Aaron Sanders Email & Phone Number

Pleasant Hill, California, United States

• Process multi-vendor orders from sales and the subscription renewal team
• Process 3D Printer hardware and consumable orders with third-party vendors, provide followup and tracking information to the customer
• Act as an information resource for sales and other departments regarding products and processes, and as a point of contact for customer inquiries
• Data reconciliation and provide reporting for management
• Send order confirmation emails to customers
• Keep current on all price, policy, promotion changes as it impacts order accuracy

San Francisco, CA

• Provide daily oversight and delegation of critical tasks, including returns processing, problemtracking and logging, courier claims, as well as delegating standard operational tasks
• Resolving escalated or high-touch customer concerns with thorough and satisfactory solutions
• Coach representatives in proper processes and procedures to ensure service delivery exceeds customer performance standards. Provide CSR work performance feedback to highlight successes and set goals going forward
• High level planning and implementation of processes to improve operational efficiency
• Monitor and meet daily and monthly standards for Service Level Agreements (SLA), Amazon storehealth, Better Business Bureau rating and other call metrics.

Concord, CA

• Managed daily operational tasks and responsibilities to provide a consistently high quality experience for every customer
• Created and implemented action plans to improve the overall operation
• Administered exceptional customer service, and ensured my associates provide the same level ofsatisfaction, which was recognized by consistently stellar ratings
• Fostered positive vendor relations
• Engaged associates in exciting corporate events and fundraising opportunities within the community
• Quickly developed proficiency in the SMART computer system

Indianapolis, Indiana Area

• Responsible for ensuring aircraft gates are clear and prepared for inbound and outbound flights
• Correctly weighing and safely transporting freight containers to the aircraft.
• Accurately complete federal documentation for flights
• Extra responsibilities and training when needed, such as load captain qualifications, GroundSupport Equipment training, and ensuring delivery of incorrectly routed packages As loadcaptain, responsibilities include.

Filing member information, data entry, general office duties

Education record

Courses in Microsoft Project and Preparing Video Content for the Web.

Education record