- Stayed up-to-date with Australian student and travel visa laws and policies - Conducted 1-on-1 consultations with clients for personalised plans for Australian student visas (subclass 500), travel visas (subclass 600); Taiwanese student and travel visas; American travel and business visas (B-1/ B-2) and Schengen visas. - Reviewed educational, financial backgrounds, and relevant criteria to give suitable pathways.- Prepared over 50 document checklists and study pathways for the students.- Communicated with the customers via calls, group chats, and emails to ensure timely support and positive customer experiences.- Purchased suitable insurance for customers and booked biometric collection appointments.- Assisted the Admissions team with documentation, including writing SOPs and translating documents.- Attended university and partner training fairs, report updates to team members about the latest admission criteria, scholarships availability and visa updates from universities. - Maintained close contacts to university representatives to exchange information about the student’s application process

- Provided 1-on-1 English online lessons

- Supported foreign teachers in teaching English to Vietnamese students- Managed classrooms of 8 to 21 students - Prepared weekly homework assignments for students- Tutored students needing extra help after class- Exchanged monthly updates on students’ academic progress with parents - Taught natural science in English to primary students- Mentored public speaking for students to compete in ILA SPEAK UP 2022- Assisted with company events and field tripsAchievements: - Excellent TA award for 5 consecutive months, with over 85% of returning students- Mentored public speaking for a group of 6 students to participate in ILA SPEAK UP 2022. All 6 students went to the best 50 candidates nationally, and 2 of them won first and second runner-ups overall.