Aaron Strutz, Mba, Phr Email & Phone Number

United States

Responsibilities· As Leave Administrator, oversaw and operated the Leaves, ADA, Worker’s Compensation, and Wellness Program departments for The Oregon Clinic. · Headed the Wellness Program Summer event, including creating the physical challenge, purchasing/distributing prizes and providing communications as the point of contact for all employees during the event.· Identified and corrected years long errors in the FMLA and timecard exception tracking/reporting systems resulting in more accurate and timelier data for employees and managers.· Revamped the Wellness Program in my second year by creating and implementing a yearlong Wellness Program plan structured around monthly themes, materials, and communications. · Served as the SME and point of contact for Leaves, ADA, and Worker’s Compensation at The Oregon Clinic for over 1200 employees.· Experience in successfully writing and speaking with employees/managers, in person, through email, and over the phone, about difficult and often confidential employee relations subject matter.

Celebration, Fl

Responsibilities · Case manager for ESPN, Marvel Entertainment, and BAMTech while also supporting ABC, Lucasfilm, Walt Disney Studios, Disney Consumer Products, Corporate Disney and The Disney Store as needed.· Worked closely with Employee Relations groups to shape enforcement of Disney leaves policy for their respective companies, often balancing different practices between segments. · Successfully provided individualized case management to over 100 open employee cases at a time.· Remain adaptable through changing work streams and working additional hours to support business operational needs.Projects/Accomplishments· Subject matter expert for the project team that guided the workflow transition from the Health Management System (HMS) to ServiceNow, including the creation of training material, and identifying/resolving future problems based on current practices. · Trained Disney Leave Administration team on new case management system. Received Spotlight Merit Award in Aug 2017 for my work with the transition and training from the legacy workflow to new case management system.

Celebration, Fl

Responsibilities· Assist Cast Members and Leaders across all of Disney’s Parks and Resorts segments to ensure company policy and federal laws are being followed when an employee is on a Leave of Absence.· Deep understanding of FMLA and Leaves policies for both Union and Non-Union Roles. · As part of the training team, identify and make recommendations on training gaps; provide input to the on-going training plan. · Successfully provide conflict resolution to Cast Member situations as the first point of contact; removing the need for escalation.Projects/Accomplishments· Responsible for the creation of the training log that ensures accurate tracking of all employee training in the Leave Administration department.· Participated in a gap analysis survey to determine level of Walt Disney World Parks and Resorts Cast Member knowledge of new online HR services program.

Orlando, Fl

Responsibilities· Solved Guest concerns with My Disney Experience® including Ticket Linking, Reservation Claims, Disney’s Fastpass+ Selections, MagicBand Customization, Password Resets, and Family Sharing. · Exhibited strong written and verbal communication skills by effectively assisting Guests through Live Chat, email and over the phone. Projects/Accomplishments· Selected by Leaders to research and write the initial draft of the Standard Operating Guidelines for the eCommerce community; affecting over 300,000 guests per year. · Led the IHD & Academy Cast Integration project, aimed to provide Academy Agents with the information to correctly handle calls about MyMagic+ and MyDisneyExperience.com.· Coached colleagues in sales performance after demonstrating my ability to convert online web based live chats into sales when assisting multiple Guests at the same time.

Orlando, Fl

Responsibilities· Demonstrated strong partnering and problem resolution skills, with the ability to interface and maintain positive relationships with leaders, internal/external departments, and Guests.· Multi-tasked during Guest interactions by using multiple programs to accurately book the Guest’s room.· Assisted Guests in booking and planning all facets of their vacations, including suggesting resorts, dining, and Theme Parks, as well as troubleshooting their My Disney Experience® accounts.· Resolved Guest conflicts by using solutions-based problem solving to present Guests with alternative booking options, removing the need to escalate the call to a supervisor. Projects/Accomplishments· Directly impacted efficiency levels by suggesting change to team meeting times; team meetings were modified, increasing phone coverage by 15%.

Portland, Or

Responsibilities· Communicated with a diverse group of people; asking strategic questions to obtain needed information to drive business.· Actively increased the number of prospective clients for my business on a daily basis with minimal supervision.· Kept and maintained a high volume of prospective client’s confidential information.· Implemented a client acquisition strategy resulting in an increase for other Financial Advisors and a personal increase over 100%.

Eugene, Oregon Area

Responsibilities· Assisted Director of Finance and Business Manager with accounting, budget and HR projects.· Analyzed different areas of business to ensure PCI Compliance.· Prepared Personnel Cost Budget spreadsheets, and entered budget data in QuickBooks.· Updated and edited the Willamette Family Personnel Policy Manual.· Researched and processed the company wide Salary Survey, comparing industry standard wages against all the departments of Willamette Family.· Conducted the PP&E Inventory Audit for the entire company.

Orlando, Fl

Responsibilities· Provided public safety informational speeches to 100s of Guests every hour.· Directed Walt Disney World® Resort Guest vehicle traffic and engaged Guests to prevent Safety concerns.· Adhered to company policies and procedures, while operating company-owned tram vehicles.

Master'S, Business Administration

Bachelors Of Art, Business Administration: Marketing Concentration