Aaron Williams Email & Phone Number

Florida, United States

Jacksonville, Florida, United States

 Leads interdisciplinary teams in conducting comprehensive assessments of diversity needs and gaps within the organization. Analyzes findings to identify barriers and opportunities for enhancing hiring practices, employee development, and fostering an inclusive workplace culture. Cultivates strategic partnerships with external diversity-focused organizations to bolster recruitment efforts targeting underrepresented groups. Generates quarterly reports for senior leadership… Show more  Leads interdisciplinary teams in conducting comprehensive assessments of diversity needs and gaps within the organization. Analyzes findings to identify barriers and opportunities for enhancing hiring practices, employee development, and fostering an inclusive workplace culture. Cultivates strategic partnerships with external diversity-focused organizations to bolster recruitment efforts targeting underrepresented groups. Generates quarterly reports for senior leadership, highlighting progress towards diversity goals and providing data-driven insights to guide strategic decision-making. Show less

Jacksonville, Florida, United States

 Coordinated closely with Warehouses, Buyers, and Logistics teams to ensure timely receipt and shipment of Special Event items. Analyzed customer contact data to identify business trends and develop resolution plans for leadership review. Monitored Warehouse performance, proactively identifying technical issues and business trends affecting operations. Executed internal processes related to customer communication, order troubleshooting, processing, and management.

Jacksonville, Florida

 Managed up to 200 Customer Service Agents and 4 Team Leads in a dynamic contact center supporting 300+ eCommerce stores specializing in sports gear and fan merchandise. Improved team quality score from 76% to 90% in just two months through targeted coaching and feedback initiatives. Selected to train and lead a specialized team of 30 Customer Service Representatives handling escalated issues from repeat callers. Implemented training programs emphasizing customer priorities… Show more  Managed up to 200 Customer Service Agents and 4 Team Leads in a dynamic contact center supporting 300+ eCommerce stores specializing in sports gear and fan merchandise. Improved team quality score from 76% to 90% in just two months through targeted coaching and feedback initiatives. Selected to train and lead a specialized team of 30 Customer Service Representatives handling escalated issues from repeat callers. Implemented training programs emphasizing customer priorities, leading to reduced appeasements and a culture focused on achieving true resolution before resorting to payouts. Show less

Jacksonville, Florida Area

 Coordinated closely with Warehouses, Buyers, and Logistics teams to ensure timely receipt and shipment of Special Event items. Analyzed customer contact data to identify business trends and develop resolution plans for leadership review. Monitored Warehouse performance, proactively identifying technical issues and business trends affecting operations. Executed internal processes related to customer communication, order troubleshooting, processing, and management.

Jacksonville, Florida Area

 Managed up to 200 Customer Service Agents and 4 Team Leads in a dynamic contact center supporting 300+ eCommerce stores specializing in sports gear and fan merchandise. Improved team quality score from 76% to 90% in just two months through targeted coaching and feedback initiatives. Selected to train and lead a specialized team of 30 Customer Service Representatives handling escalated issues from repeat callers. Implemented training programs emphasizing customer priorities… Show more  Managed up to 200 Customer Service Agents and 4 Team Leads in a dynamic contact center supporting 300+ eCommerce stores specializing in sports gear and fan merchandise. Improved team quality score from 76% to 90% in just two months through targeted coaching and feedback initiatives. Selected to train and lead a specialized team of 30 Customer Service Representatives handling escalated issues from repeat callers. Implemented training programs emphasizing customer priorities, leading to reduced appeasements and a culture focused on achieving true resolution before resorting to payouts. Show less

Jacksonville, Florida Area

Passionate, articulate, and energetic Pastor with upwards of 5 years of relevant experience and related education. Dynamic speaker who possesses a keen ability to preach, engage, and energize a Church audience, while carrying out pastoral care responsibilities and highly proficient in developing and leading comprehensive youth ministry programs based on the Church’s key values and mission statement. Proactive leader, effective in providing leadership and direction to students and volunteers… Show more Passionate, articulate, and energetic Pastor with upwards of 5 years of relevant experience and related education. Dynamic speaker who possesses a keen ability to preach, engage, and energize a Church audience, while carrying out pastoral care responsibilities and highly proficient in developing and leading comprehensive youth ministry programs based on the Church’s key values and mission statement. Proactive leader, effective in providing leadership and direction to students and volunteers, inspires and supports members to function at their highest level. Personable and motivational communicator with strong behavioral management techniques, able to develop an exceptional rapport with all members of the church community. Show less

Orange Park, Florida

 Conducted classes in the teacher’s absence across various grade levels (3rd to 7th) and subjects, adhering to established lesson plans and ensuring compliance with school and state learning standards. Selected by Montclair Elementary School administration for a long-term assignment teaching 6th-grade social studies from March 1st to June 3rd, noted for significant improvements in classroom behavior. Completed extended assignments in 6th-grade Math and Language Arts, maintaining… Show more  Conducted classes in the teacher’s absence across various grade levels (3rd to 7th) and subjects, adhering to established lesson plans and ensuring compliance with school and state learning standards. Selected by Montclair Elementary School administration for a long-term assignment teaching 6th-grade social studies from March 1st to June 3rd, noted for significant improvements in classroom behavior. Completed extended assignments in 6th-grade Math and Language Arts, maintaining continuity and educational progress in absence of regular instructors. Acknowledged with three letters of commendation from supervising teachers, highlighting effective performance and positive impact on student learning. Show less

 Delivered exceptional client service through inbound sales and service channels, adeptly assessing client needs to provide accurate pricing and availability quotes. Managed expedited processing of both direct and indirect orders with vendors, ensuring timely fulfillment and customer satisfaction. Identified and resolved customer issues related to ecommerce, leveraging feedback to recommend and implement process improvements. Achieved consistently above-average ratings across… Show more  Delivered exceptional client service through inbound sales and service channels, adeptly assessing client needs to provide accurate pricing and availability quotes. Managed expedited processing of both direct and indirect orders with vendors, ensuring timely fulfillment and customer satisfaction. Identified and resolved customer issues related to ecommerce, leveraging feedback to recommend and implement process improvements. Achieved consistently above-average ratings across all productivity and sales metrics, recognized for expertise in conflict resolution and handling complex customer escalations. Show less

 Managed Grocery, Frozen, Dairy, and Health & Beauty Care (HBC) departments in a high-volume store with $5.5 million in annual sales, ensuring alignment with Food Lion's guiding principles and core values. Led and motivated team members to foster a positive work culture and deliver exceptional customer service, resulting in maximized sales and customer satisfaction. Monitored and adjusted staffing levels as necessary to accommodate fluctuating operational requirements, ensuring… Show more  Managed Grocery, Frozen, Dairy, and Health & Beauty Care (HBC) departments in a high-volume store with $5.5 million in annual sales, ensuring alignment with Food Lion's guiding principles and core values. Led and motivated team members to foster a positive work culture and deliver exceptional customer service, resulting in maximized sales and customer satisfaction. Monitored and adjusted staffing levels as necessary to accommodate fluctuating operational requirements, ensuring seamless business operations and customer service excellence. Achieved recognition for highest employee retention rates nationwide, highlighting effective leadership and team management skills. Show less

 Orchestrated daily store opening and closing procedures for an apparel and home goods store generating $4.6 million in annual sales. Conducted candidate interviews and facilitated training sessions, fostering the development of a dedicated and cohesive team. Oversaw comprehensive review and reconciliation of financial reports, credit transactions, and cash deposits. Transferred to a struggling store to address inventory challenges, achieving recognition within a month for… Show more  Orchestrated daily store opening and closing procedures for an apparel and home goods store generating $4.6 million in annual sales. Conducted candidate interviews and facilitated training sessions, fostering the development of a dedicated and cohesive team. Oversaw comprehensive review and reconciliation of financial reports, credit transactions, and cash deposits. Transferred to a struggling store to address inventory challenges, achieving recognition within a month for establishing the region's most organized and efficient stock room. Show less

Master Of Science In Transformative Leadership, Organizational Leadership, A+

Style of leadership in which the leader identifies the needed change, creates a vision to guide the change through inspiration.

Bachelor Of Arts (B.A.), Operations Management And Supervision

The Bachelor of Applied Science in Supervision and Management degree program will prepare you to be a leader who is knowledgeable.

High School Diploma, General Studies