Aaron Schuett

Aaron Schuett Email and Phone Number

Vice President of Customer Success @ ClaimDeck
Austin, TX, US
Aaron Schuett's Location
Austin, Texas Metropolitan Area, United States
About Aaron Schuett

As a seasoned leader in education development, delivery, technical operations, and program management, I am passionate about creating innovative solutions that drive growth and enhance experiences. With over a 19 years of experience at BeyondTrust and the University of Wisconsin-Whitewater's College of Business and Economics, I have consistently delivered results that exceed expectations. At BeyondTrust, I designed a successful training subscription model that achieved $2M in annual recurring revenue (ARR) and a net promoter score (NPS) of 83 within 18 months. I led a global team of 43 professionals, focusing on technical customer and partner enablement while achieving NPS scores of +66 for instructor-led training and +73 for employee satisfaction.My strategic vision led to the development of a modern multi-modal training strategy. I accelerated partner certifications to over 2,500 and enhanced learner experiences through a comprehensive LMS re-platforming and integration initiative. I believe in fostering a culture of continuous improvement, leveraging team feedback to implement meaningful changes and maintain an annual voluntary turnover rate below 5%.In previous roles, I expanded our training footprint globally, standardized instructor-led materials across five product offerings, and integrated training frameworks for product acquisitions. My expertise extends to developing integration solutions for LMS platforms, enhancing customer support capabilities, and managing technology for academic institutions.I empower teams, partners, and customers through strategic initiatives that drive success and engagement.If you catch me outside of work, I'm an adventurous traveler from Singapore and Thailand to France and Jordan, I love exploring a new culture. Competencies: Strategic leadership, program management, employee engagement, systems integrations, global expansion, training standardization, process optimization, technology management, continuous improvement.I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at aaron@schuetts.us. I also like meeting new people over a cup of coffee and a chat!

Aaron Schuett's Current Company Details
ClaimDeck

Claimdeck

View
Vice President of Customer Success
Austin, TX, US
Website:
claim-deck.com
Employees:
16
Aaron Schuett Work Experience Details
  • Claimdeck
    Vice President Of Customer Success
    Claimdeck
    Austin, Tx, Us
  • Beyondtrust
    Vice President Education
    Beyondtrust Oct 2022 - Nov 2024
    Direct a global team of 43 across delivery, operations, development, and program management for education and enablement encompassing customer, partner, and employee technical education. Oversee customer training, sales, and partner enablement programs, including technology infrastructure. Achieve high Net Promoter Scores (NPS) with +66 for instructor-led training, +83 for subscription services, and +73 for employee NPS.
  • Beyondtrust
    Director, Education Services
    Beyondtrust Jul 2021 - Sep 2022
    Manage global instructor-led training and technical operations teams. Ensure consistency in courseware for products with SaaS and self-hosted options. Implement a training subscription model to enhance annual recurring revenue and customer engagement. Develop a standardized training evaluation survey based on the Kirkpatrick model. Oversee technology stack enhancements, including Learning Management System implementation and integration with key business systems.Collaborate with cross-functional teams to ensure a unified vision and consistent messaging.
  • Beyondtrust
    Senior Manager, Btu Education
    Beyondtrust Jan 2019 - Jun 2021
    Austin, Texas Area
    Expanded global training operations by establishing and integrating instructor teams in the UK, Germany, and Singapore to supported strategic international growth. Led effort to standardize instructor-led training materials, achieving consistency across 5 product offerings and 3 corporate acquisitions. Created a comprehensive course delivery rubric to ensure high-quality training experiences, taking into account feedback from customers, product management, and support teams to identify and implement course improvements.
  • Beyondtrust
    Senior Instructor
    Beyondtrust Aug 2015 - Dec 2018
    Austin, Texas Area
    Designed comprehensive training curricula and practical labs, addressing 4 security products, to elevate customer knowledge and product proficiency. Delivered instructor-led training content to virtual and global on-site audiences for multiple products. Established training standards to maintain high-quality content and delivery consistency across all course offerings and instruction teams. Developed and implemented an integration between LMS, CRM, and Lab environments to streamline training delivery and enhance hands-on lab experiences.
  • Beyondtrust
    Customer Support Engineer
    Beyondtrust Oct 2013 - Jul 2015
    Ridgeland, Ms
  • University Of Wisconsin - Whitewater
    Technology Coordinator
    University Of Wisconsin - Whitewater Jan 2007 - Oct 2013
    Whitewater, Wi
    Supervised cross-functional teams, including hiring and evaluating student technical support and media studio employees. Managed the technology lifecycle and budget for College of Business and Economics, ensuring effective technology integration for academic functions across a global virtual campus. Coordinated the technology spending plan for a major academic facility including development of custom circuitry and software for classroom recording solutions.
  • University Of Wisconsin - Whitewater
    Lead Support Technologist
    University Of Wisconsin - Whitewater Jan 2005 - Dec 2006
    Whitewater, Wi
    Delivered personalized training and support for staff on various technology platforms, improving user competency and resource utilization. Oversaw the acquisition and implementation of classroom and office hardware to enhance educational delivery and administrative efficiency. Developed a prototype for a video encoding and distribution tool, facilitating lecture capture and distribution for Online MBA program.

Aaron Schuett Skills

Troubleshooting Os X Microsoft Office Computer Hardware Servers Databases Programming System Administration Integration Leadership Windows 7 Software Installation Digital Signage Training It Management Technical Support Management Av Systems Project Management Mac Os X Digital Video Video Powerpoint Program Management Data Analysis Cisco Technologies

Aaron Schuett Education Details

Frequently Asked Questions about Aaron Schuett

What company does Aaron Schuett work for?

Aaron Schuett works for Claimdeck

What is Aaron Schuett's role at the current company?

Aaron Schuett's current role is Vice President of Customer Success.

What is Aaron Schuett's email address?

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What is Aaron Schuett's direct phone number?

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What schools did Aaron Schuett attend?

Aaron Schuett attended University Of Wisconsin-Whitewater.

What are some of Aaron Schuett's interests?

Aaron Schuett has interest in International Culture, Educational Technology, Travel, Multimedia Technology.

What skills is Aaron Schuett known for?

Aaron Schuett has skills like Troubleshooting, Os X, Microsoft Office, Computer Hardware, Servers, Databases, Programming, System Administration, Integration, Leadership, Windows 7, Software Installation.

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