Aaron Thorn Email & Phone Number

Mason, Ohio, US

⇛ Microsoft Exchange and Active Directory.⇛ Software maintenance planning⇛ Support Windows 2008/2012 environment including Active Directory, DNS, GPO, etc.⇛ Improve efficiency, stability and performance of Windows-based server environment.⇛ Maintain Standard Operating Procedures for day-to-day troubleshooting and maintenance⇛ Setup/maintenance/patching of.

Cincinnati, Ohio, US

Currently my role is a NOC Supervisor for Mercy Health. I oversee day to day operations of the Customer Care and Network Operations personnel. As the NOC Supervisor I work in conjunction with the NOC manager to define and enforce the driving policies and procedures of the department. The primary focus besides supervising the day to day operational.

Cincinnati, Ohio, US

⇛ Provide training and mentoring on technologies to peers and colleagues⇛ Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise wide deployments⇛ Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation⇛ Perform tasks.

Roles:⇛ Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure.⇛ Support LANs, WANs, network segments, Internet, and intranet systems.⇛ Maintain system efficiency.⇛ Make recommendations for future upgrades.⇛ Maintain network and system.

Roles:⇛ Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans.⇛ Designed and implemented data connectivity for local area network (LAN) and wide area network (WAN) systems.⇛ Coordinated special projects including network related wiring plans, LAN/WAN hardware/software purchases and.

Overland Park, Kansas, US

Roles:⇛ Supporting over 130.000 Wireless subscribers.⇛ Daily upkeep of ticketing for LNP issues that are customer impacting.⇛ Evaluate and update escalations and working with partners to resolve issues.⇛ Responsible for scheduling and training for both digital voice and truck roll for over 376 partners in the Florida and Las Vegas call center including.

Roles:⇛ Performed software and server support for 15 rental properties in 3 states.⇛ Assisted with critical system outages, software upgrades, and capacity planning.⇛ Coordinated with business executives, software experts, help desks, and data source teams in a 24x6 availability environment.⇛ Support tasks involved work with 3 Dell servers and upkeep of 62.

Framingham, MA, US

Roles:⇛ Completes store operational requirements by scheduling and assigning employees; following up on work results.⇛ Maintains store staff by recruiting, selecting, orienting, and training employees.⇛ Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.⇛ Achieves.

Plano, TX, US

Roles:⇛ Performed and trained all duties of the Customer Service Representatives and Leads.⇛ Trained all Customer Service Representative positions.⇛ Provided training assistance to new Customer Service Representatives and Leads.⇛ Troubleshoots daily close out and shift sales analysis⇛ Provides prompt, courteous customer service and professionally resolves.

Oceanside, CA, US

Roles:⇛ Creates and maintains pricing profiles.⇛ Monitors the training and development of district resources.⇛ Oversees purchasing and inventory management.⇛ Works with DM/BM to develop and implement marketing strategy.⇛ Responsible for adherence to safety requirements.⇛ Works with DM/BM to build a business plan and budget.