Aaron Thomas Email & Phone Number

New York, United States

Pune Area, India

Health Care domain being responsible for doing Research Analytically & Observation, Updates, and create Client Information in Database with maximum accuracy & on time. Working on HCP Housing, AHG (Allied Health Group), WLP (Web Lead Process), PAA (Phone Application Allocation), Cross Country Per Diem - Per Diem Lead, Per Diem Portal, Per Diem PAA. Working under the guidance of the Process Manager. Data Mining/Research. Analyze client requirements, review and identify issues or concerns in the process. Implement Process Improvements, Preparing SOPs documentation, send Weekly, Monthly Reports to clients. Safety Check Procedure is done for the properties researched for the travelling Healthcare Professionals across US.Reviewing audit assignments and reporting to the Audit Partner Planning and coordinating audit work. Maintaining good client relationships.Software:Blue Sky, IRIS, Mars

Pune, India

• Worked as a Quality Evaluator (October 2010- Till August 2012) for Cricket Wireless and Time Warner Cables, Well Point.• Responsibilities- Undertaken training program like new process migration, agent’s performance enhancement, coaching for low and average performers and regular team meetings.• Was responsible for the performance of the agents and also meet the set targets. Have managed approx. 70 agents in each shift.• Was involved in setting targets with the clients on daily and weekly basis.• Have prepared various files in order to monitor the performance of the agents on a daily basis such as staff productivity, accuracy, coaching plans and also one on ones conducted with the agents.• Contributions- Assisted the quality team to bring down the errors and help improve the quality of the agents by conducting weekly product test, carrying out quality checks of the agents and giving feedbacks on the spot.• Carrying out feedback sessions by coaching them along with the team. Have been in continuous interaction with the agents, appreciating and giving feedback to the agents.• Was a part of Process Transition in Cricket Wireless Communication and got certified as a Quality Evaluator by the clients. Conducted Quality sessions right after migration of the process as well as later.• Developed a comprehensive operational understanding of the telecom industry; proactively learned and remained up-to-date with the company's products and services.

Pune Area, India

Worked as an instrumental in developing Pune market for ITC Save Our Souls Greeting Cards and all other corporate products.Have suggested various brainwaves which turned out to be very efficient and effective such as standard formats for sending and distributing letters/cards/products to the end customers as well as formats for contacts to be read by other consumers.Targeting low and average customers all across Maharashtra and corporate industries.

Pune Area, India

• Managed the promotion activity all across rural areas in India for the new pick up truck launched by Tata Motors• Other responsibilities include supervising of over 5 promoters and responsible for the team development communications, sales, profit and for the showrooms across rural area in India• Taking police permission to conduct road rally and road shows in the rural area city. • Perform other duties as assigned by manager

Pune Area, India

Worked as a Customer care executive for pre paid and post paid voice process like new card activations, address change, new plans for pre paid and post paid cards, customer service issues, troubleshooting, etc for low and average customers all across Maharashtra & Goa locations.

Education record

The MultiCloud Bootcamp prepares Technology Professionals to work with Cloud (AWS, Microsoft Azure, Google Cloud, and Oracle Cloud).

Bachelor'S Degree, Psychology

Bachelor of Arts

Bachelor'S Degree, Arts

Arts

Bakery & Confectionary

Activities and Societies: Food Festival (Bakery/Confectionery), Catering, EtcBakery & Confectionery

Computer Basic Knowledge

Activities and Societies: Football (Inter School/College), Hockey (District Level), Swimming, EtcComputer Science, Arts