Aaron Thorn Email & Phone Number

Mason, Ohio, Us

⇛ Microsoft Exchange and Active Directory .⇛ Software maintenance planning⇛ Support Windows 2008/2012 environment including Active Directory, DNS, GPO, etc.⇛ Improve efficiency, stability and performance of Windows-based server environment.⇛ Maintain Standard Operating Procedures for day-to-day troubleshooting and maintenance⇛ Setup/maintenance/patching of Windows-based servers/software.⇛ Disaster Recovery planning and execution.⇛ Monitors system performance, capacities and tune system where necessary.⇛ Test recovery capabilities to ensure integrity of backups and to verify that recovery SLAs will be met.⇛ Work closely with IT staff to encourage training and talent development of Tech Support ⇛ Developed proof of concepts and created technical architecture components⇛ Analyzed and resolved technical issues relating to system architecture⇛ Created and maintained work products for application and data domains⇛ Conducted gap analysis and generated business proposals⇛ Automated and executed Office 365 procedures utilizing Windows PowerShell⇛ Resolved tenancy technical issues and monitored Office 365 systems⇛ Administered and supported Office 365 and MS Exchange policies⇛ Provided technical guidance for migration, configuration and deployment of Skype for business⇛ Support servers running Windows Server 2008, 2008R2, and 2012⇛ Managed the deployment of Office 365 to approximately 425 user and service accounts; This included setup/maintenance of a Directory Synchronization server (DirSync), ADFS servers, and Exchange 2013 hybrid servers⇛ Serve as the Exchange Administrator; configure and troubleshoot Exchange 2013 Hybrid Server and Exchange Online (Office 365 Enterprise)

Cincinnati, Ohio, Us

Currently my role is a NOC Supervisor for Mercy Health. I oversee day to day operations of the Customer Care and Network Operations personnel. As the NOC Supervisor I work in conjunction with the NOC manager to define and enforce the driving policies and procedures of the department. The primary focus besides supervising the day to day operational activities of the Mercy NOC duties include but not limited to the following:⇛ Integration with Enterprise Data Center operations⇛ Virtual integrity and implementation⇛ Disaster Recovery⇛ Project Management⇛ Security Compliance⇛ Vendor Relationships⇛ Technical Communication⇛ Process and Procedure integration with in the Enterprise⇛ Customer Service⇛ Training Coordination⇛ Ticketing system ServiceNow⇛ Problem Management⇛ Project Management

Cincinnati, Ohio, Us

⇛ Provide training and mentoring on technologies to peers and colleagues⇛ Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise wide deployments⇛ Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation⇛ Perform tasks related to the operation, servicing, trouble shooting, and administration platform technologies:⇛ Windows Server Operating Systems and components⇛ Active Directory⇛ Name Resolution Services (DNS & WINS)⇛ DHCP⇛ Server Hardware Platforms⇛ Virtualization platforms⇛ High Availability and Clustered configurations⇛ Antivirus and Patch Management

Roles :⇛ Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure.⇛ Support LANs, WANs, network segments, Internet, and intranet systems.⇛ Maintain system efficiency.⇛ Make recommendations for future upgrades.⇛ Maintain network and system security.

Roles :⇛ Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans.⇛ Designed and implemented data connectivity for local area network (LAN) and wide area network (WAN) systems.⇛ Coordinated special projects including network related wiring plans, LAN/WAN hardware/software purchases and system installation.⇛ Provided backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software support.⇛ Maintainned LAN user documentation including hardware/software applications, support logs and other related information.

Overland Park, Kansas, Us

Roles :⇛ Supporting over 130.000 Wireless subscribers.⇛ Daily upkeep of ticketing for LNP issues that are customer impacting.⇛ Evaluate and update escalations and working with partners to resolve issues.⇛ Responsible for scheduling and training for both digital voice and truck roll for over 376 partners in the Florida and Las Vegas call center including setup and maintaining VoIP training stations and working with managers to provide scheduling assistance for both Milton and Vegas call centers.⇛ Responsible for video training for the Las Vegas and Milton call center ⇛ Responsible for developing training material.⇛ Coordinating training with call center managers to achieve training goals.⇛ Responsible for mentoring training partners in Florida and Las Vegas.

Roles :⇛ Performed software and server support for 15 rental properties in 3 states.⇛ Assisted with critical system outages, software upgrades, and capacity planning.⇛ Coordinated with business executives, software experts, help desks, and data source teams in a 24x6 availability environment.⇛ Support tasks involved work with 3 Dell servers and upkeep of 62 computers.⇛ Creation and upkeep of 2 company web sites.⇛ Upkeep of database software (Yardi ), Designed and created software for scanning systems , Insulation and support of Kodak software and scanning systems.⇛ Design and maintenance of 15 phone system systems in 3 states.

Framingham, Ma, Us

Roles :⇛ Completes store operational requirements by scheduling and assigning employees; following up on work results.⇛ Maintains store staff by recruiting, selecting, orienting, and training employees.⇛ Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.⇛ Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.⇛ Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Plano, Tx, Us

Roles :⇛ Performed and trained all duties of the Customer Service Representatives and Leads.⇛ Trained all Customer Service Representative positions.⇛ Provided training assistance to new Customer Service Representatives and Leads.⇛ Troubleshoots daily close out and shift sales analysis⇛ Provides prompt, courteous customer service and professionally resolves customer issues

Oceanside, Ca, Us

Roles :⇛ Creates and maintains pricing profiles.⇛ Monitors the training and development of district resources.⇛ Oversees purchasing and inventory management.⇛ Works with DM/BM to develop and implement marketing strategy.⇛ Responsible for adherence to safety requirements.⇛ Works with DM/BM to build a business plan and budget.