Vp, Program Management And Client Partner
Calgary, Alberta, Ca
• Pitched, managed and launched global navigation and redesign of Adidas.com. Directed discovery, content audits, requirements across all sub-brands, concept, design, and CMS integration. Introduced UX toolkit to seamlessly integrate brand and shop UX.• Architected product buy-flow UI redesign across Adidas Brazil, UK, NL and Russia shop sites. Quarterly visits increased 52%.• Launched redesign of Citi ATM 2.0 user experience in North America. UI frameworks, ADA compliance, design and HTML5/.NET codebase adopted as global reference. Developed global rollout strategy as engagement lead. UX scored 90% in customer surveys.• Managed $20M+ Citi professional services across 5 lines of business: Global Strategy & Design, Mortgage, Global Consumer Marketing, ThankYou® Rewards, and International Cards. Responsible for program management performance, account strategy, ADA compliance, IT security audits, P&L, revenue, and 80-person cross-functional team. Online Banking rated #1 by Forrester.• Launched Citi Homeownership Integrated Platform. Site won 2013 Midas award for digital excellence in financial industry.• Planned, managed and launched $4M Humana.com Integrated Digital Experience (IDE) brand and platform. Consolidated 65 individual websites representing 32 lines of business into first ever fully-responsive, ADA-compliant healthcare experience.• Led Gucci.com global digital flagship store redesign for 28 countries and 8 languages. Authored Checkout UI Specification with region-specific logic. Mentored 20+ staff based in London, Toronto and Calgary on best practices, strategy, and launch readiness.• Initiated, developed and rolled out global agency process model, guidelines, documentation and project planning tools for agency. Launched employee portal, iterative best practices repository and new employee training program on discipline craft foundations.