Aaron Southard Email & Phone Number

Remote

Boise, Idaho Area

Directed a global team in providing services and software to IP departments and law firms. Provide comprehensive training and direction to internal teams to ensure understanding of software products and solutions, ensuring high levels of customer satisfaction through effective sales, inquiry response, and problem solving. Develop and implement on-going strategies to drive future growth. Key Accomplishments:• Cultivated a successful team that grew customer base by 320% within three years, with a 95% satisfaction rating. • Developed and deployed software training for customers, internationally. • Conducted on-site visits to provide consulting, training, and presenting product and service portfolio to customers.

Boise, Idaho Area

Spearheaded human resources programs for the Client Operations Center, managing recruiting, hiring, on-boarding, training and development across the US and in Europe. Liaised with cross-functional teams to drive achievement of overarching objectives and KPIs. Key Accomplishments:• Developed courses in Advanced MS Excel, as well as management and leadership training.• Established a reporting system to provide transparency on work in progress and backlog to maintain customer support, enhancing efficiency and satisfaction. • Implemented a learning management system that eliminated cycle time for a trained client service manager by 50%.

Boise, Idaho Area

Founded and led operations for a consulting practice serving a diverse client base. Accountable for P&L performance, strategic planning & execution, business development, project coordination, client relations, online training programs, keynote addresses. Developed and trained client staff. Developed and deployed recruiting efforts, performed training needs assessments and provided tools for measurements.

Boise, Idaho Area