• Travelled to multiple new sites to assist with a smooth transfer to company systems after acquisition. Migrated workstations to the company domain and installed remote management software and antivirus.• Implemented a new Linux system to run multiple Docker containers. The new containers run numerous internal services. Additionally, configured an Nginx reverse proxy to ensure security.• Managed, monitored, and maintained network, server, and desktop infrastructure across 11 remote sites and local corporate headquarters. Maintained software with PDQ Deploy. Updated Dell OpenManage instance. Set up Dell Tech Direct and migrated all Dell end-user systems.

• Supported multiple domain ground system utilized by several Space Force missions. Responsible for installation and operation of RHEL and Windows Servers, RHEL and Windows workstations, Active Directory, Group Policy, DNS, Mission Unique Software (MUS), VMware vSphere, ESXi hosts, VMware Horizon, Amergint, Neptune, and Commvault. Work with multiple mission partners. Resolve system outages and anomalies.• System administrator lead for vSphere upgrade project. Multiple environments from vSphere 6.5 and 6.7 to 7.0. This required updating the individual vCenter servers, ESXi hosts, VMware tools, and hardware on all virtual machines. Additionally, VMware Horizon was updated. Utilized Commvault for backup and restore to mitigate risk to an operational system.• Primary system administrator for two authority to operate (ATO) inspections. Experienced in Windows and RHEL patching implementation, including testing, applying security technical implementation guides (STIGs), and using STIG viewer and Security Content Automation Protocol (SCAP) to validate system compliance.• Lead system administrator for deployment of TrueNAS hardware and storage. Migrated Commvault backup storage from the previous Hitachi SAN solution. Increased speed of backup and recovery while improving reliability of storage.• Developed and implemented customized system solutions for diverse government customer needs, resulting in increased efficiency, productivity, and customer satisfaction.

• Direct supervisor of three airmen. Responsible for job control of eight airman office. Oversaw circuit actions/technical control functions. Government Purchase Card holder, experience with government purchasing procedures. Coordinated meetings with multiple organizations. Maintained vendor relations.• Directed an eight-person team to restore a major facility alarm outage. Identified failed equipment and coordinated with a government contractor for replacement. Restored alarm services to nine buildings, saving the base 214 man-hours daily.• COMSEC custodian and CA/CRL account holder. Responsible for over 130 cryptographic devices. Performed monthly account maintenance, provided timely re-keying, and maintained physical inventory. Worked closely with the base COMSEC office to ensure program health.• Restored $22M emergency airfield fuels system outage. Led a 3-person team to install fiber paths. Enhanced flying capabilities with additional fueling sources.

• Managed multi-vendor, multi-enclave Cannon AFB network infrastructure for over 10K users. Migrated 200 HP switches to Cisco, maintained Cisco Call Manager and Unity, managed 103 cryptographic links (NSA type 1 General Dynamics TACLANE KG-175D, KG-175F, KG-175G, and ViaSat KG-255X), and utilized SolarWinds Orion for network monitoring.• Cannon network infrastructure project lead. Led multiple base-wide initiatives. Generated taskers for involved parties and completed all assigned taskers promptly. Ensured readiness for a successful execution of plans.• Primary Defense Information Systems Agency (DISA) node site coordinator. Monitored and maintained 117 Department of Defense (DoD) communications circuits. Processed over 500 authorized service interruptions (ASI’s) annually. Submitted alternate route requests, ensuring minimal downtime to airborne intelligence surveillance and reconnaissance (AISR) missions. Maintained Visio diagrams for all circuits.• Guided Cannon Air Force Base (AFB) transition from legacy Cisco Multiservice Provisioning Platform (MSPP) to Sycamore Optical Digital Cross-Connect (ODXC). Coordinated establishment of multiple 10Gbps commercial trunks with vendors. Submitted 49 telecommunications service requests (TSRs) and coordinated outages to transition circuits to new equipment without impacting base or deployed missions.

• Created two electronic trackers streamlining Joint Task Force HQ account creations and trouble tickets, tracking over 600 account requests.• Authored standard operating procedure, ensuring proper configuration and imaging of workstations for three domains. Critical to $850k Joint Operation Center construction. One hundred twenty-five systems were imaged in less than one week.• Led Marine MV-22 Tactical Operation Center standup. Reconstructed two networks, reimaged 14 workstations, created 32 user accounts and emails, and created 13 organization emails.

• Provided first-line troubleshooting for client systems, including desktops, laptops, tablets, and mobile phones. Documented all client interactions and ensured their understanding of issues and repairs.• Educated clients on using their devices and basic computer skills in clear terms and demonstrations they could understand.

• Maintained local and remote client desktops and laptops across five enterprise locations. Ensured network, domain controller, file server, and RDP server reliability. Experienced with active directory, group policy, DHCP, Microsoft Exchange, Microsoft 365, Kaspersky, and McAfee endpoint security.• Enhanced organizational capabilities to support multiple projects. Assisted in installing a new domain controller, file server, and RDP server. • Transitioned from Microsoft Exchange to Microsoft 365 email services. Established a DCHP scope and removed company-wide static IP assignments. Migrated data backups from tape to a cloud backup service.• Supported a $150k Point of Sale (POS) system upgrade.• Aided in $50k VoIP rollout. Replaced POTS phones enterprise-wide with a Digium VoIP solution. Trained over 200 employees on the new system.