Top tier mobile notary services to fit YOUR needs!

Responsible for developing, planning, and delivering training and orientation programs to new hires and updates or changes to tenured staff. Implementing and executing ongoing training to ensure strong associate knowledge and excellent customer experience. Lead multiple functions including: process compliance with State and Federal Regulations, productivity and quality to ensure overall brand experience and reputation credibility are achieved. Responsible for process opportunity reviews and implementing necessary revisions. Provided support to struggling associates and develop action plans when necessary.• Built complete portfolio of new hire training, refresher training (for both in-person and virtual environments ), and procedural guidelines for a new division Advocacy department and facilitated the sessions with class sizes ranging from 2-75 associates• Created a Department of Justice Bankruptcy Solicitation Quick Reference Guide (job aids) and procedural addendums identifying how our procedures and customers were affected by the DOJ regulatory settlement• Created the full curriculum for both internal and external customer advocates by partnering with our internal branch management partners, internal homeowner assistance partners, and our external Homeownership Preservation Foundation partners to create a streamlined plan for our homeowners to obtain assistance.

Responsible for assisting the merchant clients with their wide variety of banking needs. Took a lead role in ensuring the consumer tellers had the tools and training they needed to succeed. Maintained branch cash and ATM inventories. Ensured compliance with Federal and bank instituted regulations. Acted as liaison between management and the teller staff. Assisted new hire training and the implementation of new sales programs.