Aaron Vienneau Email & Phone Number

Somerville, Ma, Us

Boston, Massachusetts, United States

* Co-founded the Quality Engineering organization, conceptualizing and implementing new SDLC processes that include QE visibility, Jira workflow efficiency, and a collaborative testing process where both Development and QE work together.* Discovered, documented and presented key initiatives for QE organization growth and success: testing strategies, tool selection and implementation, automation architecture and action plan.* Concepted and developed Cypress automation from the ground-up, including end-to-end and acceptance suites.* Trained engineering on automation framework and how to contribute to the project by facilitating eng-wide seminars on an on-going basis.* Co-orchestrated and shepherded release candidates to production.

Waltham, Ma

* Serve as the engineering champion on business initiatives by owning technical discovery, design, andsolutioning through design documents, story refinement, and implementation.* Architect elegant software systems and design patterns to promote engineering quality and excellence.* Build and maintain third-party integrations between several enterprise systems, such as ConstantContact and Shopify, to enhance and extend product offerings.* Mentor and collaborate with co-op and intern engineers to promote and propagate high-qualityengineering practices from day one.

Waltham, Ma

* Develop, debug and maintain automated acceptance and regression tests.* Facilitate thorough testing processes through development of test plans and use-cases.* Drive visibility of progress and metrics for continuous feedback throughout the continuous delivery pipeline.* Collaborate & innovate with software developers and product management to communicate a shared vision of product success.* Ensure a consistent, intuitive and friendly product environment for customers through manual verification of applied features and fixes.* Triage and prioritize incoming customer feedback for future development opportunities.

Waltham, Ma

* Employ proficiency in troubleshooting and analyzing intricate and escalated technical cases* Render exemplary service in administering remote sessions, reproducing the customer environment and issue, as well as researching with peers on how to simulate a problem and arrive at a resolution* Validate proper execution of relayed technical instructions by escalating inquiries through Tier-1 live-chat and mentoring Tier-1 agents* Identify defects through a company-wide bug tracking software* Ensure quality customer experience and average hold times by relaying information to customers on effective resolutions to issues* Conduct remote sessions and provide real-time assistance by directly communicating with customers* Competently handle escalated issues, including e-mail formatting (HTML/CSS); APIs and plugins; system defects and issues; connectivity issues; and procedural questions* Train New Hire classes in basic and advanced HTML.

Waltham, Ma

* Closely monitor and maintain quality control of the company’s software for respective customers* Take an active role in improving quality of products through identification and application of innovative ideas, while ensuring that future product enhancements meet customers’ standard of quality* Develop creative and effective solutions by determining customer pain points* Present accurate report on abnormal product behavior by verifying implemented fixes through comprehensive testing

Waltham, Ma

* Ensured timely and methodical response in supporting inquiries through telephone, email, and live-chat* Served as first point of contact for a multitude of customer inquiries, encompassing standard billing and compliance to custom (X) HTML design* Capitalized on technical expertise in providing online demonstrations and educating customers on features and resources available to enhance the use of products

Bachelor'S Degree, Game And Simulation Programming

High School Diploma, General Studies

Activities and Societies: Show Choir, Concert Choir, Boys Choir.