Customer Experience - Support Team Lead
Current
Aug 2021 - Present
AeroLeads people directory · profile
Aaron Sims Email & Phone Number
CX - Support Team Leader at HotDoc
at
HotDoc
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
CX - Support Team Leader at HotDoc
Location
Nerang, Queensland, Australia
Company size
Who is Aaron Sims? Overview
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Quick answer
Aaron Sims is listed as CX - Support Team Leader at HotDoc at HotDoc, a company with 102 employees, based in Nerang, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Aaron Sims.
Aaron Sims previously worked as Customer Experience - Support Team Lead at Hotdoc and Client Liaison Team Lead at Abn Group. Aaron Sims studied at Gosford Christian School.
Company email context
Email format at HotDoc
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HotDoc
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Profile bio
About Aaron Sims
A dedicated, innovative and analytical professional with 6-7 years Telecommunications experience. Adept in performing Problem and Business Analysis to Identify Problems, Build Solutions and Implement Improvement Initiatives. Proven ability to take on new assignments and follow experienced working in Agile work environments with continuously evolving processes to completion. Demonstrated subject matter expertise in operations. Management experience with the focus to mentor and help fulfill team members full potential, whilst delivering on high quality delivery targets. My skills involve analytical data interpretation and insight, stakeholder engagement, critical thinking, leadership, process improvement and Management. Experience with service management/Reporting tools such as salesforce, JIra, B2B systems and telco troubleshooting systems.
Current workplace
Aaron Sims's current company
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Hotdoc
15 roles
Aaron Sims work experience
A career timeline built from the work history available for this profile.
Client Liaison Team Lead
Apr 2021 - Jul 2021
Problem Manager
Problem Manager – Business Operations Support Management, NBN CoMy role was critical to the success of the Business Operations Centre front and back of house functions. The role provided functional and technical support across the lifecycle of a completed order and service incident, proactively analysing trends, identifying root cause to continuously.
Nov 2019 - Nov 2020
Problem Manager
Nbn
I was responsible for the end-to-end Connections Problem Management process. Supporting the Connection teams, Maximizing the End User experience in the connection process. Currently working as part of a wider team to ensure effective collaboration with the Connections teams from nbn and our Managed service partners. Managing problem tickets throughout the.
Jan 2019 - Nov 2019
Operations Lead
I was responsible for providing technical expertise, coordination of the activation activities within the team, for all technologies, whilst ensuring that we are delivering an excellent customer experience across several metrics. My role is also responsible for performing Quality audits for our Complex Case and R2T teams. Provide reporting and insights.
Oct 2017 - Jan 2019
Senior Network Engineer
Senior HFC Network Engineer – Hyper Care – Customer Connections24/06 – 16/07 Manila International Business Trip (Stellar) PANVIVA Project.
Jun 2017 - Sep 2017
Network Engineer
HFC Network Engineer – Activations 13/05 – 17/06 Manila International Business Trip (Stellar).13/02 – 28/03 Manila International Business Trip (Stellar).
Sep 2016 - Jun 2017
Senior Advanced Technical Agent
2IC/ LEVEL 2- Advanced Technical Solutions Agent - Broadband, Home Phone and Tv Products
Jul 2016 - Sep 2016
Advanced Technical Support
Advanced Technical Solutions Agent - Broadband, Home Phone and Tv Products
Apr 2015 - Jul 2016
Oct 2014 - Apr 2015
Jan 2014 - Oct 2014
Collections Associate
May 2013 - Nov 2013
Payroll Officer
Oct 2012 - Apr 2013
Administrative Officer
May 2012 - Oct 2012
Law Clerk
Culwulla Chambers
Nov 2007 - Oct 2011
Team & coworkers
Colleagues at HotDoc
Other employees you can reach at hotdoc.com.au. View company contacts for 102 employees →
JC
Josh Collins
Colleague at HotdocGreater Melbourne Area, Australia
View →
JL
Jaime Lamb
Colleague at HotdocMelbourne, Victoria, Australia, Australia
View →
JS
Jessica S.
Colleague at HotdocChintin, Victoria, Australia, Australia
View →
LC
Leanne Carroll
Colleague at HotdocBrisbane, Queensland, Australia, Australia
View →
SH
Serena Harvey
Colleague at HotdocTaylors Hill, Victoria, Australia, Australia
View →
MR
Maribell Reyes
Colleague at HotdocMelbourne, Victoria, Australia, Australia
View →
KK
Kasun Kanangama
Colleague at HotdocMelbourne, Victoria, Australia, Australia
View →
RB
Ralph Berstein
Colleague at HotdocBayswater, Western Australia, Australia, Australia
View →
EU
Ellis Undefined
Colleague at HotdocPerth, Western Australia, Australia, Australia
View →
JC
John Carbello
Colleague at HotdocNorth Melbourne, Victoria, Australia, Australia
View →
Josh Collins
Colleague at HotdocGreater Melbourne Area, Australia
View →
JL
Jaime Lamb
Colleague at HotdocMelbourne, Victoria, Australia, Australia
View →
JS
Jessica S.
Colleague at HotdocChintin, Victoria, Australia, Australia
View →
LC
Leanne Carroll
Colleague at HotdocBrisbane, Queensland, Australia, Australia
View →
SH
Serena Harvey
Colleague at HotdocTaylors Hill, Victoria, Australia, Australia
View →
MR
Maribell Reyes
Colleague at HotdocMelbourne, Victoria, Australia, Australia
View →
KK
Kasun Kanangama
Colleague at HotdocMelbourne, Victoria, Australia, Australia
View →
RB
Ralph Berstein
Colleague at HotdocBayswater, Western Australia, Australia, Australia
View →
EU
Ellis Undefined
Colleague at HotdocPerth, Western Australia, Australia, Australia
View →
JC
John Carbello
Colleague at HotdocNorth Melbourne, Victoria, Australia, Australia
View →
1 education record
Aaron Sims education
-
Gosford Christian School
FAQ
Frequently asked questions about Aaron Sims
Quick answers generated from the profile data available on this page.
What company does Aaron Sims work for?
Aaron Sims works for HotDoc.
What is Aaron Sims's role at HotDoc?
Aaron Sims is listed as CX - Support Team Leader at HotDoc at HotDoc.
Where is Aaron Sims based?
Aaron Sims is based in Nerang, Queensland, Australia while working with HotDoc.
What companies has Aaron Sims worked for?
Aaron Sims has worked for Hotdoc, Abn Group, Nbn™ Australia, Nbn, and Foxtel.
Who are Aaron Sims's colleagues at HotDoc?
Aaron Sims's colleagues at HotDoc include Josh Collins, Jaime Lamb, Jessica S., Leanne Carroll, and Serena Harvey.
How can I contact Aaron Sims?
You can use AeroLeads to view verified contact signals for Aaron Sims at HotDoc, including work email, phone, and LinkedIn data when available.
What schools did Aaron Sims attend?
Aaron Sims studied at Gosford Christian School.
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