Aaron Waggoner Email & Phone Number

Oklahoma City, Oklahoma Area

On-Site Services Associate, Oklahoma City, OKSupported Inventory Management solutions for customers across the state of Oklahoma. Managed Non Route-Based Activities including new customer implementation, machine installation and maintenance, and installation improvements.• Utilize purchasing data to adjust customer on-hand inventory in an ongoing effort to reduce customer costs and representative on-site team.• Manage multiple, competing projects across all avenues in the region with an eye for maximum RTI.

Oklahoma City, Oklahoma Area

Partnered with IT to manage full range of HR services, employee lifecycle process, enterprise on-boarding, orientation, access management, and off-boarding for 40K+ employee organization. Oversaw database, transactional, and HR compliance for mergers, divestitures, and acquisitions.• Developed call center analytics to evaluate and reduce calls to Employee Help Line, implementing process improvements that increased efficiency across organization and decreased number of calls.• Implemented and managed database for workforce planning, selection, processing, and compliance, saving over $100M through acquisitions, divestitures, and reductions.• Revitalized on-boarding tools, increasing hiring manager satisfaction 25%.

Oklahoma City, Oklahoma Area

Implemented programs supporting organization’s transition to self-service culture. Served as department’s liaison to IT, developing cross-functional solutions for employee lifecycle issues.• Led projects to reduce time-to-provision for new hires, decreasing time 80%.• Saved $12M annually in facilitation costs by implementing self-paced orientation program.• Increased successful orientation completion 27%, developing and enhancing program for all enterprise employees.

Oklahoma City, Oklahoma Area

Provided HR Generalist support for 18K employees, proactively consulting with all levels of staff and developing best-practice strategies. Managed orientation, benefits, investigations, compliance, ethics, and appeals. Conducted management training for staff. Assisted with hiring of 40+ center employees per month.• Developed workforce analytics and implemented recommendations, reducing attrition 20%.• Revitalized communication initiatives and materials, increasing benefit take rate among center employees 18%.

Ft. Worth, Tx

Managed HR data and provided hiring support for 2 contact centers (15K – 20K employees each). Assisted employees with benefits and payroll questions. Delivered new hire orientation and handled compliance requirements. Trained employees and management on benefits, compliance, and HR processes, and taught technical classes.• Reduced new hire on-boarding time 50% by transitioning from obsolete manual hiring process to data-driven automated system. • Handled employee requests and questions regarding benefits, payroll, and policies, providing knowledgeable solutions and excellent customer service.