Aaron Stracher Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

Provided phone, email and remote/on-site software and hardware support (2nd level) for Terrapure users across Canada.Responsibilities include but are not limited to:• Imaging Laptops using SCCM• Preparing and setting up computer and iPhone/iPad setup and support • Setting up and configuring hardware and software on company equipment• Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Windows 7 & 10• Troubleshooting issues with Cisco VPN• Troubleshooting Outlook (2010, 2016) and Outlook related issues• Accessing AD to resolve account issues (password resets, unlocking accounts)• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution• Documenting all problems and solutions in the Ticketing System (Cherwell)• Resolving virus and malware issues• Backup and restore data, operating systems, files, documents and drivers• Creating how-to and knowledge base articles

Markham, On

Provided phone, email and remote/on-site software and hardware support (1st, 2nd level) for 400+ Allergan Canada users.Responsibilities included but were not limited to:• Imaging Laptops using SCCM• Preparing and setting up computer and mobile devices• Conducting hand-on training for all new hires to ensure their working knowledge of Allergan’s standard applications, computers, and mobile devices and ensure they understand Allergan (IS) Policy• Setting up and configuring hardware and software on company equipment• Participated in laptop refresh project to upgrade 250+ users from Lenovo T470s, T480s laptops to T490s laptops• Test and prepare roll-out instructions, execute deployment of new computers, mobile devices, printers, projectors and new Operating Systems or Technologies• Consistently responding to and closing between 30 and 40 support cases per week.• Responsible for maintaining iPhone/iPad Inventory and ensuring records were up to date in Service Now• iPhone/iPad setup and support • Mobile device management using MobileIron • Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Windows 7 & 10• Troubleshooting Outlook (2010, 2016) and Outlook related issues• Accessing AD to resolve account issues (password resets, unlocking accounts)• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution• Participate with Local IS team to develop/customize I.T training material, how-to instructions for end users• Liaise with computer suppliers, phone company, mobility service providers and NetX cable company• Resolving virus and malware issues• Backup and restore data, operating systems, files, documents and drivers• Creating how-to and knowledge base articles

Woodbridge, On

Provided support to over 20 different clients via phone, email or remote support as required.Responsibilities included but were not limited to:• Consistently responding to and closing between 30 and 40 support cases per week.• Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Office 365, Windows XP, Vista, 7/8/8.1 & Windows 10.• Troubleshooting issues with Citrix and Cisco VPN.• Troubleshooting Outlook (2007, 2010, 2013, 2016) and Outlook related issues.• Accessing AD to resolve account issues (password resets, unlocking accounts).• Creating new user accounts and disabling accounts as necessary.• Creating and maintaining articles in the knowledge base (IT Glue)• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting.• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.• Support of specialized applications (Amicus, PC Law, Time Matters)• Documenting all problems and solutions in the Ticketing System (Auto Task).• Resolving virus and malware issues.• Setting up and configuring hardware and software on company equipment.• Restored data, operating systems, files, documents and drivers.

Richmond Hill, Ontario

Provided Service Desk support to over 30 different clients via phone, email, remote support or desk side as required.Responsibilities included but were not limited to:• Taking approximately 25 calls and responding to approximately 15 emails daily.• Troubleshooting Microsoft products and Operating Systems including Microsoft Office Suite, Windows XP, Vista, 7 & Windows 8/8.1.• Troubleshooting issues with Citrix and Cisco VPN.• Troubleshooting Outlook (2007, 2010, 2013) and Outlook related issues.• Accessing AD to resolve account issues (password resets, unlocking accounts).• Applying network analysis tools (ipconfig, ping, tracert, etc.) to diagnose network issues.• Performing initial problem analysis and triage problems to other appropriate staff when necessary.• Applying diagnostic utilities (msconfig, resource monitor, etc.) to aid in troubleshooting.• Accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.• Documenting all problems and solutions in the Service Desk Tracking System (Service Desk Plus, Remedy).• Resolving virus and malware issues.• Setting up and configuring hardware and software on company equipment.• Restored data, operating systems, files, documents and drivers.

Scarborough, On

Provided technical assistance to the students and instructors of the campus while completing a diploma program in network engineering.Responsibilities included but were not limited to:• Setting up equipment in the classrooms.• Performing equipment moves as required.• Installing software and operating systems on company computers.• Reimaging computers using WDS.

Eight+ years working on-site planning and performing complicated and diversified vibration analysis on various types of rotating equipment (compressors, cooling towers, boiler pumps, etc.) at numerous Industrial, Commercial and Institutional facilities throughout the GTA, Southern and Western Ontario. Responsibilities included but were not limited to:• Expert knowledge of in-situ balancing and the application of vibration analysis to identifying machine faults.• Identifying a mechanical fault in a 450HP refrigeration compressor motor allowing the customer to replace the motor without a catastrophic failure or unplanned downtime resulting in a cost savings to customer of $20,000+.• Assisting a customer in identifying the cause and balancing a dust collector fan down from 10.00 mils to 0.10 mil increasing the life cycle of the fan bearings while reducing downtime at a cost savings of ~$1000+ per month.• Solving other technical problems pertaining to customers’ equipment and providing technical advice, guidance and consultation services to customers.• Maintaining databases and supplying vibration analysis services to over 130 customers.

Provided cost engineering support to the Gas Fluids team to meet material productivity goal of $11M for 2001. Responsibilities included but were not limited to:• Working with the engineering, sourcing, and finance departments to coordinate and audit over 120 cost-reduction ideas• Reviewing engineering specifications for the Gas Fluids segment of power generation projects and updating the cost in ABACUS (pricing system)• Researching and analyzing the potential scope of cost-reduction ideas

Assisted other engineers with the development and testing of fuel processors and fuel cell systems. Responsibilities included but were not limited to:• Running fuel processors through transients then collecting and analyzing the output data• Troubleshooting the fuel processors as problems occurred• Procuring parts and making system modifications to increase system performance

Worked with a team of engineers to develop and produce injection-molding machinery.Responsibilities included but were not limited to:• Producing CAD drawings and making revisions to drawings• Performing minor stress calculations • Working on the shop floor to help build the machines

Worked with a team of repair technicians to diagnose and repair customer vehicles. Specific responsibilities included:• Talking with customers and road testing vehicles to diagnose problems• Preparing written estimates and making the necessary repairs• Performing New York State safety inspections as needed

Network Engineer (+ Internship), Network Engineering, Final Overall Grade Of 99

Activities and Societies: Network Technical Associate CompTIA A+ CompTIA Network+ CompTIA Linux+ Server Administration Microsoft Windows.

Bachelors, Mechanical Engineering

Rensselaer Alumni Scholarship

Associate, Engineering Science

Activities and Societies: Phi Theta Kappa Graduated with Honors in Engineering Science Phi Theta Kappa Scholarship for Outstanding.

Associate, Automotive Technicial Service

Maintained Deans List for Two Semesters and Presidents List for One Semester