Aaron Williams

Aaron Williams Email and Phone Number

Assistant Contact Center Manager @ VyStar Credit Union
Florida, United States
Aaron Williams's Location
Metro Jacksonville, United States
Aaron Williams's Contact Details

Aaron Williams work email

Aaron Williams personal email

n/a
About Aaron Williams

As a dedicated DEI/Operations Manager, I bring a robust background in fostering inclusive workplaces while optimizing operational efficiency. With years of experience in driving organizational excellence, I am passionate about integrating DEI principles into every facet of business operations to enhance workplace culture and drive sustainable growth.My journey in DEI began with a deep commitment to championing diversity and equity initiatives. I have successfully led cross-functional teams in implementing inclusive hiring practices, employee resource groups (ERGs), and training programs that promote cultural awareness and sensitivity. Through strategic partnerships and stakeholder engagement, I have cultivated environments where diverse perspectives thrive, leading to increased employee satisfaction and retention rates.In parallel, my operational expertise has empowered me to streamline processes and elevate productivity across various departments. I have a proven track record in optimizing workflow efficiencies, implementing cost-effective strategies, and leveraging technology to achieve operational goals. My experience includes overseeing budget management, project planning, and performance metrics tracking to ensure alignment with organizational objectives.My approach is characterized by a blend of analytical rigor and empathy, allowing me to identify barriers to inclusion and operational bottlenecks effectively. I excel in fostering collaborative relationships and promoting a culture of continuous improvement and accountability. By integrating DEI metrics into operational KPIs, I have driven measurable results that contribute to both social impact and business success.In addition to my professional achievements, I actively engage in ongoing professional development to stay abreast of emerging trends in DEI and operational management. I am committed to contributing my skills and passion to organizations that prioritize diversity, equity, and inclusion as integral components of their growth strategy.Let's connect to explore opportunities to collaborate on initiatives that drive positive organizational change through DEI and operational excellence.

Aaron Williams's Current Company Details
VyStar Credit Union

Vystar Credit Union

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Assistant Contact Center Manager
Florida, United States
Website:
fanaticsinc.com
Employees:
3913
Aaron Williams Work Experience Details
  • Vystar Credit Union
    Assistant Contact Center Manager
    Vystar Credit Union
    Florida, United States
  • Fanatics, Inc.
    Global Diversity And Inclusion Program Manager
    Fanatics, Inc. Mar 2021 - Present
    Jacksonville, Florida, United States
     Leads interdisciplinary teams in conducting comprehensive assessments of diversity needs and gaps within the organization. Analyzes findings to identify barriers and opportunities for enhancing hiring practices, employee development, and fostering an inclusive workplace culture. Cultivates strategic partnerships with external diversity-focused organizations to bolster recruitment efforts targeting underrepresented groups. Generates quarterly reports for senior leadership… Show more  Leads interdisciplinary teams in conducting comprehensive assessments of diversity needs and gaps within the organization. Analyzes findings to identify barriers and opportunities for enhancing hiring practices, employee development, and fostering an inclusive workplace culture. Cultivates strategic partnerships with external diversity-focused organizations to bolster recruitment efforts targeting underrepresented groups. Generates quarterly reports for senior leadership, highlighting progress towards diversity goals and providing data-driven insights to guide strategic decision-making. Show less
  • Fanatics
    Back Office Operations Supervisor
    Fanatics Jun 2020 - Mar 2021
    Jacksonville, Florida, United States
     Coordinated closely with Warehouses, Buyers, and Logistics teams to ensure timely receipt and shipment of Special Event items. Analyzed customer contact data to identify business trends and develop resolution plans for leadership review. Monitored Warehouse performance, proactively identifying technical issues and business trends affecting operations. Executed internal processes related to customer communication, order troubleshooting, processing, and management.
  • Fanatics, Inc.
    Front Office Operations Supervisor
    Fanatics, Inc. Nov 2018 - Mar 2021
    Jacksonville, Florida
     Managed up to 200 Customer Service Agents and 4 Team Leads in a dynamic contact center supporting 300+ eCommerce stores specializing in sports gear and fan merchandise. Improved team quality score from 76% to 90% in just two months through targeted coaching and feedback initiatives. Selected to train and lead a specialized team of 30 Customer Service Representatives handling escalated issues from repeat callers. Implemented training programs emphasizing customer priorities… Show more  Managed up to 200 Customer Service Agents and 4 Team Leads in a dynamic contact center supporting 300+ eCommerce stores specializing in sports gear and fan merchandise. Improved team quality score from 76% to 90% in just two months through targeted coaching and feedback initiatives. Selected to train and lead a specialized team of 30 Customer Service Representatives handling escalated issues from repeat callers. Implemented training programs emphasizing customer priorities, leading to reduced appeasements and a culture focused on achieving true resolution before resorting to payouts. Show less
  • Fanatics, Inc.
    Order Management Supervisor-Manufacturer Direct & Fulfillment
    Fanatics, Inc. Feb 2018 - Nov 2018
    Jacksonville, Florida Area
     Coordinated closely with Warehouses, Buyers, and Logistics teams to ensure timely receipt and shipment of Special Event items. Analyzed customer contact data to identify business trends and develop resolution plans for leadership review. Monitored Warehouse performance, proactively identifying technical issues and business trends affecting operations. Executed internal processes related to customer communication, order troubleshooting, processing, and management.
  • Fanatics, Inc.
    Fan Experience Operations Supervisor
    Fanatics, Inc. Oct 2016 - Feb 2018
    Jacksonville, Florida Area
     Managed up to 200 Customer Service Agents and 4 Team Leads in a dynamic contact center supporting 300+ eCommerce stores specializing in sports gear and fan merchandise. Improved team quality score from 76% to 90% in just two months through targeted coaching and feedback initiatives. Selected to train and lead a specialized team of 30 Customer Service Representatives handling escalated issues from repeat callers. Implemented training programs emphasizing customer priorities… Show more  Managed up to 200 Customer Service Agents and 4 Team Leads in a dynamic contact center supporting 300+ eCommerce stores specializing in sports gear and fan merchandise. Improved team quality score from 76% to 90% in just two months through targeted coaching and feedback initiatives. Selected to train and lead a specialized team of 30 Customer Service Representatives handling escalated issues from repeat callers. Implemented training programs emphasizing customer priorities, leading to reduced appeasements and a culture focused on achieving true resolution before resorting to payouts. Show less
  • Living Witness Family Worship Center
    Senior Pastor
    Living Witness Family Worship Center Jul 2010 - Jul 2022
    Jacksonville, Florida Area
    Passionate, articulate, and energetic Pastor with upwards of 5 years of relevant experience and related education. Dynamic speaker who possesses a keen ability to preach, engage, and energize a Church audience, while carrying out pastoral care responsibilities and highly proficient in developing and leading comprehensive youth ministry programs based on the Church’s key values and mission statement. Proactive leader, effective in providing leadership and direction to students and volunteers… Show more Passionate, articulate, and energetic Pastor with upwards of 5 years of relevant experience and related education. Dynamic speaker who possesses a keen ability to preach, engage, and energize a Church audience, while carrying out pastoral care responsibilities and highly proficient in developing and leading comprehensive youth ministry programs based on the Church’s key values and mission statement. Proactive leader, effective in providing leadership and direction to students and volunteers, inspires and supports members to function at their highest level. Personable and motivational communicator with strong behavioral management techniques, able to develop an exceptional rapport with all members of the church community. Show less
  • Kelly Educational Staffing
    Substitute Teacher
    Kelly Educational Staffing Aug 2015 - Oct 2016
    Orange Park, Florida
     Conducted classes in the teacher’s absence across various grade levels (3rd to 7th) and subjects, adhering to established lesson plans and ensuring compliance with school and state learning standards. Selected by Montclair Elementary School administration for a long-term assignment teaching 6th-grade social studies from March 1st to June 3rd, noted for significant improvements in classroom behavior. Completed extended assignments in 6th-grade Math and Language Arts, maintaining… Show more  Conducted classes in the teacher’s absence across various grade levels (3rd to 7th) and subjects, adhering to established lesson plans and ensuring compliance with school and state learning standards. Selected by Montclair Elementary School administration for a long-term assignment teaching 6th-grade social studies from March 1st to June 3rd, noted for significant improvements in classroom behavior. Completed extended assignments in 6th-grade Math and Language Arts, maintaining continuity and educational progress in absence of regular instructors. Acknowledged with three letters of commendation from supervising teachers, highlighting effective performance and positive impact on student learning. Show less
  • Veritiv
    Customer Service Specialist
    Veritiv Aug 2006 - Jun 2015
     Delivered exceptional client service through inbound sales and service channels, adeptly assessing client needs to provide accurate pricing and availability quotes. Managed expedited processing of both direct and indirect orders with vendors, ensuring timely fulfillment and customer satisfaction. Identified and resolved customer issues related to ecommerce, leveraging feedback to recommend and implement process improvements. Achieved consistently above-average ratings across… Show more  Delivered exceptional client service through inbound sales and service channels, adeptly assessing client needs to provide accurate pricing and availability quotes. Managed expedited processing of both direct and indirect orders with vendors, ensuring timely fulfillment and customer satisfaction. Identified and resolved customer issues related to ecommerce, leveraging feedback to recommend and implement process improvements. Achieved consistently above-average ratings across all productivity and sales metrics, recognized for expertise in conflict resolution and handling complex customer escalations. Show less
  • Food Lion
    Assistant Store Manager
    Food Lion 2005 - 2006
     Managed Grocery, Frozen, Dairy, and Health & Beauty Care (HBC) departments in a high-volume store with $5.5 million in annual sales, ensuring alignment with Food Lion's guiding principles and core values. Led and motivated team members to foster a positive work culture and deliver exceptional customer service, resulting in maximized sales and customer satisfaction. Monitored and adjusted staffing levels as necessary to accommodate fluctuating operational requirements, ensuring… Show more  Managed Grocery, Frozen, Dairy, and Health & Beauty Care (HBC) departments in a high-volume store with $5.5 million in annual sales, ensuring alignment with Food Lion's guiding principles and core values. Led and motivated team members to foster a positive work culture and deliver exceptional customer service, resulting in maximized sales and customer satisfaction. Monitored and adjusted staffing levels as necessary to accommodate fluctuating operational requirements, ensuring seamless business operations and customer service excellence. Achieved recognition for highest employee retention rates nationwide, highlighting effective leadership and team management skills. Show less
  • The Tjx Companies - Marshalls
    Operations Manager
    The Tjx Companies - Marshalls 2001 - 2005
     Orchestrated daily store opening and closing procedures for an apparel and home goods store generating $4.6 million in annual sales. Conducted candidate interviews and facilitated training sessions, fostering the development of a dedicated and cohesive team. Oversaw comprehensive review and reconciliation of financial reports, credit transactions, and cash deposits. Transferred to a struggling store to address inventory challenges, achieving recognition within a month for… Show more  Orchestrated daily store opening and closing procedures for an apparel and home goods store generating $4.6 million in annual sales. Conducted candidate interviews and facilitated training sessions, fostering the development of a dedicated and cohesive team. Oversaw comprehensive review and reconciliation of financial reports, credit transactions, and cash deposits. Transferred to a struggling store to address inventory challenges, achieving recognition within a month for establishing the region's most organized and efficient stock room. Show less

Aaron Williams Skills

Customer Service Leadership Team Building Training Sales Fundraising Social Networking Research Project Management Operations Management Coaching Teaching Microsoft Office Management Outlook Microsoft Excel Employee Training Microsoft Word Call Centers Conflict Resolution Business Process Improvement Microsoft Outlook Public Speaking Event Planning Nonprofits Six Sigma Change Management Powerpoint Staff Development Budgets Department Administration Coaching Staff English Social Media Time Management Classroom Management Business Operations Budget Monitoring Negotiation Windows Photoshop Html Strategic Planning Process Improvement Customer Experience Management Contat Center Operations Sales Operations Human Resources

Aaron Williams Education Details

Frequently Asked Questions about Aaron Williams

What company does Aaron Williams work for?

Aaron Williams works for Vystar Credit Union

What is Aaron Williams's role at the current company?

Aaron Williams's current role is Assistant Contact Center Manager.

What is Aaron Williams's email address?

Aaron Williams's email address is aa****@****ics.com

What schools did Aaron Williams attend?

Aaron Williams attended Bethune-Cookman University, Florida State College Of Jacksonville, Robert E.lee High School.

What are some of Aaron Williams's interests?

Aaron Williams has interest in Process Improvement, Education, Training, Coaching.

What skills is Aaron Williams known for?

Aaron Williams has skills like Customer Service, Leadership, Team Building, Training, Sales, Fundraising, Social Networking, Research, Project Management, Operations Management, Coaching, Teaching.

Who are Aaron Williams's colleagues?

Aaron Williams's colleagues are Isaac Arias, Darius Tillman, Austin Hamilton, Joe Mccarthy, Samantha Ruggels, Daniel Contois, Isaiah Smith.

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