Aaron Stracher Email and Phone Number
burlington, ontario, canada
Aaron Stracher's Location
Vaughan, Ontario, Canada, Canada
Aaron Stracher's Contact Details
Aaron Stracher work email
- Valid
- Valid
- Valid
- Valid
Aaron Stracher personal email
n/a
Aaron Stracher phone numbers
About Aaron Stracher
A dedicated IT Professional highly effective at troubleshooting and resolving software and hardware issues for laptop and desktop computers. An analytical thinker and fast learner with a keen attention for detail committed to consistently providing outstanding service. Possesses excellent interpersonal skills and is equally effective working alone or as a member of a team. Seeking roles offering the opportunity for long term professional growth and development.Specialties: CompTIA A+ CompTIA Network+MCSA: Windows 7 Desktop Support and AdministrationMCTS: Windows 7 ConfigurationTroubleshootingSystem ImagingWindows Deployment Services (WDS)Windows Migrations from XP up To Windows 10Windows Server 2008 R2 Active Directory Configuration
Aaron Stracher's Current Company Details
Terrapure Environmental
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IT Customer Service Analyst
burlington, ontario, canada
- Website:
- terrapureenv.com
- Employees:
- 495
Aaron Stracher Work Experience Details
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It Customer Service AnalystTerrapure Environmental Mar 2023 - PresentBurlington, Ontario, Canada
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It Client Services AnalystTerrapure Environmental Dec 2020 - Nov 2022Burlington, Ontario, CanadaProvided phone, email and remote/on-site software and hardware support (2nd level) for Terrapure users across Canada.Responsibilities include but are not limited to:• Imaging Laptops using SCCM• Preparing and setting up computer and iPhone/iPad setup and support • Setting up and configuring hardware and software on company equipment• Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Windows 7 & 10• Troubleshooting issues with Cisco VPN• Troubleshooting Outlook (2010, 2016) and Outlook related issues• Accessing AD to resolve account issues (password resets, unlocking accounts)• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution• Documenting all problems and solutions in the Ticketing System (Cherwell)• Resolving virus and malware issues• Backup and restore data, operating systems, files, documents and drivers• Creating how-to and knowledge base articles
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Site ServicesAllergan Jul 2017 - Oct 2020Markham, OnProvided phone, email and remote/on-site software and hardware support (1st, 2nd level) for 400+ Allergan Canada users.Responsibilities included but were not limited to:• Imaging Laptops using SCCM• Preparing and setting up computer and mobile devices• Conducting hand-on training for all new hires to ensure their working knowledge of Allergan’s standard applications, computers, and mobile devices and ensure they understand Allergan (IS) Policy• Setting up and configuring hardware and software on company equipment• Participated in laptop refresh project to upgrade 250+ users from Lenovo T470s, T480s laptops to T490s laptops• Test and prepare roll-out instructions, execute deployment of new computers, mobile devices, printers, projectors and new Operating Systems or Technologies• Consistently responding to and closing between 30 and 40 support cases per week.• Responsible for maintaining iPhone/iPad Inventory and ensuring records were up to date in Service Now• iPhone/iPad setup and support • Mobile device management using MobileIron • Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Windows 7 & 10• Troubleshooting Outlook (2010, 2016) and Outlook related issues• Accessing AD to resolve account issues (password resets, unlocking accounts)• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution• Participate with Local IS team to develop/customize I.T training material, how-to instructions for end users• Liaise with computer suppliers, phone company, mobility service providers and NetX cable company• Resolving virus and malware issues• Backup and restore data, operating systems, files, documents and drivers• Creating how-to and knowledge base articles -
L2 Technical AnalystVertex Solutions Corporation Sep 2014 - Nov 2016Woodbridge, OnProvided support to over 20 different clients via phone, email or remote support as required.Responsibilities included but were not limited to:• Consistently responding to and closing between 30 and 40 support cases per week.• Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Office 365, Windows XP, Vista, 7/8/8.1 & Windows 10.• Troubleshooting issues with Citrix and Cisco VPN.• Troubleshooting Outlook (2007, 2010, 2013, 2016) and Outlook related issues.• Accessing AD to resolve account issues (password resets, unlocking accounts).• Creating new user accounts and disabling accounts as necessary.• Creating and maintaining articles in the knowledge base (IT Glue)• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting.• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.• Support of specialized applications (Amicus, PC Law, Time Matters)• Documenting all problems and solutions in the Ticketing System (Auto Task).• Resolving virus and malware issues.• Setting up and configuring hardware and software on company equipment.• Restored data, operating systems, files, documents and drivers. -
Service Desk AnalystCompugen Jan 2013 - Jun 2014Richmond Hill, OntarioProvided Service Desk support to over 30 different clients via phone, email, remote support or desk side as required.Responsibilities included but were not limited to:• Taking approximately 25 calls and responding to approximately 15 emails daily.• Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Windows XP, Vista, 7 & Windows 8/8.1.• Troubleshooting issues with Citrix and Cisco VPN.• Troubleshooting Outlook (2007, 2010, 2013) and Outlook related issues.• Accessing AD to resolve account issues (password resets, unlocking accounts).• Applying network analysis tools (ipconfig, ping, tracert, etc.) to diagnose network issues.• Performing initial problem analysis and triage problems to other appropriate staff when necessary.• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting.• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.• Documenting all problems and solutions in the Service Desk Tracking System (Service Desk Plus, Remedy).• Resolving virus and malware issues.• Setting up and configuring hardware and software on company equipment.• Restored data, operating systems, files, documents and drivers. -
Network Technical Associate / Network Engineering StudentTrios College Jan 2012 - Jan 2013Scarborough, OnProvided technical assistance to the students and instructors of the campus while completing a diploma program in network engineering.Responsibilities included but were not limited to:• Setting up equipment in the classrooms.• Performing equipment moves as required.• Installing software and operating systems on company computers.• Reimaging computers using WDS. -
Vibration AnalystVibtech Analysis Ltd. Jan 2003 - Apr 2011Eight+ years working on-site planning and performing complicated and diversified vibration analysis on various types of rotating equipment (compressors, cooling towers, boiler pumps, etc.) at numerous Industrial, Commercial and Institutional facilities throughout the GTA, Southern and Western Ontario. Responsibilities included but were not limited to:• Expert knowledge of in-situ balancing and the application of vibration analysis to identifying machine faults.• Identifying a mechanical fault in a 450HP refrigeration compressor motor allowing the customer to replace the motor without a catastrophic failure or unplanned downtime resulting in a cost savings to customer of $20,000+.• Assisting a customer in identifying the cause and balancing a dust collector fan down from 10.00 mils to 0.10 mil increasing the life cycle of the fan bearings while reducing downtime at a cost savings of ~$1000+ per month.• Solving other technical problems pertaining to customers’ equipment and providing technical advice, guidance and consultation services to customers.• Maintaining databases and supplying vibration analysis services to over 130 customers.
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Cost EngineerAdecco Technical At Ge Power Systems Mar 2001 - Mar 2002Provided cost engineering support to the Gas Fluids team to meet material productivity goal of $11M for 2001. Responsibilities included but were not limited to:• Working with the engineering, sourcing, and finance departments to coordinate and audit over 120 cost-reduction ideas• Reviewing engineering specifications for the Gas Fluids segment of power generation projects and updating the cost in ABACUS (pricing system)• Researching and analyzing the potential scope of cost-reduction ideas
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Mechanical Engineer Co-OpPlug Power Sep 1999 - Sep 2000Assisted other engineers with the development and testing of fuel processors and fuel cell systems. Responsibilities included but were not limited to:• Running fuel processors through transients then collecting and analyzing the output data• Troubleshooting the fuel processors as problems occurred• Procuring parts and making system modifications to increase system performance -
Mechanical Engineer Co-OpHusky Injection Molding Systems May 1999 - Sep 1999Worked with a team of engineers to develop and produce injection-molding machinery.Responsibilities included but were not limited to:• Producing CAD drawings and making revisions to drawings• Performing minor stress calculations • Working on the shop floor to help build the machines -
Automotive Repair TechnicianMidas Auto Service Experts Jun 1993 - May 1999Worked with a team of repair technicians to diagnose and repair customer vehicles. Specific responsibilities included:• Talking with customers and road testing vehicles to diagnose problems• Preparing written estimates and making the necessary repairs• Performing New York State safety inspections as needed
Aaron Stracher Skills
Troubleshooting
Active Directory
Windows 7
Windows Server
Technical Support
Networking
Network Administration
Windows
Microsoft Technologies
Microsoft Exchange
System Administration
Servers
Operating Systems
Problem Solving
Analysis
Dhcp
Comptia
Help Desk Support
Computer Hardware
Lan Wan
Microsoft Certified Professional
Hyper V
Computer Repair
Vpn
Dns
Group Policy
Blackberry Enterprise Server
Comptia A+
Virtualization
Cisco Technologies
System Deployment
Engineering
Preventive Maintenance
Wds
Computer Maintenance
Comptia Network+
2008 R2
Switches
Firewalls
Ccna
Routers
Wan
Windows Desktop Administration
System Migration
Remote User Support
Remote Troubleshooting
Backup And Restore
Citrix Xendesktop
Printers
Aaron Stracher Education Details
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Trios College Business Technology HealthcareFinal Overall Grade Of 99 -
Mechanical Engineering -
Engineering Science -
Automotive Technicial Service
Frequently Asked Questions about Aaron Stracher
What company does Aaron Stracher work for?
Aaron Stracher works for Terrapure Environmental
What is Aaron Stracher's role at the current company?
Aaron Stracher's current role is IT Customer Service Analyst.
What is Aaron Stracher's email address?
Aaron Stracher's email address is as****@****ers.com
What is Aaron Stracher's direct phone number?
Aaron Stracher's direct phone number is +164764*****
What schools did Aaron Stracher attend?
Aaron Stracher attended Trios College Business Technology Healthcare, Rensselaer Polytechnic Institute, Hudson Valley Community College, Hudson Valley Community College.
What are some of Aaron Stracher's interests?
Aaron Stracher has interest in Bowling League, Children, Bonsai, Civil Rights And Social Action, Environment, Education, Billiards And Car Audio, Fishing, Science And Technology, Golf.
What skills is Aaron Stracher known for?
Aaron Stracher has skills like Troubleshooting, Active Directory, Windows 7, Windows Server, Technical Support, Networking, Network Administration, Windows, Microsoft Technologies, Microsoft Exchange, System Administration, Servers.
Who are Aaron Stracher's colleagues?
Aaron Stracher's colleagues are Cheryce Fisher, Dave Gibson, Tyler Johnstone, Mihaela Rosca, William Pardy, Ian Macaulay, Marc-Olvier Landry.
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