC Home Buyers Facebook Group
• Trained by 2 LO’s that each have 20+ years’ experience in industry
• Worked for mortgage brokerage that negotiated with a variety of wholesale lenders including Home Point Financial, Caliber Home Loans, and First Community Mortgage
• Gained familiarity with Calyx point and lender website portals

US

• Top sales producer within 2 months of employment. Sold 11.5 new and preowned units in June and 13.5 in July.
• Achieved highest PRU for dealership in October 2019 and held highest PRU for New Car department for 3 consecutive months prior.
• Responsible for providing an excellent new BMW car buying experience
• Completed all required group 1 training and BMW product knowledge training
• Proficient at CDK CRM, Eleads CRM, and Automotive Mastermind
• Great customer responses and CSI for car buying experience

• Hired by former employer executives to help form a new auto group based in Los Angeles, CA area
• Responsible for staffing of service department during acquisition of new dealership
• Created policies and procedures manual for the fixed-operations business of auto- group
• Revamped service pricing to be competitive and transparent. Created both in store and electronic service menus. Set up x-time scheduler to mimic menus for online service appointment requests.
• Increased monthly service labor gross from $88,000 to $115,000 over a 2-month period
• Provided training and motivation to service consultants and implemented new compensation plans and spiffs to reward performance

• Promoted within auto group to Corporate Director position to oversee operations at 2 stores
• Responsible for staffing of service departments through a buy/sell transition at both locations
• Legends Location - Trained a service manager to take on previous role including warranty administration, payroll, hiring process, and leadership tactics
• Tiffany Springs Location - Worked alongside and trained existing Parts Manager to assume Parts and Service Director Role
• Tiffany Springs Location - Organized 12 technicians into 4 teams to promote shop efficiency, equal distribution of workflow, and communication
• Responsible for implementing and maintaining service processes for both locations

• Promoted within Fenton Motor Group after 4 months to direct new state of the art facility in Kansas City, Kansas that is less than 2 years old.
• Hired and trained sales Corporate/Fleet Advisor to pursue relationships with surrounding area companies. In less than a month have signed up over 10 large companies that have made commitments to send fleet and employee.
• Implemented concierge service for Corporate and Fleet Accounts and created electronic service writeup sheets with e-signatures to track and pickup vehicles for requested services.
• Hired 1 technician and provided training to increase shop efficiency
• Created service maintenance menus and trained consultants on sales processes to increase maintenance sales
• Trained service consultants on presentation of multipoint vehicle inspection results and bundling repairs and maintenance for higher sale closing ratios

• Managed an automotive service department team of over 20; staffed with 13 technicians and 5 advisors plus support.
• Handled 1,300 - 1,400 Repair orders per month
• Hired and trained 3 new service consultants and 1 express consultant from the ground up with backgrounds in other industries.
• Hired 4 technicians and provided training to increase shop efficiency
• Created service maintenance menus and trained consultants on sales processes to increase maintenance sales
• Trained service consultants on presentation of multipoint vehicle inspection results and bundling repairs and maintenance for higher sale closing ratios

What is Acromotive?Acromotive is the automotive language shorthand. It is based on a very simple concept that has been used in automotive industry for decades. Why write more when you can abbreviate? For years consultants and technicians alike have abbreviated, used acronyms, or shortened their repair order descriptions to save time. The real solution is.

• Increased total service lane sales from 4.1 million in 2015 to 4.6 million in 2016. Current pacing for 2017 is 4.9 million as of the end of June.
• Improved and consistently maintained CSI scores above zone, region, and US.
• Hired and trained a service consultant that had no prior experience to become a consistent top performer within 6 months.
• Implemented service BDC and trained a specialist to answer incoming calls, schedule services, follow up with internet appointment leads, and contact missed appointments.
• Worked with existing service consultants to improve customer reception experience, sales techniques, and setting expectations for service visits.
• Led service sales team by example and maintained highest average hours per repair order, gross profit percentage, and sales per repair order for dealership

US

• Maintained excellent CSI standings
• Demonstrated ability to quickly adapt to new processes and procedures
• Generated sales comparable to senior consultants within first few months of employment
• Attended service lane sales training courses at Toyota training center in Irvine, CA
• Responsible for a team of 5 technicians to disburse high volume work flow

• Maintained highest average hours per repair order, gross profit percentage, and sales per repair order for dealership
• Consistent perfect survey returns generating CSI scores higher than dealership, zone, and region averages
• Proficient using Reynolds & Reynolds DMS software and GM Consultant Workbench
• Developed many strong customer relationships and return customers
• Dealership located in Johnson County which has the highest median household income and highest per-capita income in the state of Kansas

• Maintained highest CSI scores for service department with a 3.97 rating or above for service consultant satisfaction score since employment according to GM CSI reports.
• Working as part of a 3 advisor team increased total labor gross in service department from $630,083 in 2009 to $1,011,766 in 2011.
• Received numerous awards for outstanding performance in honesty, work ethic, team work, and the golden rule.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Handled daily heavy flow of paperwork and cooperated with the accounting department to resolve problems.
• Expertise with Arkona DMS software and GM Consultant Dashboard and can quickly adapt to other platforms

• Coordinated the movement of service vehicles from their arrival to delivery
• Trained and directed a team of 3 service porters
• Assisted service writers with information on repair status, availability of technicians, and conflicts between promise times
• Assisted service manager with daily reports of shop hours and reported information to general management
• Checked in service customers for service writers when necessary
• Worked as an assistant service writer on Saturday

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business Administration And Management, General

Business Administration And Management, General

Business Administration And Management, General

Gold Medallion Honors Diploma, General Studies