Aaron Stinson Email & Phone Number

Tampa/St. Petersburg, Florida Area

Responsible for the oversight of the core flow of order movement through various boundary partner teams in completing a successful end –to-end enterprise customer installation

Tampa/St. Petersburg, Florida Area

Responsible for Capital budget over $50M for outside plant engineering covering Florida, Georgia, Tennessee, Mississippi, Alabama, South Carolina, and North Carolina.

Tampa/St. Petersburg, Florida Area

Responsible for $60M direct expense budget for end to end customer experience with the FiOS video/data/voice products leading a team of over 650 management and skilled technician on provisioning and maintenance activities.

Tampa/St. Petersburg, Florida Area

Responsible for $60M direct expense budget for end to end customer experience with the FiOS video/data/voice products leading a team of over 650 management and skilled technician on provisioning and maintenance activities.

Tampa/St. Petersburg, Florida Area

Selected in first wave of Verizon Lean Six Sigma Black Belt program as a leading in process transformation delivering value to customers, employees, and shareholders by implementing process improvements that will drive a more effective, efficient, and agile organization• Trained in DMAIC process employing Lean and Six sigma methodologies eliminating waste using customer focused, data driven metrics to target performance of 3.4 defects per million opportunities.• Delivered 4 projects through Realization within 9 months producing over $16M in cost reduction through reduced repeat calls and customer cancels.

Tampa/St. Petersburg, Florida Area

Direct the activity of 140 employees comprised of quality trainers, supervisors and associated involved in technical end user support for FiOS and Core wireline services across the Verizon footprint.• Responsible for end to end inbound customer technical support for voice, video and broadband services delivering over 80% resolution of technical issues on first contact.• Optimized call routing through successfully migrating to IPACD and improved call routing and skilling of agents to improve customer first time resolution.• Oversaw team that partnered with Union and workforce development to prepare agents to become part of first integrated technical support team.

Thousand Oaks, California

Provided operations support for West Coast Region on FiOS product for over 2000+ field technicians, 80+ field managers delivering methods, procedures and training for consistent product launch execution and customer experience. Progressed through several roles of increasing scope throughout career.• Created operational web tools designed to streamline customer experience and deliver simplistic approach using technology for service technicians to deliver timely response and feedback from customers. • Defined operational models cross functionally with finance, operations, and sales teams to coordinate force to load modeling and ramp for new video product roll out.• Held many roles including, technician, local manager, field engineer, Area manager prior to role spanning over 12 years

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

High School Diploma