(Formerly the Intellectual Property and Sciences division of Thomson Reuters)

PSIA Certified Alpine Level 1 and PSIA Certified Children's Specialist 1

• Communicated with technologists regarding specifications and implementation, and with project owners regarding business goals and mission objectives.• Converted requirements into prototypes and subsequently into fully functioning web user interfaces in support of the client's enterprise applications and S1 next generation core products.• Mocked up new applications/screens for approval by product management and for use by developers in implementing new features.• Continually looked for ways to improve the usability of the UI, ease of configuration and customization and cross product-line reuse of resources (images, css, etc.).• Designed and built initial proof of concept UI demo for NAO as well as multiple sales demo versions which were used as sales demos resulting in multiple sales to date• Extended functionality and expanded behaviors of S1 core applications by utilizing dynamic javascript libraries such as jQuery, Yahoo User Interface, and extJS.• Led redesign initiative for New Account Opening to incorporate Web 2.0 look and feel and to more closely match branding Personal Banking application.• Presented S1's two new product releases, New Account Opening and Vault, and participated as a peer reviewer during World Usability Day ‘09.• Achieved 85% ‘accessibility’ rating on layout of New Account Opening application, scored from external third party audit.

Tasked with design and layout of UI components and web pages for business support portal of HP.com• Collaborated with different business unit team members to document use cases.• Diagramed high level workflows and constructed wireframes and detailed storyboards to illustrate product design ideas and requirements.• Built static and dynamic prototypes with XHTML, CSS and Javascript to demonstrate user interactions and product behavior.

Responsible for all facets of information presentation, visual design and usability details for enterprise scale application.• Successfully introduced new design initiative, which incorporated a modernized look and feel of the desktop client with a matching design implementation for a new browser based client tool.• Performed usability audit and standards inspection to determine user obstacles and to ensure design requirements adhered to Microsoft’s UI design best practices.• Established color scheme, created Windows XP styled icons and implemented branding strategy for both established desktop client and new web based client.• Conceptualized, prototyped and implemented new web based View Building tool for novice users.• Constructed wireframes and storyboards for a dynamic digital dashboard and scorecard utility based upon needs assessment and product requirements.

Provided presentation layer and usability services to various companies as a contractor through SoftPlex. AFA Design: Prototype and design consultant• Analyzed original user interfaces and proposed new design ideas and alternatives.• Prototyped paper mock-ups to effectively communicate and validate new design ideas.Verizon: Primary Usability Engineer responsible for usability testing of newly designed paper bill• Designed and organized usability test scenarios to compare old and new bills and to determine customers’ preference and approval.• Conducted testing sessions in four major U.S. cities with 80 people resulting in an 80% approval rating of the new bill.• Compiled all results and drafted usability requirements specification for presentation to billing, marketing and IT departments.

Managed the UI creation & user testing for a new version of the product. • Conducted site visits with customers to perform contextual inquiries & to establish user profiles & use cases.• Studied menu hierarchy, created workflow diagrams & researched users’ perceptions of taxonomy for the purpose of defining a more accurate navigation structure.• Directed brainstorming sessions to create initial look of new UI. Sketched paper mock-ups based upon collected data, design sessions & product requirements.• Prototyped functional models then organized & moderated multiple focus groups to review prototypes.• Worked with development teams to outline test requirements. Scripted scenario & scheduled participants. Administered test, UI walkthrough & feedback interview.• Documented test results, drafted requirements & presented report with recommendations to development teams & Product Management.• Created a user profile database for storage & quick retrieval of vital user information.

Retained as an independent design contractor helping non-profit organizations, retail businesses & corporate entities to establish a web presence & provided additional support in public relations, marketing & graphic design.• Initiated contact with potential clients & worked one-on-one to determine needs & requirements, evaluate options & outline strategy to effectively build companies existence on the Internet.• Conceptualized, designed, built & maintained user-friendly web interfaces that allowed for ease of navigation & enhanced users’ visit & productivity, all tailored to specific demographics & client needs.• Implemented interactive pages & controls in order to facilitate contact databases, product sales & customer communications.• 70-75% increase in visibility & usage for sites due to aggressive marketing & growth strategies.• 35-50% gain in sales & a reported increase in usage due to optimization of websites based upon analyzed user statistics & sales reports.