In addition to implementation engagements of Imperva's RASP product (formerly Prevoty), as a consultant at Imperva I:• Provide implementation services for a variety of Imperva products across our Web Application Security profile• Deliver Instructor Led Training courses• Improve existing tools (internal and external)• Automate our deployment processes and containerize some of those processes to improve efficiency

My day to day tasks at Imperva under the AAP product include a healthy amount of assisting clients in installing, tuning, and ongoing support/troubleshooting of our RASP product line. This entails deep-dives in to various J2EE compliant services, a deep understanding of CI/CD processes, knowledge of various SIEM applications, etc. I also deliver various software security trainings to clients and internal resources.In addition to external support roles, I play internal support roles in the form of automating our demo and test environment in AWS, ensuring our teams are complying to processes and procedures introduced to help manage costs.

Manage client relationships for HPE's Fortify OnDemand product (security vulnerability and penetration testing.) Research False Positive findings, as well as provide high level of technical support in helping clients understand vulnerability scan results and remediation steps.

Manage a variety of dedicated and cloud servers primarily running RHEL/CentOS in a Tier 2 support role, working with various Small/Medium Business and Enterprise clientsServe as an escalation point to other adminsResponsible for preparation, quality check, and coordinating various departments to perform various maintenances, including re-kick, SAN/Local RAID expansion and replacement, hardware upgrades, etc.Ensuring aggressive SLA is met for monitoring events including but not limited to: Complete outage, service outage, hardware alerts, URL alerts, etc.Participated in hiring workflow by performing technical evaluations on candidatesReceived Successful or Outstanding ratings on bi-annual performance reviews

Obtained primary responsibility (Subject Matter Expert) of a major Windows based product line in hosted environmentResponsible for optimizing and creating policies around application installation, management, and troubleshooting.Assisted in establishing a virtualized datacenter to service Pacific Rim based clients as well as migrating Pacific Rim clients currently hosted in a US datacenterContinue to work with product development and senior leadership on further optimizing hosted products and reducing total costResponsible for managing a Windows environment of approximately 70 web servers, 20 database servers, and 10 Citrix NetScaler load balancersWorked with and assisted multiple internal teams to gather evidence for multiple industry-specific security audits (SOC, PCI)Working with another admin, assumed responsibility of production environment for linux-based SaaS offering utilizing Redhat, CentOS, and Solaris operating systems as well as the Versant Object-Oriented Database

Presented with the Circle of Excellence Award for going above and beyond to ensure customer satisfaction (4th Quarter 2010)Ensured customer satisfaction by providing front-line support for NetCommunity CMS via phone and emailReceived many positive responses on case surveys and MVP nominationsEstablished and maintained a professional and courteous call environment while establishing client trust with various Non-Profit OrganizationsEffectively and successfully managed time in a demanding call center environmentConsistently met or exceeded target NSAT scores and other call-center goalsEntrusted and trained to provide classes and trainings to co-workers

Ensured customer satisfaction by providing front-line support for NetCommunity CMSReceived many positive responses on case surveys and MVP nominationsEstablished and maintained a professional and courteous call environment while establishing client trust with various Non-Profit OrganizationsEffectively and successfully managed time in a demanding call center environmentProvided after-hours support for down/critical tickets

Ensured customer satisfaction by ensuring quick and efficient response to trouble notifications.Proposed advanced solutions for networking requirements including VPN solutions, Point to Point and Point to Multi Point WirelessManaged a team of technicians to ensure efficiency and the use of best practicesCoordinated co-operative testing and trouble resolution with local ILEC technicians and managers

Performed routine connects and disconnects for DSL and 2.4 Ghz wireless customersEnsured customer satisfaction by resolving common connectivity issuesCommunicated with higher levels of support staff to resolve advanced connectivity issuesPerformed field and in-house repairs of PC and Apple computer systems

Provided Level 1 support to DSL, Dialup, Email, and 2.4 Ghz Wireless customers via phone and emailPerformed repairs on PC and Apple computer systems

Provided excellent customer service by cross-training in most departments including Restaurant, Photo, Cashier, Stock, Sports, etc.Entrusted to work by myself in various departments