Aaron Stewart Email & Phone Number

Irving, Texas

Irving, Texas

Dallas, Texas

Responsibilities included managing a team of 20 analysts who performed all tasks associated with switching/set-up, billing, issue resolution, and error management for contracted industrial customers. In addition, I managed the EDI billing team responsible for billing both contracted and regulated customers. Assess Sarbanes-Oxley compliance-testing results and provide sign-off for upper management's review. Also prepare monthly or other reports for management.subject matter expert for IDR and index billing issues such as swing and interval/index calculations. Document and gather systems requirements for projects involving SPL's Cordaptix billing system. I also prepare Capgemini Energy's business response to project requests, ROMs, and other proposals in our Business Process Outsourcing (BPO) environment.

Irving And Dallas, Texas

Managed processes and expecations on behalf of both our client (Enron) and service delivery team (CSC). In addition to resolution of escalated issues involving invoicing and customer care, I serve as point of contact between CSC and Enron for commercial power processes, set-up issues, and the relationships related to invoicing and customer care.Provided billing and customer care support for Enron's California electricity customers. Interface with Account Management at Enron, California Utilities, and CSC in order to provide these services.Serve as escalation point for issues derived in CSC's Customer Service Center or power billing groups. Conduct cross-functional meetings to establish processes and improve service to Enron and the end-use customer.Manage client (Enron) interaction associated with ongoing projects affecting Enron's electricity customers and the billing, customer service systems used to support this customer base.

Served as representative for Customer Care (customer service, collections and remittance) on company's Change Control Board. Worked with all levels of CSC staff to document and develop processes and procedures for new market implementations or in response to Requests For Information (in response to potential CSC clients). Developed processes necessary to successfully implement PGEES customers (gas and power) to CSC for billing and support. Documented requirements of these customers (billing systems and other service aspects) in order to implement ongoing support. Conducted training program for all Customer Care employees on systems and processes during this transition period.Represented CSC Service Delivery, specifically Customer Care, on joint project with Enron to select customer information and billing system; this systems evaluation involved identification of requirements, vendor selection, and gap analysis.Provided business user responses to Requests for Information from potential CSC Energy Services clients. Offered solutions based on current practice or projected capabilities and on the services requested.

Responsibilities included service as Strategic Account Representative for several of Enron's largest natural gas accounts, managed coordination of third party contract work related to telemetering in Chicago gas market, and represented Customer Care as Subject Matter Expert during New Market implementations (PECO, California). During this time I also reviewed resumes and conducted interviews for potential new employees. I performed business analysis as needed.Served as Customer Care point of contact for new initiatives including vendor contact for third party acquisition and literature fulfillment companies.Developed requirements, performed business unit design and testing for Customer Acquisition database. Provided training to Customer Service on use and processes associated with the applicationSet up and served as Team Lead/Supervisor for the Call Center Team responsible for supporting the first fully deregulated electricity market (in California). Received Enron Energy Services' "Chairman's Award for Excellence" in 1998 for work involved with the California deregulating market. Also served on Chairman's Award selection committee and steering committee for Enron's annual United Way drive.COMPUTER AND SYSTEM PROFICIENCYMicrosoft NT : Word Excel certified PowerPoint Lotus Notes Hewlett Packard: HP9000 GASS Quality CenterOther: Siebel Oracle/SPL's CC&B Lucent/CentreVue SAP IS-U; DEVELOPMENT COURSES AND SEMINARSBusiness Related: Catalyst, CSC's best practice methodolgyKaset's Achieving Extraordinary Customer Relations Project EstimationTechnical WritingLeadership Related: Gold of the Desert Kings (planning for success) Project ManagementLeading Through Transformation- Bridge Resolution Group (Dr. Tony Picchioni)

Coordinated home health services for patients, took created schedules, performed customer service activities, answered customer inquiries.

customer service representative for Banana Republic at Gap Inc. Direct- use of Kona software to receive and respond to, perform customer service functions via email.

call center customer service rep, took calls for catalog based orders of merchandise for home delivery or store pick-up.