Aaron Trujillo Email & Phone Number

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

- Maintained a 97% Implementation Launch Rate for all Assigned Customers. - Designed and Created Content for Vanta's Automated Webinar Series: Getting Started in Vanta: Implementation- Founding member of Vanta’s Implementation team

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Designed and implemented an onboarding process for Sports Connect’s Tier 1-3 Partners
• Maintained a 95% launch rate for all assigned partners meeting the onboarding threshold
• Implemented an automated/self-service onboarding journey for all Sports Connect partners via Intercom
• Designed and implemented basic and advanced partner success guide to help new partners navigate the platform
• Planned and facilitated training webinar series for over 5000 partners annually
• Managed team members pipelines to ensure all assigned partners remained on track and collaborated with Sales Manager to ensure success on difficult onboarding cases

Atlanta, Georgia

• Maintained relationships with National Governing body’s such as Pop Warner Inc, American Youth Soccer Organization (AYSO), and Little League International to ensure satisfaction within the partnership
• Maintained relationship with largest soccer partner (NCFC Youth) to ensure they remained a Stack Sports partner

Greater Atlanta Area

• Created communication and documentation for the Sports Connect support team in preparation for partners
• Managed custom website site design process with Sports Connect’s National Partners

Greater Atlanta Area

• Assisted in maintaining a 98% customer CSAT score by answering phone calls and tickets through Zendesk
• Coordinated system enhancements to Development team in order to make platform more user friendly to partners

Kennesaw, GA

• Assist with day-to-day management of the Kennesaw State Football Team.
• Coordinated game day recruiting efforts to ensure recruits enjoyed there experience as well a maintained NCAA Compliance.
• Perform special projects as requested by the Director of Operations and Head Football Coach.
• Coordinate team pre/post game meals, travel routes, and team itineraries.
• Create original content using Adobe Photoshop to use for team social media accounts.
• Updated prospect information utilizing the JumpForward database to ensure all prospect information was available to coaches.

Greater Atlanta Area

• Conducted experimental marketing techniques for assigned clients including Coca-Cola and LeBron James
• Facilitated event planning in national and international events such as the BET Awards, LeBron James Welcome Home event in Cleveland, and the Odyssey Women’s Empowerment Conference, which included the top 500 most.
• Oversee the ordering and shipping/receiving of event supplies for orders of $1,000 to $40,000 in value
• Coordinated smaller venue events across the country with budgets of $500 to $2500
• Supervised 3 to 20 brand ambassadors during events to ensure the representation of the client remained high
• Verify event product inventory and resolved missing product issues

Albuquerque, New Mexico Area

• Trained faulty on the set up of new equipment including iPads and other new technologies
• Set up classroom AV equipment as requested by faculty
• Connected faculty with international audience s for telephone conferences
• Created and implemented a digital filing system converting the department to a paperless process
• Maintained confidentiality of student records in accordance with FERPA

Savannah, Georgia Area

• Lead groups of 50 soldiers through chemical warfare training including instruction on proper gas mask use
• Coordinate delivery of supplies to troops in the field
• Maintained accountability for $3 million worth of vehicles and equipment that was spread out between 3 bases during overseas deployment