Mr. Saks is the Product and Technical Manager at Hanwha Techwin America. His primary responsibilities include managing the development of training and certification programs for various user groups. He also authors various technical documents, white papers, sales materials, and other collaterals. As new products are developed, he provides extensive testing and benchmarking to ensure high-quality products are released.

Develop comprehensive training programs to for internal and external sales teams and customers on Samsung Security products and solutions. Training programs focus on the most compelling attributes as well as differentiators of Samsung Techwin security systems to increase sales and product knowledge. Coordinate training calendar and equipment for internal staff, manufacturer representatives, distributors, and dealers through in-person, webinar, and online training activities. Provide one-on-one technical training with internal staff and be a technical reference for support issues.Create training materials to focus on vertical solutions and developing relationships with partners.

Develop and maintain curriculum for online and classroom training programs for Panasonic Security, network camera, and other products categories and solutions. Coordinate, schedule, prepare logistics and follow-up for end-user, dealer, rep, internal staff, and distributor training programs to support the sales plan. Lead training sessions at trade shows to introduce new products, and assist with show booth setup, tear down, and other activities. Lead product and solution sales demonstrations to end user customers, dealers, A&E firms, and distributors.Supplement engineering and sales staff with technical input to assist large project opportunities and troubleshoot issues. Serve as a point of contact to research, document, and solve issues with products or customer configurations. Provide feedback and solutions to factory engineering for future product enhancement or new product development. Provide training to technical support and other internal staff for ongoing activities in addition to new product rollout. Support system implementation with on-site product installation and training activities. Speak at various trade shows, industry functions, and other events in person or online on topics of interest to the industry and Panasonic products and technologies to further sales activities.

# Provide accurate and courteous 800 hotline technical support to client’s Dealers, Reps and Customers for client’s CCTV security, video, computer, networking and vision systems products.# Develop and maintain an expert knowledge of the specifications, programming, connection, setup and applications of client’s products. Demonstrate working knowledge of the operations as outlined in the operations manuals to customers to enhance the customer experience.# Maintain telephone log , Escalate or resolve customer complaints for customer problem resolution.# Troubleshoot customer problems. Recommend resolution strategy or service alternative in conjunction with customer first principals.# Document product problems and work with engineering to resolve open issues. Attend product training as required to keep current with new products and technologies# Connect and test equipment in Lab to learn the product features, setup and programming to achieve customer satisfaction.

Provide phone, e-mail and live support to over 150 NOAA users in various field offices of the NESDIS Branch. Troubleshoot hardware, printer, and software issues in Microsoft Windows 95, 98, ME, NT, 2000, XP, and Novell Netware 5 operating systems. Developed documentation of policies, procedures, and software operation for daily use and migration use. Preformed one-on-one training for Netscape Communicator, Office Suites and other software packages.Configured and maintained enterprise level Anti-Virus policy management server. Brought solutions to think “out-of-the-box” for Inter/Intranet database & Web collaboration, streaming audio and document management systems. Actively developed and maintained ColdFusion, ASP, and PHP based websites for various ongoing projects. Developed Annual Management Contracts Database website for budget tracking. Integrated web-based mapping for NESDIS In Your State site. Develop user training guides for software installation and use.

Provide phone, e-mail and live support to over 150 NOAA users in various field offices of the NESDIS Branch. Troubleshoot hardware, printer, and software issues in Microsoft Windows 95, 98, ME, NT, 2000, XP, and Novell Netware 5 operating systems. Developed documentation of policies, procedures, and software operation for daily use and migration use. Preformed one-on-one training for Netscape Communicator, Office Suites and other software packages.Configured and maintained enterprise level Anti-Virus policy management server. Brought solutions to think “out-of-the-box” for Inter/Intranet database & Web collaboration, streaming audio and document management systems. Actively developed and maintained ColdFusion, ASP, and PHP based websites for various ongoing projects. Developed Annual Management Contracts Database website for budget tracking. Integrated web-based mapping for NESDIS In Your State site. Develop user training guides for software installation and use.

Preformed various tasks associated with producing deliverable maps, data sets, web sites, etc. for various clients, including VaDOT, FEMA, FBOP, & Army Corps. Work mostly done in the ArcView and Arc/Info environments on a Windows NT platform. Also maintained and organized large volumes of data from various sources. Also preformed tasks integrating web services, imaging, cd duplication, etc. for projects as needed, and performing routine archival and security operations on our data collection.