Aaron Ford Email & Phone Number

Muncie, IN, US

Cincinnati, Ohio, United States

Muncie, Indiana, United States

Muncie, Indiana, United States

• Facilitate weekly team meetings and one-on-one's with Technical Analysts and Technical Business Analysts to effectively lead the teams.
• Lead / participate in all in-house client data mapping sessions and oversee and support client go live migrations.
• Future-proof data migration efforts for new and existing systems by performing routine review against prior migrations.
• Drive, document, and reinforce implementation processes supported by cross-team communications to ensure proper education and training, consistency in approach, and quality of deliverables for Technical Analysts and.
• Pilot API requirement gathering with clients and internal teams, leveraging application and industry expertise.

Muncie, Indiana Area

• Provide guidance for customers in trust and securities transactions
• Develop, maintain and improve standardized documentation, procedures, processes and scripts
• Ensure accuracy of daily trust account processing and daily balance reports
• Process income and track transfer activity with multiple clients and custodians
• Develop and facilitate training and client demonstrations at company-sponsored conferences

• Operated as part of a project team, multi-tasking several competing priorities across numerous projects
• Facilitated client-facing data profiling and mapping sessions
• Engaged with clients and staff to understand business requirements and offer recommendations on best practices
• Managed and manipulated data received from several external sources to ensure end-use integrity
• Worked with multiple business units: sales, development, IT, product management, quality assurance and client support
• Contributed to team knowledge-base software

• Solved complex client issues both individually and on teams related to application functionality and client data
• Deescalated client issues and concerns through new or existing solutions
• Provided dedicated support to high profile, strategic clients
• Served as point person for advanced modules of company application and Microsoft Office software

• Completed unbiased financial analysis including: credit risk, trend reporting and interim monitoring
• Prepared and approved credit decision summaries
• Coordinated across departments to develop an excel-based customizable amortization calculator/schedule used among credit analysts, commercial lenders and loan operations professionals
• Trained new employees

• Provided computer support for faculty, staff and departmental labs

• Automated a managerial tool for monitoring maintenance and transactions on accounts

• Streamlined balancing and exceptions distribution system across seven internal banks for five departments and reduced operation time nearly 90%

Master Of Business Administration (M.B.A.), Business Information Systems

Activities and Societies: • Beta Gamma Sigma - Honor Society

Bachelor’S Degree, Business Administration

Activities and Societies: • Alpha Lambda Delta - Honor Society • Alpha Kappa Psi - Professional Business Fraternity