Aaron Tyler Erdman, Mba Email & Phone Number

Montreal, Qc, Ca

Canada

Sherbrooke, Quebec, Canada

◆ SCOPE Managed a cross-functional team and the claims management services operations, including 15 employees and the department’s growth strategy.◆ ORGANIZATIONAL IMPACT Developed and nurtured strategic relationships with a team of global volunteers.Drove client retention initiatives and strengthened the organization’s capacity by driving cross-departmental collaborations and leveraging Lean principles to streamline workflow processes.Enhanced client engagement by building strong relationships with key internal stakeholders.

Sherbrooke, Quebec, Canada

◆ SCOPE Served as primary contact for corporate clients in a B2B relationship, overseeing books of business concerning travel medical and nonmedical insurance policies.◆ ORGANIZATIONAL IMPACT Strengthened the customer experience by assessing client feedback and designing product service solutions.Elevated entity-wide customer service by evaluating client feedback and developing and introducing innovative product and service solutions.Leveraged expertise within the insurance industry to articulate coverage terms and program options to a variety of clients.Maximize development efforts and enhance business outcomes by cultivating relationships with prospective clients providing exceptional service to existing clients and articulating key performance metrics to leadership teams. Led a multifaceted project aimed at building client awareness of digital healthcare tools at specific locations, resulting in enhanced patient care.Liaised between stakeholders to customize Google Analytics reports to track client online portal activity.

Commack, New York, United States

◆ SCOPE Managed the patient distribution among phlebotomy staff to ensure low wait times and positive patient experiences.◆ ORGANIZATIONAL IMPACT Reported on daily efficiencies in the phlebotomy unit to track continual improvement and stimulate conversations regarding waste elimination.Utilized Epic Electronic Health record (EHR) to schedule, order treatments, and communicate with patients.Trained new employees on daily stakeholder management with a focus on driving a culture of excellence.Improved patient engagement and retention by championing cross-departmental collaborations to provide solutions-focused service.Protected health information according to HIPAA policies and procedures.

Ponte Vedra, Florida, United States

◆ SCOPE Served as lead project manager, overseeing projects, technology needs and operational processes for a start-up company using Lean/Six Sigma principles.◆ ORGANIZATIONAL IMPACT Organized and led weekly input meetings with founders and executives on the organization’s direction in all areas of the company. Assisted in launching the first educational system by which the Community Health Workers are trained before being deployed to their assignments.

Suffolk County, Ny

◆ SCOPE Streamlined healthcare system navigation, directing and guiding high-risk insurance client care plans, case management, risk assessments, and benefits.◆ ORGANIZATIONAL IMPACT Recognized as a top-producing enrollment specialist in the state of New York for catapulting growth through patient acquisition and retention.Achieved exceptional audit compliance, inbound and outbound calls, and detailed documentation and scored high on the Net Promoter Score (NPS) each month.Streamlined workflow processes by leading the training and coaching of new and existing employees.

Medford, New York

◆ SCOPE Collaborated with an assigned treatment team to support mentally and physically ill adults.◆ ORGANIZATIONAL IMPACT Coordinated, assisted, and navigated patients through various challenges, including locating and procuring housing, paperwork, budgeting, securing emergency funds, and benefits.Engaged patients through conversation and companionship, promoting independence and social requirements.Protected health information according to HIPAA policies and procedures.Cooperated with families and outside providers to meet physical and emotional needs of patient.Transported patients and clients to doctor's office and essential errands.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Arts - Ba, Psychology And Criminal Justice