• Managed both VMware vSphere and VMware Horizon environments• Setup vulnerability scanning using Wazuh and Nessus• Managed Active Directory and Exchange Environment• Managed Cisco ASA firewalls, Catalyst switches and Meraki WAPs• Managed vendors for IT procurement and support as needed• Managed both iOS and Android mobile devices

• Managed all infrastructure in North America (United States, Canada, and Mexico)• Consolidated physical servers into a VMware environment increasing efficiency• Implemented a FreePBX phone system reducing costs by $30K annually• Improved data availability by deploying Veeam Availability Suite for backup and replication• Initiated Veeam Endpoint to backup critical business data on laptops• Supervised helpdesk operations and trained staff as needed• Developed and maintained a disaster recovery and business continuity plan

• Deployed hardware on-site to meet and exceed clients’ needs • Resolved users’ technical issues quickly and thoroughly to minimize disruptions• Improved customer support process to increase customer satisfaction

• Headed technical support for two locations and handled all incoming requests• Supported Stone Edge Order Manager and e-commerce websites• Migrated Stone Edge Order Manager’s backend from Access to Microsoft SQL Server• Migrated Windows Server 2003 to Windows Server 2008