Aaron V. Email & Phone Number

Corona, California, United States

Motivate and train employees to maximize team productivity. Maintain consistency and efficiency to work in high production volumes. Manage, research, review and process nonpost, chargebacks and FED eturns, positive pay, overdraft and nsf, FED adjustments for and General Ledger Balancing for 144 branches. Ensuring compliance with NACHA rules and.

• Created and validated all monthly, quarterly, and semi-annual certifications for audit
• Responsible for total branch cash inflow and outflow with perfect cash balance record
• Opened, maintained and serviced commercial accounts for new and existing clients
• Managed customized customer requests and complaints with prompt, professional and courteous detail

Redlands, California, United States

• Processed and validated operation standards to ensure audits are completed within compliance guidelines
• Trained, mentored and managed a staff of 16 employees
• Implemented new standard operating procedures that enhanced daily processes for Team Members
• Ensured Members satisfaction to maintain top tier service scores consistently over 90%

Tustin, California

• Developed proactive processes to audits in high risk departments; Credit and Debit Card, ATM Fleet, and Records departments that ensured compliance in operations
• Validated policies and procedures that led to passing results with CFPB and TWHC
• Created test scripts for auditing multiple departments which aids the department efficiency to its Members
• Managed weekly meetings with the department managers to ensure strong communication regarding BSA, Reg E and Z

Corona, California

Source and prospect new affluent business clients. Provide consultative service to clients to build trust and rapport which lead to earning the referral. Open new accounts and services to aid the business clients needs. Manage internal audits and operational reports.

Irvine, CA 92620

• Manages a dedicated team of professionals to maintain efficient banking process and operations, provides exceptional customer service and exclusive access to Chase Bank services.
• Supervised and trained team members, whose efforts resulted in P&L #1.
• Reorganized operating procedures reducing errors and obtained 60% growth in customer retention.
• Detailed and organized aided the efforts of passing multiple federal compliance audits.
• Polished teamwork skills by working with all team members to increase branch efficiency by 70%.
• Executed daily meetings to maintain strong communications and further increased customer service by 33%.

Lake Forest & Mission Viejo, CA

Provided prompt and accurate service to bank customers. Build rapport with customers, and to open and service accounts. Managed customer portfolio's.Participated in local events to help support the community. Polished my teamwork skills by working on monthly projects.Developed my communication skills by providing excellent customer care.

Trabuco Canyon, CA

Provided exceptional customer service. Managed inventory and sold merchandise. Organized food and merchandise. Gained organizational skills by maintaining store inventory Learned to create a positive working atmosphere by meeting customer needs Assisted with sale events to increase store revenue by 15% Acquired leadership skills by training new employees.

Bachelor Of Arts (Ba), Business Administration And Management

Associate Of Arts (A.A.), Accounting